
Opening Hours
Weekdays: 12:00pm to 08:30pm
Weekends/School Holidays/Public Holidays & Eve of Public Holidays: 10:00am to 09:30pm
Ticket Info
Every patron regardless of age requires a ticket to be admitted into the premises. Do refer to the terms & conditions for more information.
Ticketing and Admission Rules
Terms & Conditions:
Strictly one ticket per guest regardless of age. The ticket is neither refundable nor exchangeable
The guest must present a valid ticket prior to entering the premises. Damaged or copied tickets are not allowed
The ticket must be used at the same period as its indicated time slot. Each ticket can only be used once
Patron under age 8 must be accompanied by adults aged 16 or above to enter the premises. Please take care and supervise of your accompanies at all times.
Operation hours:
Advance reservation is required prior to your visit. Event time slots are clearly listed in the ticketing page. Reservation is subjected to the capacity restriction, please refer to the relevant booking details.
Patron should ONLY come on the reserved event date and time slot.
Patron should attend their reserved time slot on time, each session is 150-minutes. Late comer(s), at the same time slot, is allowed but no extra time will be given to the late comer(s).
Handstamp is required for re-entry at the same time slot. Without re-entry handstamp and/or authorized identification, re-entry to the premises is not allowed.
Proper attire must be worn at all times. We reserve the right to deny admission to or to remove any person wearing attire that we consider inappropriate or attire that could detract from the experience of other Patrons.
Wear face masks at all times.
Socks must be worn in designated activities, barefoot and footwear are not allowed.
Access to activities is subjected to the safety rules of each activity. Certain activities with age and/or height restrictions, please follow the instruction of our Patron relation members.
Please follow Patron relation member’s instructions, comply with all notices and consider the safety of other Patrons when parking and/or locking your stroller.
The event organizer reserve the right to deny admission or remove any Patron with flu and/or COVID-19 symptoms; they will arrange for a separate session for your return. Please check the COVID-19 policies for indoor and/or public event announced by Ministry of Health (http://www.moh.gov.sg) regularly.
In addition to valid ticket, Patron must comply with COVID-19 policies to be permitted to enter the premises. Please follow the admission rules and regulations of the shopping mall. (details please visit www.downtowneast.com.sg )
The following activities are NOT allowed in the premises:
General Terms & Conditions
The event organizer reserves the right to change, modify, add or remove any of the activities, operation & admission policies, and character meet & greet arrangement without prior notice
CCTVs are placed and recording inside the premises during the operation hours.
Photography and videography are permitted, but not while experiencing the activities.
The event organizer is not responsible for any lost, stolen or damaged personal articles. For loss of any item, please approach our Patron relation members for assistance.
Patron should consider yours and your accompanies’ physical condition and strength before participate in any activity provided in the premises. The event organizer and/or affiliates assumes no liability and responsibility for any personal injuries or death and damages of personal belongings occurred.
For emergency, please follow the instruction of our Patron relation members.
In the event of any disputes, the event organizer reserves the right of the final decision.
Programme subject to change according to the prevailing safe management measures implemented by the government.





























