Device Details
Redemption Center information:
- Airport
1O1O Center Hong Kong Airport
Address: Arrivals Meeters & Greeters Hall, Level 5, Hong Kong International Airport, Lautau Island, New Territories
Business Hours: Monday – Saturday: 07:00-23:00 ; Sunday & Public Holiday: 07:00-23:00
*Starting from 31 Mar 2020, the redemption center in Hong Kong Airport will be temporily closed until further notice.
- Hong Kong Island
1O1O Center Central
Address: Ground Floor, 52-54 Wellington Street, Central, Hong Kong
Business Hours: Monday to Sunday & Public Holiday: 11:00 - 20:00
csl shop Causeway Bay
Address: Shop 1 & 2 G/F, 1/F & 2/F, No. 22 Yee Wo Street, Causeway Bay, Hong Kong
Business Hours: Monday to Sunday & Public Holiday: 11:00 - 20:00
- Kowloon
i.OT by HKT Concept Store, Tsim Sha Tsui
Address: Shop 2001A, Level 2, ELEMENTS, 1 Austin Road West, Tsim Sha Tsui, Kowloon
Business Hours: Monday to Sunday & Public Holiday: 11:00 - 20:00
1O1O center Tsim Sha Tsui
Address: Shop 2001A, Level 2, ELEMENTS, 1 Austin Road West, Tsim Sha Tsui, Kowloon
Business Hours: Monday to Sunday & Public Holiday: 11:00 - 20:00
csl shop Mongkok
Address: Shop 8, G/F & 1/F, Sun Kong House, 2J - Q Sai Yeung Choi Street South, Mongkok, Kowloon
Business Hours: Monday to Sunday & Public Holiday: 11:00 - 20:00
csl shop Diamond Hill
Address: Shop 246, Level 2, Plaza Hollywood, Diamond Hill, Kowloon
Business Hours: Monday to Sunday & Public Holiday: 11:00 - 20:00
- New Territories
csl shop Tsuen Wan
Address: Shop 6 on G/F & Cockloft, Kwong Fat Building, Nos. 260-276 Sha Tsui Road, Tsuen Wan, New Territories
Business Hours: Monday to Sunday & Public Holiday: 11:00 - 20:00
1O1O center Sha Tin
Address: Shop 616, Level 6, New Town Plaza Phase I, Shatin, New Territories
Business Hours: Monday to Sunday & Public Holiday: 11:00 - 20:00
csl shop Fanling
Address: Shop 46, Level 2, Fanling Town Center, Fanling, New Territories
Business Hours: Monday to Sunday & Public Holiday: 11:00 - 20:00
csl shop Tuen Mun
Address: Shop M-10 on MTR level of V City, Tuen Mun, New Territories
Business Hours: Monday to Sunday & Public Holiday: 11:00 - 20:00
Activity Details
*Notice:
Starting from 31 Mar 2020, the redemption center in Hong Kong Airport will be tempory closed until further notice.
Starting from 1 Nov, 2019, the SIM card is now applicable to Macau Area now! All SIM cards that have not been activated or have not been used yet will be automatically upgraded.
Basic Information
Card Type: 4 days/7 days 4G Roaming Data SIM card
Designated Destination: Japan, South Korea, Taiwan ,Thailand, Singapore, Macau, Mainland China, Australia, New Zealand, Malaysia, Cambodia, India, Vietnam, Indonesia and the Philippines
Activation Method:
- Simply plug in and use the sim when you arrived
*If failed after plug-in the SIM, please check the APN setting: Mobile network setting of your device -> Access Point Name (APN) -> Change to "mobile"
Last Activation Date: Please refer to the label on the package
How to calculate the data usage:
- 4 days/7 days 24-hour Pass can be used in separate trips, the remaining 24-hour Pass could be used in any Designated Destination within the valid date
- For 4 day SIM card, the SIM would be valid within 180 days after activation; for 7 days SIM card, the SIM would be valid within 365 days after activation. Both SIM card will be deactivated when all 24-hour Passes are used up
- 24-hour Pass valid for 24 hours after activation
- Charges are calculated per 24 hours per each designated destination. If you visit 2 designated destinations within 24 hours, 2 days of charges will be deducted accordingly
Example: To take 7 days 4G Roaming Data SIM as example, when you activate the 24-hour Pass on your first day in journey (i.e. 1st May 13:00), the 24-hour Pass will valid until 2nd May 12:59. The 2nd 24-hour Pass will activate automatically after 2nd May 13:00 if the cellular data service of your mobile is on. And so on. when you remain 5 24-hour Pass after your first journey, please keep the SIM. You may use the rest 24-hour Pass in 365 days after activation, until all 24-hour Passes are used up.
