The product price only covers urban vehicle usage, specifically the one-way transfer service from the point of departure to the destination. For any pick-up or drop-off point within the city, there will be only one designated pick-up or drop-off location. Upon reaching the destination, you will have free time with no further services provided. For the shuttle bus service: Book one product per traveler with minimum booking requirements. Infants and children under 1.2m require full-price seats. Each passenger may bring one piece of luggage not exceeding 24 inches. For oversized luggage, purchase additional seats or consult customer support before booking. Additional charges apply for travel beyond the agreed itinerary or customized routes. Susu travel offers preferred vehicle types ranging from 5-15 comfortable seats for transfer services. Extra fees will be calculated for distances exceeding the agreed itinerary: 5-seater vehicles at CNY/km, 7-seater business vehicles at CNY 8/km, and 9-seater business vehicles at CNY 10/km. For your safety, we strongly recommend limiting daily vehicle usage to no more than 12 hours or 300 km. Overtime/waiting fee: CNY 100/hour. For specific travel expenses, please contact our 24-hour customer support.
2. After booking, you will receive a confirmation SMS. If you don't receive the SMS or phone call, please contact customer support promptly. Our company will contact the booked visitor to confirm travel arrangements, so please keep your phone available. The visitor must bring their ID card.
Our staff will confirm the meeting time and location with you by 21:00 the day before departure. Please keep your phone accessible. If you haven't received confirmation by this time, please contact customer support promptly.


