Dushehaoguniang
February 26, 2023
Environment: Ctrip told me that the hotel was built according to the 4-star level; the hotel's sound insulation is poor, and 4 people staying in the double bed room next to it were woken up chatting at 1 o'clock in the middle of the night. The front desk told me that 4 people staying in double beds is okay.
Services: lets say there are no services
1. I have inquired about the free airport pick-up and drop-off business, and the front desk service staff will not ask me if I need to make an appointment in advance? Or do I take the initiative to ask if I need to make an appointment in advance...
2. There were at least 3 men's voices in the next room after 12 o'clock in the middle of the night, so I contacted the front desk twice, but the front desk said to inform the next door (probably meaning that it was useless); and told me that the standard room is Can accommodate 4 adults. Finally, I couldn't bear it anymore and contacted Ctrip's customer service to solve it. The speed was very fast, and the sound disappeared immediately.
3. The female service staff at the front desk probably didn’t know that they were talking in the corridor at 5 o’clock in the morning and they could hear them clearly in the room. I always thought it was the 3 men staying in, but when they explained the facts in the corridor, they told me that it was 4 people (standard room) There are 4 people, the sound insulation is poor, and it’s normal if you don’t have a good rest). And I feel that the phone call between me and the front desk is very fierce, which really affects my rest. I am getting older, and the hotel can't provide a solution, so I can only solve the problem by myself
Facilities: The decoration is very new, the sound insulation is poor, I can hear the chatting in the next room clearly
If it weren't for the proximity to the airport, this hotel is considered the best hotel nearby, and I wouldn't come here either. The above are all objective evaluations.
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