[Purchase Information]
■ Please place your order at least 2 hours in advance. You may collect the SIM card directly at the counter. When collecting the SIM card, please present your order details and passport. Each passport/identification document is limited to one SIM card.
■ This SIM card is available for foreign passport holders and users from Hong Kong, Macao, and Taiwan for use in Mainland China. Mainland China residents must apply with a Mainland Resident Identity Card.
■ Taiwan Compatriot Permit holders: Please note that SIM card activation is unavailable daily from 10:00 PM to 7:00 AM the following day due to temporary suspension of the China Unicom system service.
■ This product is a one-time prepaid plan. Once the data allowance is used up or the validity period expires, the service will be automatically terminated. No visit to the telecom operator is required. All plans include a +86 mainland China phone number. The phone number is printed on the SIM card and can also be checked through the telecom operator's mobile app or official website. Please refer to the instructions below for the lookup method.
▲ Uncollected or unactivated products are eligible for refunds. For refund requests, please contact the merchant's customer service. Once activated, the product cannot be refunded or modified.
▲ If you are unable to collect the SIM card at the scheduled time, please contact the merchant's customer service. Alternatively, you may collect it at the counter within the order validity period (within 1 year) by providing your order details.
[Package Information]
■ Balance and data usage inquiry methods:
You may check your balance and data usage through any of the following methods:
▪ Method 1: Scan the QR code on the SIM card package, or search for "Nihao Mobile" in the App Store to download the app. Log in to check.
▪ Method 2: Log in to the official website to check:
. Click the link to access the official website directly.
▪ Method 3: Follow the WeChat Official Account "Nihaomobile". After entering, you may contact Online Customer Service for inquiries, or enter your mobile number + the last 6 digits of your passport number to check.
[Frequently Asked Questions]
Q: Is the SIM card purchased here an official card?
A: This product is provided by an officially authorized telecom operator. After activation, you may call the official customer service hotline to verify the card information.
Q: How do I activate the SIM card? Can I use it immediately after receiving it?
A: The SIM card must be activated at the airport counter before use. You may visit the "Roaming Man" counters at Shanghai Pudong/Hongqiao, Beijing Capital/Daxing, Guangzhou Baiyun, or Chengdu Tianfu Airport, where staff will provide one-on-one assistance with activation on site. (For specific locations, please refer to "Collection Locations and Directions" below.)
Q: Will there be unexpected charges or hidden fees?
A: No. All fees are transparent and clearly stated. You can check your usage and charges through the telecom operator's app or official website. There are no hidden fees.
Q: Can the SIM card only be used in Mainland China? Can it still be used after expiration?
A: Yes. The SIM card is only available for use in Mainland China. After the package expires, the service will automatically become invalid. If you wish to continue using the service, please contact the telecom operator's customer service or check through the app or official website before expiration. This product does not provide renewal services. Thank you for your understanding.
※ This product is only available for purchase and activation by adult users aged 18 or above.
[Pickup Locations and Directions]
