Coverage of Loss of Advance Deposit due to Insolvency of Travel Agent

If your trip is cancelled before departure due to the travel agency becomes bankrupt or insolvent, we will compensate the insured for travel expenses or travel deposits already paid that are unrecoverable through any other means.

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International Travel Insurance (One-Way Trip)

Easy claims processFree cancellation
Summary of BenefitsMaximum Benefit (Singapore Dollars)
Loss of Advance Deposit due to Insolvency of Travel Agent
1,000
Overseas Medical Expenses
250,000
For Insured Person(s) between 18 to 70 years old, both inclusive
250,000
For Insured Person(s) below 18 or above 70 years old
125,000
Sub-limit for Traditional Chinese Medicine
500
Continuation of Medical Treatment After Return To Singapore
10,000
Sub-limit for Traditional Chinese Medicine
250
Chubb Assistance - Emergency Medical Evacuation
Included
Chubb Assistance - Repatriation of Mortal Remains
Included
Personal Liability
500,000
Journey Cancellation or Postponement
5,000
Journey Curtailment
5,000
Travel Delay
200 per every 6 hours, up to 800
Baggage Delay
200 per every 6 hours, up to 800
Accidental Death and Permanent Disablement
50,000
For Insured Person(s) between 18 to 70 years old, both inclusive
50,000
For Insured Person(s) below 18 or above 70 years old
25,000
Loss or Damage of Personal Property and Baggage
3,000
Sub-limit for each item, pair or set of articles
500
Sub-limit for all cameras and camcorders
500
Sub-limit and cover for only one (1) Portable Computer
500
Sub-limit for Money and Travel Documents
350
24-Hour Worldwide Medical Emergency Assistance Hotline
Included
24-Hour Travel Advice Hotline
Included
Automatic Extension of Cover
Included
FromS$ 22.50
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International Travel Insurance (Single Return Trip)

24-hour worldwide assistanceFree cancellation
Summary of BenefitsMaximum Benefit (Singapore Dollars)
Loss of Advance Deposit due to Insolvency of Travel Agent
1,000
Overseas Medical Expenses
250,000
For Insured Person(s) between 18 to 70 years old, both inclusive
250,000
For Insured Person(s) below 18 or above 70 years old
125,000
Sub-limit for Traditional Chinese Medicine
500
Continuation of Medical Treatment After Return To Singapore
10,000
Sub-limit for Traditional Chinese Medicine
250
Chubb Assistance - Emergency Medical Evacuation
Included
Chubb Assistance - Repatriation of Mortal Remains
Included
Personal Liability
500,000
Journey Cancellation or Postponement and Journey Curtailment
5,000
Journey Curtailment
5,000
Travel Delay
200 per every 6 hours, up to 800
Baggage Delay
200 per every 6 hours, up to 800
Accidental Death and Permanent Disablement
50,000
For Insured Person(s) between 18 to 70 years old, both inclusive
50,000
For Insured Person(s) below 18 or above 70 years old
25,000
Loss or Damage of Personal Property and Baggage
3,000
Sub-limit for each item, pair or set of articles
500
Sub-limit for all cameras and camcorders
500
Sub-limit and cover for only one (1) Portable Computer
500
Sub-limit for Money and Travel Documents
350
24-Hour Worldwide Medical Emergency Assistance Hotline
Included
24-Hour Travel Advice Hotline
Included
Automatic Extension of Cover
Included
FromS$ 22.50
Buy now

International Travel Insurance (Return Trip)