Redemption Date: Please collect your Trip.SIM within 60 days at one of 11 redemption centers after you make the purchase online. Please select your expected redemption date.
Booking Validity
Valid for 60 days from the booking date, Valid for 1 use(s) only
Inclusions
- 4 days/7 days 4G Roaming Data
- 1 GB Hong Kong local data
Exclusions
- Extra Top up 24-hour Pass
Change & Refund Policies
- Once this product is successfully booked, it cannot be changed or cancelled
How to Use It
- The use time is in Local Time.
- Please present the Activity Voucher within 60 days of booking at one of the designated 10 redemption centers in Activity Essentials below to redeem the Trip.SIM. One Activity voucher Code and only redeem one Trip.SIM.
- *Starting from 31 Mar 2020, the redemption center in Hong Kong Airport will be temporily closed until further notice.
- All redemption center opening times are for reference only and will be subject to official announcements
- You may open Trip.com App or enter Trip.com website for more order information by click into Account > All Bookings > Activity Voucher
- The last activation date of sim card please refer to the label on packing.
- For 7 days SIM, it would be valid within 365 days after activation, or until all 24-hour Passes are used up.
- For 4 days SIM, it would be valid within 180 days after activation, or until all 24-hour Passes are used up.
- [Top up use]
- If you need to top-up, you must keep the SIM card with the QR Code to pair up the SIM card in the Club sim App. The top-up cannot work withour that that QR code. Please pay attention.
- [SIM Card System Upgrade Notice]
- The SIM card system upgrade is scheduled from 24 Mar 2020 21:00 to 25 Mar 10:00 in Hong Kong Time. The Sim service in terms of purchasing, activating and pairing Travel Data Pass & SIM card will be temporarily suspended during this period. The SIM card or Travel Data Pass activated before the upgrade period will not be affected.
- We apologize for any inconvenience. If you have any enquiry, please call 1833000 or through LIVE Chat on CSL Club SIM website for the assistance from CS and technology support.
Important Information
1. Please provide correct personal and contact information on the order page to make sure the confirmation email is sent to the right address.
2. *When daily roaming data usage reaches 500MB, the SIM data speed will be set at up to 256kbps. 4G international data roaming service is available at designated destinations and network operators only.
3. The SIM must be activated on or before the Last Activation Date printed on the package. For 7 days SIM, it would be valid within 365 days after activation, or until all 24-hour Passes are used up. For 4 days SIM, it would be valid within 180 days after activation, or until all 24-hour Passes are used up.
4. The 24-hour Pass does not support VoIP, BitTorrent, Peer to Peer file sharing (such as FTP file sharing and webcam applications), Peer Casting type applications (such as PPLive and PPStream).
5. #Your 24-hour Pass will automatically be activated upon your arrival at the designated destinations and valid for 24 hours after activation. Charges are calculated per 24 hours per each designated destination. If you visit 2 designated destinations within 24 hours, 2 days of charges will be deducted accordingly.
6. This card is limited to network data and cannot be used to make calls or send text messages.
7. The SIM is All-in-one SIM (Nano、Micro、Normal SIM), please ensure can use in your device.
8. Trip.com will not be responsible for any damage caused by use of incompatible or modified SIM cards.
9. If you failed to received the redemption code after the booking is confirmed, please reach Trip.com customer service at +852 3069 9966.
10. Telecoms service is provided by Club SIM (CSL Mobile Limited). Please call 183 3000 or click into www.clubsim.com.hk to have online chat with customer service officer if you have any technical queries.
