Campanile Hotel Restaurant (Zhuhai Yinhua Road) Reviews
Campanile Hotel Restaurant (Zhuhai Yinhua Road)
No.98 Yinhua Road, Xiangzhou District, Zhuhai, Guangdong, ChinaView Hotel Details
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Campanile Hotel Restaurant (Zhuhai Yinhua Road) Guest Reviews
4.6/5
Very Good
1138 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.6
Service4.6
Cleanliness4.6
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All reviews(1138)
Positive reviews(1104)
Reviews with photos/video(243)
Classy environment(304)
Friendly front desk staff(235)
Many amenities(143)
Good Internet(49)
Clean bedding(36)
Good views(30)
Located in the city centre(26)
Has French windows(11)
Negative reviews(34)
Mario Schipflinger
Superior Double room
Stayed in May 2024
Couples
1 reviews
5.0/5
Outstanding
Posted on Jul 2, 2024
very clean and silent room, friendly stuff and a good location with a lot of restaurants nearby
Response from Property: Dear valued guest,Thank you for taking the time to share your recent experience at our hotel. We are thrilled to hear that you enjoyed your stay with us and found our rooms to be clean and quiet. Our team takes great pride in providing friendly and attentive service to all of our guests, and we are delighted to hear that you found them to be so. We are also pleased to hear that you appreciated our convenient location with plenty of dining options nearby.Thank you again for choosing to stay with us, and we hope to have the pleasure of welcoming you back soon.Best regards,[Hotel Name]
Guest User
Superior Double room
Stayed in Aug 2024
Travel with friends
3 reviews
4.5/5
Great
Posted on Sep 19, 2024
Good location
Response from Property: 親愛滴客官您好,非常感謝您對酒店的支持,沒有得到您全 5 分好評,我們心裏還是有點點的失落,可能是酒店還有做的不到位的地方,希望客官您下次的到來能給我們指出我們的不足,我們會努力做到更好,我們用心服務讓到店的每位客官都能感受到家一般的温暖,希望我們的服務能給您帶來更多的驚喜和感動,期待您下次到來!
Lee
Featured Family Room
Stayed in Sep 2024
Travel with friends
1 reviews
3.7/5
Posted on Oct 13, 2024
The hotel is a bit dilapidated, and the facilities in the room need to be repaired immediately by notifying the front desk. However, the service and attitude of the hotel staff, maintenance staff, and room cleaners are very, very good
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Response from Property: Dear guests: Hello! Thank you for your recognition of all aspects of hotel services! But we know that there is still a certain gap between the full five-point standard in your mind, and we will continue to work hard! Wish you: Happy every day!
Guest User
Cozy Double Room
Stayed in Sep 2024
Business travellers
1 reviews
5.0/5
Outstanding
Posted on Oct 8, 2024
The location is good, very close to check-in attractions, and convenient for taking the high-speed rail. The environment is fresh, the room is very clean, the facilities are complete, the mattress is very comfortable, the wifi is fast, and the breakfast is diverse. Check-in at the front desk was quick and there was no need to wait. Sister Sun was attentive and paid attention to details. She was very concerned about the guest's check-in experience and arranged a suitable room for us. Will stay again.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your stay and appreciation! It's a pleasure to bring you a wonderful time during your trip. Your appreciation is a great encouragement to the hotel and a driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We eagerly look forward to your visit again! Welcome to come back and experience it again, and wish you a happy life!
Guest User
Cozy Double Room
Stayed in Sep 2024
Family
1 reviews
5.0/5
Outstanding
Posted on Oct 6, 2024
The design concept of the hotel is French simplicity, the environment is elegant, and the rooms are neatly cleaned. The marble surface in the bathroom is very high-end. The facilities are complete and the mattresses are very comfortable. The service provided by Xiao Sun in the front office is very attentive and thoughtful, and he is very concerned about our stay experience. Will continue to choose Campanile Hotel to stay!
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Response from Property: Dear customer, hello! As employees, we are very pleased to see your recognition and affirmation of our hotel. It is our honor to provide customers with high-quality and friendly services. We believe that with your support, we will do better. We insist on continuous innovation and strive for excellence to create a perfect trip for you every time! Looking forward to your visit again!
Guest User
Cozy Double Room
Stayed in Sep 2024
Travel with friends
1 reviews
5.0/5
Outstanding
Posted on Oct 5, 2024
It is very close to Riyuebei. There is a parking lot in front of the hotel. The food street in the shopping mall next to it is very convenient. The hotel environment is comfortable, the room is very clean, and the bedding is soft and clean. The self-service laundry and drying is convenient and the facilities are relatively new. The Cantonese breakfast on the first floor is delicious. Sister Sun at the front desk was polite and thoughtful, and her guidance service was very good and heart-warming. The check-in experience was very good.
