Hotel staff were friendly and attentive. However, the general manager was rude and unfriendly, as soon as we step in the reception area, she approached us to see why we were waiting so long. Well, ******* did not send our reservation to the hotel. She did not honor our balcony room reservation and she yelled at my kids for running around us. At the pool area, she stood to observe guests several times. She also came many times to ask how we were doing to the point that she became annoying. Her greeting was not a pleasant one. The hotel has an excellent view, but as long as that person is in charge, I will not stay at this place. All other staff members were very friendly and helpful.