Adventurous activitiesNo deductible
Summary of BenefitsMaximum Benefit (Singapore Dollars)
Insolvency of licensed travel operator
2,000
Overseas medical expenses
350,000
Adult below 70 years
350,000
Adult 70 years & above
75,000
Child
150,000
Medical expenses in Singapore
10,000
Adult below 70 years
10,000
Adult 70 years & above
10,000
Child
10,000
Physiotherapy, chiropractic and traditional Chinese medicine expenses
100 per accident
Max. 600
Overseas hospitalisation daily benefit
200 per day
Max. 30,000
Medical & travel assistance services
Covered
Emergency medical evacuation and repatriation
Covered
Emergency medical evacuation
Covered
Sending you home after a medical emergency evacuation
Covered
Sending home your mortal remains
Covered
Letter of Guarantee (LOG) for overseas hospital admission
Covered
Compassionate and hospital visit
9,000
Child guard
9,000
Accidental death and permanent total disability
40,000
Adult below 70 years
40,000
Adult 70 years & above
20,000
Child
20,000
Travel cancellation
10,000
Delayed departure
200 for every 8 hrs
Max. 1,000
Shortening the trip and travel disruption
10,000
Automatic extension of cover
Covered
Delayed baggage
200 for every 8 hrs
Max. 1,000
Baggage
5,000
Per article, pair or set of items
500
One unit laptop computer and one mobile device
1,000
All photographic equipment
1,000
All golf equipment
1,000
Loss of travel documents and personal money
3,000
Personal money
300
Personal liability
1,000,000
Adventurous activities cover
Covered
Terrorism cover
Covered
Overseas medical expenses due to COVID-19
150,000
Emergency medical evacuation and repatriation due to COVID-19
Covered
FromS$ 28.00
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International Travel Insurance (One-Way Trip)

Terrorism coverNo deductible
Summary of BenefitsMaximum Benefit (Singapore Dollars)
Insolvency of licensed travel operator
2,000
Overseas medical expenses
350,000
Adult below 70 years
350,000
Adult 70 years & above
75,000
Child
150,000
Overseas hospitalisation daily benefit
200 per day
Max. 30,000
Medical & travel assistance services
Covered
Emergency medical evacuation and repatriation
Covered
Emergency medical evacuation
Covered
Sending you home after a medical emergency evacuation
Covered
Sending home your mortal remains
Covered
Letter of Guarantee (LOG) for overseas hospital admission
Covered
Compassionate and hospital visit
9,000
Child guard
9,000
Accidental death and permanent total disability
40,000
Adult below 70 years
40,000
Adult 70 years & above
20,000
Child
20,000
Travel cancellation
10,000
Delayed departure
200 for every 8 hrs
Max. 1,000
Delayed baggage
200 for every 8 hrs
Max. 1,000
Baggage
5,000
Per article, pair or set of items
500
One unit laptop computer and one mobile device
1,000
All photographic equipment
1,000
All golf equipment
1,000
Loss of travel documents and personal money
3,000
Personal money
300
Personal liability
1,000,000
Terrorism cover
Covered
FromS$ 35.00
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What is the coverage of loss of advance deposit due to insolvency of travel agent?

  • MSIG International Travel Insurance

    We will pay for the loss of travel fares or travel deposits paid by the insured person which cannot be recovered from any other source, for the journey being canceled before the start of the journey due to bankruptcy or insolvency of a Singapore Tourism Board (STB) registered travel agency licensed and operating in Singapore from which the insured person bought the trip, provided all these conditions are met:
    1. This insurance is bought more than three days before the start of the journey.
    2. Bankruptcy or insolvency takes place before the start of the journey but after the date of arranging this insurance.
    3. Petition for bankruptcy or similar petition was not filed before this insurance was purchased.

  • Chubb International Travel Insurance

    We will reimburse you in respect of the deposit or loss of advance payment for travel and/or accommodation expenses up to the maximum sum insured specified in the Benefit table, If, you are forced to cancel the Journey as the direct and necessary result of Financial Default by a Registered Travel Agent in Singapore.

    ADDITIONAL CONDITIONS
    (a) This Policy was purchased before You became aware of any circumstances which could lead to the disruption of Your Journey.
    (b) You must have bought this Policy more than three (3) days prior to the commencement of the Journey.
    (c) This coverage is effective only if:
    (i) bankruptcy or insolvency took place before the start of the Journey but after the issue date this Policy or before arranging Your Journey;
    (ii) petition for bankruptcy or similar petition was not filed before this Policy was purchased;
    (iii) You have paid a deposit or advance payment for travel and/or accommodation expenses equal to or exceeding five hundred dollars ($500) in respect of anyone Insured Person or an aggregate purchase price equal to or exceeding one thousand dollars ($1,000) including Goods and Service Tax
    (d) Once You cancel Your Journey and make a claim under this Section, Your Policy shall be terminated upon cancellation of Your Journey.

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Frequently asked questions

  • What is travel insurance?

