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Nice Looking Hotel, Lacking Service I had high expectations for this hotel because of the name and the price and felt it didn't live up to either. The room was small but very nice room features and esthetics were great. The view was awesome, the bed was comfy and I loved the pillow menu. The room service was also really great. Good food, amount of time for delivery was great as well. The not-so-good: Our ”air system” in the room was not working the entire time and it was a constant fight with the hotel staff for them to even look at it. It was never addressed during our stay at all. When we brought it up to the lady at the front desk she told us we should open a window. I didn't pay $350 a night to be told to ”open a window” and I'm not a fan of sleeping with bugs that fly into the room. We did manage to get a fan for the room and that did help a little but the attitude was not appreciated. Also, we had a problem with housekeeping unplugging anything and EVERYTHING left to charge in our room while we were not there. One item was my electric toothbrush which was dead. They even when as far as removing our room key entirely from the wall. I found this very unacceptable. We are energy conscious but if I leave something to charge it's for a reason. Also on our checkout day housekeeping walked into our room at 8 am and saw my husband naked getting out of the shower. The location is okay, not super convenient, overall beautiful hotel but staff need some major training in how to service and communicate with guests.

Absolutely brilliant hotel, had the pleasure of staying there for five days. It was a very quiet hotel hardly heard a any noise, the food was excellent at both breakfast and dinner. Staff were very friendly and helpful. I would definitely recommend this hotel and would stay there again

The hotel staff is very friendly and happy to answer my questions. They respect the guests very much. The hotel environment is very good, comfortable and clean. Only 5 minutes away from the train station, very convenient There are not too many breakfast choices, but they are all acceptable and taste good

Liked the location of the hotel. However, we had booked it for a/c but the air conditioning was not working in any of the 3 rooms we had so it was very disappointing. Extremely hot and uncomfortable at night.

The front desk attitude is very good, the hotel facade is small, but the rooms are large and well-equipped and spacious, highly recommended! Bern is the most beautiful city we have ever visited in Switzerland and is worth visiting

This hotel didn't even inform us that we only booked one night. Because we upgraded and someone else booked it, we didn't know that we were moved to another place for the second night. The hotel just let us stay a few more nights and asked us to pay 900 Swiss room fee when we checked out on the third day💔

First the good things. It is across the street, in front of the train station at Bern. It was perfect for us as we were planning to (and did) go to a different city every day. They also gave us a voucher so we could use all Bern public transportation during our stay. I dont know if it is a standard in Bern, but it was welcomed. On the other hand, dont expect the hotel to be a luxury or modern one. The hotel is simple, to put it nicely. At some hours, during the day, the entrance had a bad smell. We did not book the breakfast, but, when we checked it, it turned out to be a wise decision. Room heating can only be controlled by opening windows. Pluggin laptops, phones and other things that needed charging was an exercise in logistics. The people at the front desk were all over the spectrum. The lady who received us was incredibly nice. That was it. Everybody else at the desk seemed to dislike their job and were more than willing to let you feel it.

It's was a wonderful trip to Bern and also Moxy Hotel. This is my first time in Moxy and my expectation was that it will be amazing friendly hotel and it was more then amazing. I really enjoyed the atmosphere of this hotel. When we went to check in, we got a WARM welcome from reception staff member. They explained about hotel, Bern ticket and the old town. The man at the reception gave us a voucher for a welcome drink which was very nice. Room was super cute but we did not found a laundry, but there was an ironing room. The thing which I loved the most in a room was a welcome message on a TV!! Overall, I recommend this hotel for everyone!!!

The location of the hotel is very good, next to Bern station, you can buy the necessities in walking distance. The room is comfortable and spacious. The service is professional. I order room service for breakfast, highly recommend the waffles! I would also recommend the restaurant “Nooch”, fried noodles are delicious, you can reach there on foot in 5 minutes from hotel

The Kreuz Bern Modern City Hotel is located in the old town of Bern. It the nearings of the hotel there are lots of shops and restaurants other than some of the best places in Bern such as the Bundeshaus. Everything is perfectly reachable within a walk of max 30 min or by simply using public transportat (the hotels had a lot of bus and tram stops at around 4 minutes and the Bern central station at 10 minutes). We were also provided with the Bernticket, with whom we had free access to public transport in Bern. Breakfast is buffet style with plenty of choice. Rooms are nice and comfy. One side note about the rooms is that the double bed was a bit uncomfortable since it was composed by two single beds placed togheter. The hotel provides you also with a variety of ”entertainment” rooms such as the playroom with a mini pool table and a table football. Unfortunately the room is pretty small and play pool is difficult. Also the pool table is inclined, making the plays inaccurate. Other than this the hotel provides also a small fitness room with nice if you want to have a bit of training (of course it's not a professional gym but its enough). In the fitness room there is also a small sauna and a shower. From the fitness room you have also access to the rooftop from which you have a beatufiul view on the city.