Find Top Inns in Fresno

Belonging to a motel, the room is quite big, the bed is big, clean and tidy, stayed for one night, had breakfast, not bad, the check-out procedure is relatively simple, just give the room card directly.

Really very very, very dissatisfied with a stay Hotel service is very good, the front desk is also very enthusiastic, but the hotel's hardware is really desperate. The hotel is very poorly soundproof. The three-story fountain in the lobby facing the lobby is very noisy all night, and you can hear the sound of the toilet next door in the evening. The air-conditioning noise of the hotel is also very loud. The sound of the bang is completely unable to sleep. It is almost impossible to sleep after being awakened by the train outside at 4 am.

Clean and big room. Helpful staff. Front desk was so super efficient and coordinated. Amazing lobby restaurant with great tapas, live band, good selection of drinks, and very friendly staff. Great vibe. I was trying to book Piccadilly inn airport in Fresno but ended up booking this. Was asking if there’s any airport shuttle and found out I booked wrong hotel 😂. It wasn’t that far with Uber to airport and downtown Had a big shopping mall next to the hotel so very convenient. Also a great Italian restaurant close by. Provide to go breakfast and very good coffee. Has a coffee machine in room. Overall great experience.

After traveling on the train and waiting an hour for a Lyft I showed up to the hotel excited to get in the spa suite I booked however upon my arrival. I was informed that the hotel was sold out and would need to find other accommodations. The clerk was helpful in calling all the hotels in the area until I was able to secure a room across the street at LaQuinta. The hotels were perfect. Unfortunately this site advertized and charged me for a room that wasnt even available. 3/20/21

This hotel has construction, and we were only told upon check-in to expect an 'inconvenience.' The noise beginning early in the morning on Monday, the second night of our stay, was absolutely unbearable, and ruined our morning on the day of preparation for a relatives funeral. Literally sounded like a jackhammer on the wall outside our room. They’re doing stonework. There's dust flying everywhere. There's loose plaster on the carpet in the elevators and the hallways. Construction workers come and go in the elevators alongside customers with all their equipment and mess and noise. There's an operating cherrypicker in the registration area of the parking lot with no safety cones. You walk out the East guest door on the first floor into a total hardhat situation with people doing stonework on ladders overhead, construction material blocking the exit, and the door is usually propped open all day. I politely told the front desk that we unfortunately needed to check out 2 days early due to the noise, and requested a late checkout to 3pm because we had appointments at the church, and funeral home, and hadn't planned to have to change hotels today. Note that I'm a platinum member, and didn't expect this to be an issue whatsoever given the unusual circumstances. I was denied, and asked for the manager, who promptly flatly denied my request with literally the rudest most uncaring expression and flat tone possible. I reinstated my request and attempted to explain my situation, and the manager admitted that the hotel was not booked (obviously because my room was already spoken for for 2 more nights), but still, she flatly denied me. She finally told me it was because the hotel could experience 'loss of revenue.' So I'm here to tell you that if revenue is more important than customer experience or showing compassion to a customer you placed in a difficult situation, I will no longer be staying at La Quinta. I'll certainly never step foot in this one again, in a town I visit every month. And I’ll be demanding a full refund from La Quinta Platinum Customer Service, let’s see where that gets me. I also recommend anyone else over the next few months seriously reconsider. I don't care about your loss of revenue. Close this place, finish it up, and reopen. With a new manager. There are several really nice hotels with similar rates in the immediate area.

The location of the hotel is very close to the airport, you can walk, you will be through the airport parking lot! Hotel facilities are very old, there is no service at all, enough for overnight stay at the airport!

This was the worst hotel I've ever been to with the worst treatment iv ever received from a comstomer service establishment. I wrote a review directly with BestWestern (who knows if they removed it themselves i dont see it) I understand not all BestWesterns are created equal, but this Fresno CA, Blackstone and Shields hotel has me absolutely disgusted and outraged. I'm still upset about my stay and how the situation is being handled. From no refund what so-ever to telling me if I took down the negative feedback review they would refund half of my money.. I would rather someone read my experience and rethink staying here if they can help it. Racial profiling, the night staff in the office threatened me with calls to the police, the first description of me was some ”black chick with mangy mutts” [I of which was a German Shepard service dog with her service dog leash on btw] as i was trying to walk back to my room. I was followed and threated with phone calls to the poice and being kicked out and charged extra, all because of (1) a mistake made by the previous check in associate and (2) they didn't want to hear or believe me when I told them I had a room there and showed them my room key but hostile already the demanded to know what room and my name. Which appartly is policy but they way they came at me didn't make me want to as I worried about my safety at this point.I didnt remember my room number exactly just the location by sight. I didn't have the sleeve with the room number on it was in the room with my family. They followed me making threats after i told them i was going to my room. They made it seem like they wernt going to let me walk away. No crime commited no noise complaints all they saw was me walking back with my dogs in pajamas. Yelling at me Demanding answers from me of which i was at this point unwilling to give. They just rolled up on me without introducing themselves without telling me why they came after me. All they saw was again, ”some black chick” walking onto the property, as I had 5mins earlier walked off just getting my dogs more time out. They didn't even believe thier own security gaurd when he defended me and threatened to fire him on the spot if he kept helping me. The security gaurd was very nice and recorded what he saw which he was going to send to me but this guy harassing me (John i was told by morning staff)turned his aggression on him telling he couldn't send it to me. To top it off The pool water looked discolored There were mosquitoes in the room I was bitten. Broken appliances from lamps to the TV switch doing nothing more than turning the TV on and volume no changing the Chanel. After a horrendous run in with the night checkin staff I wouldn't be surprised to learn that I was placed in a room that just wasn't as good due to my race after what i experienced in my one night there. As other reviews said thier room was a ”clean room and nice” my room was nothing like the pictures they advertised. If you have anim

I used to stay at this location years ago with my old firm and recently returned for a business trip. I had flight issues which delayed my arrival by a day and when I called to let them know, Leslie graciously acknowledged my Platinum status and allowed me to cancel that night with no penalty as a one-time courtesy, which I was not expecting since I was past the window for changes/cancellations. Upon (finally) arriving, I noticed that the hotel had undergone a facelift since my last stay. Still your standard Courtyard, but they did a nice job updating the hotel given what they had to work with. The front-desk staff was just as accommodating as I remembered and my room was clean and comfortable.