    MSIG's International Travel Insurance (for Singapore residents only) is a comprehensive travel insurance underwritten by MSIG Insurance (Singapore) Pte. Ltd. It provides cover for COVID-19, overseas medical expenses, personal accident, overseas hospital daily benefit, emergency medical evacuation and repatriation, 24x7 Medical and Travel Assistance Hotline, travel inconvenience-related cover such as the loss of baggage and personal items, travel delays, cancellation, adventurous activities and more.
    Chubb's International Travel Insurance is underwritten by Chubb Insurance Singapore Limited (Chubb). It provides you with comprehensive coverage options including protection against trip delays or cancellations, medical expenses, personal accidents, and emergency assistance.

  • If I need emergency assistance while traveling abroad, who should I contact?

    In the case of an emergency, you need to contact the insurance company as soon as possible.
    MSIG International Travel Insurance: Please contact the 24-hour MSIG Assist Hotline at +65 6323 8288.
    Chubb International Travel Insurance: Please contact Chubb's 24-hour overseas emergency assistance hotline at +65 6836 2922.

  • If I'm not traveling to or from Singapore, or I'm only transferring in Singapore, can I take out insurance?

    MSIG International Travel Insurance: The insurance provides cover for trips originating from Singapore.
    Chubb International Travel Insurance: The insurance provides cover for trips originating from Singapore.

  • How many days of travel will I be covered for?

    MSIG International Travel Insurance: For a one-way trip, coverage will cease after you have cleared immigration at the destination country or upon the expiry of your travel insurance, whichever is earlier. For an individual return trip, the maximum trip duration is 45 days.
    Chubb International Travel Insurance: You will be covered for the period as stated in the Certificate of Insurance issued to you. For a one-way trip, the coverage period is up to 3 days per trip. For a return trip, the coverage period is up to 90 days per trip.

  • What are the age requirements for the policyholder?

    MSIG International Travel Insurance: The policyholder (also the "applicant") must be at least 18 years old on the policy application date.
    Chubb International Travel Insurance: Travel Insurance by Chubb: The policyholder (the person named as the policyholder in the Certificate of Insurance) must be between 18 and 75 years old on the date that the insurance is purchased.

  • What are the age requirements for insured people?

    MSIG International Travel Insurance: Insured persons must be at least 1 month old at the start of the insurance period. Insured children under the age of 12 years must be accompanied by a parent or adult guardian during the travel period.
    Chubb International Travel Insurance: The insured persons (persons identified as insured persons in the Certificate of Insurance) must be between 2 and 75 years old on the date that the insurance is purchased.

  • Can I take out insurance on behalf of someone else?

    MSIG International Travel Insurance: You can buy the International Travel Insurance (for Singapore residents only) for yourself, and for your relatives and friends, up to a maximum of 9 insured persons (including you) in the same application. The insured persons must travel as a group together on the same trip.
    Chubb International Travel Insurance: You can buy the International Travel Insurance for yourself, and for your relatives and friends, up to a maximum of 9 insured persons (including you) in the same application. The insured persons must travel as a group together on the same trip.

  • When will my insurance coverage begin?

    MSIG International Travel Insurance: Policy is effective as soon as travel insurance is issued. Insurance coverage will commence based on the insurance period shown on your Certificate of Insurance.
    Chubb International Travel Insurance: Your insurance cover will commence from the time you leave your place of residence in Singapore to go directly to the departure point, or three hours before the scheduled departure time of the carrier in which you have arranged to travel, whichever is later. The dates you are covered can be found in your Certificate of Insurance.

  • How are claims settled?

    If you want to make a claim, you need to contact the insurance company directly.
    MSIG International Travel Insurance: If you wish to file a claim, you have to do so within 30 days of the scheduled trip end date. You can submit your claim online together with all the supporting documents such as medical bills, medical report, and police report.
    Chubb International Travel Insurance: You can submit a claim online at Chubb website, within 30 days from the incident. For claim enquiries, contact Chubb at TravelClaims.SG@chubb.com or call +65 6299 0988 (Mondays to Fridays, 9.00am to 5.00pm, excluding Public Holidays).
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Coverage of Loss of Advance Deposit due to Insolvency of Travel Agent