MSIG Travel Insurance

Frequently asked questions

• What is MSIG travel insurance?

  MSIG's International Travel Insurance (for Singapore residents only) is a comprehensive travel insurance underwritten by MSIG Insurance (Singapore) Pte. Ltd. It provides cover for COVID-19, overseas medical expenses, personal accident, overseas hospital daily benefit, emergency medical evacuation and repatriation, 24x7 Medical and Travel Assistance Hotline, travel inconvenience-related cover such as the loss of baggage and personal items, travel delays, cancellation, adventurous activities and more.

• If I need emergency assistance while traveling abroad, who should I contact?

  In the case of an emergency, you need to contact the insurance company as soon as possible.
  MSIG International Travel Insurance: Please contact the 24-hour MSIG Assist Hotline at +65 6323 8288.

• If I'm not traveling to or from Singapore, or I'm only transferring in Singapore, can I take out insurance?

  MSIG International Travel Insurance: The insurance provides cover for trips originating from Singapore.

• How many days of travel will I be covered for?

  MSIG International Travel Insurance: For a one-way trip, coverage will cease after you have cleared immigration at the destination country or upon the expiry of your travel insurance, whichever is earlier. For an individual return trip, the maximum trip duration is 45 days.

• What are the age requirements for the policyholder?

  MSIG International Travel Insurance: The policyholder (also the "applicant") must be at least 18 years old on the policy application date.

• What are the age requirements for insured people?

  MSIG International Travel Insurance: Insured persons must be at least 1 month old at the start of the insurance period. Insured children under the age of 12 years must be accompanied by a parent or adult guardian during the travel period.

• Can I take out insurance on behalf of someone else?

  MSIG International Travel Insurance: You can buy the International Travel Insurance (for Singapore residents only) for yourself, and for your relatives and friends, up to a maximum of 9 insured persons (including you) in the same application. The insured persons must travel as a group together on the same trip.

• When will my insurance coverage begin?

  MSIG International Travel Insurance: Policy is effective as soon as travel insurance is issued. Insurance coverage will commence based on the insurance period shown on your Certificate of Insurance.

• How are claims settled?

  If you want to make a claim, you need to contact the insurance company directly.
  MSIG International Travel Insurance: If you wish to file a claim, you have to do so within 30 days of the scheduled trip end date. You can submit your claim online together with all the supporting documents such as medical bills, medical report, and police report.