Original TextTranslated by Google
Response from Property: Dear customer, hello! As employees, we are very pleased to see your recognition and affirmation of our hotel. It is our honor to provide customers with high-quality and friendly services. We believe that with your support, we will do better. We insist on continuous innovation and strive for excellence to create a perfect trip for you every time! Looking forward to your visit again!
Guest User
Superior Double room
Stayed in Aug 2024
Business travellers
2 reviews
5.0/5
Outstanding
Posted on Sep 30, 2024
It was my first time to stay at the Campanile Hotel Zhuhai. I felt very good. It is close to attractions and high-speed rail stations, and the transportation is convenient. The hotel offers free parking. The surrounding business district is bustling, the environment is comfortable, the room is clean, the items are neat, and the facilities are complete. Sister Sun at the front desk was kind and warm, and I was very satisfied with the room she arranged. Recommended to stay!
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your stay and appreciation! It's a pleasure to bring you a wonderful time during your trip. Your appreciation is a great encouragement to the hotel and a driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We eagerly look forward to your visit again! Welcome to come back and experience it again, and wish you a happy life!
Anonymous User
Featured Room (Double bed)
Stayed in Aug 2024
Family
1 reviews
5.0/5
Outstanding
Posted on Oct 1, 2024
The surrounding is very prosperous, the room is clean and tidy, and the environment is warm. Self-service laundry and drying, electric curtains, air conditioning and refrigeration. Sister Sun at the front desk took the initiative to contact us about the room type requirements and arranged a quiet room with good lighting. The guidance service was very good. She took the initiative to help move the luggage in the elevator. The service was attentive and friendly. A very good stay experience, highly recommended!
Original TextTranslated by Google
Response from Property: Dear guest: Thank you for sharing. The hotel is always committed to creating an extraordinary stay experience for you. Your satisfaction is the driving force for our continuous efforts. In the future, we will continue to work hard to provide you with better services! We sincerely look forward to your visit again and wish you all the best!
Guest User
Superior Room (2 beds)
Stayed in Aug 2024
Couples
1 reviews
5.0/5
Outstanding
Posted on Sep 21, 2024
The location is very good. It is close to Xiangzhou Bus Station and attractions. It is very convenient for eating and shopping around. The hotel environment is good, the room space is quite large, and the French decoration style is popular among young people. It's clean and tidy, the facilities are relatively new, the bedding is soft and skin-friendly, the mattress is very comfortable, and the air conditioner is cool. Ms. Sun from the front office contacted me in time a few days before I checked in and arranged a non-smoking and well-lit room. During my stay, she responded quickly and solved any problems in a timely manner. Ms. Sun's service was very meticulous, thoughtful and considerate. Recommended to stay!
Original TextTranslated by Google
Response from Property: Dear guest: Thank you for sharing. The hotel team is always committed to creating better services. Whether it is hardware equipment or services, we hope to take care of all the tiny details for you! Thank you for your praise and satisfaction, which is also the motivation for our team to continue to strive! We sincerely look forward to your visit again and hope to create more surprise experiences for you! Wish you a happy life!
Guest User
Premier Family Suite
Stayed in Jul 2024
Family
1 reviews
5.0/5
Outstanding
Posted on Aug 13, 2024
The hotel has a good location, a fresh environment, the rooms are warm and comfortable, hygienic and clean, and the toiletries are of good quality. Full facilities and comfortable mattresses. Internet access is also relatively fast. Xiao Sun at the front desk is attentive, enthusiastic and kind. A very pleasant stay.
Original TextTranslated by Google
Response from Property: Dear guest: Thank you for sharing. The hotel team is always committed to creating better services. Whether it is hardware equipment or services, we hope to take care of all the tiny details for you! Thank you for your praise and satisfaction, which is also the motivation for our team to continue to strive! We sincerely look forward to your visit again and hope to create more surprising experiences for you! Wish you a happy life!
Anonymous User
Premier Family Suite
Stayed in Apr 2024
Travel with friends
154 reviews
5.0/5
Outstanding
Posted on May 11, 2024
The room is quiet, the suite can accommodate 4 people, the hotel has self-service laundry, and the air conditioning is very cool. The hotel has a swimming pool, and now it is cold, there are several fish in it. Convenient travel, and there are all kinds of restaurants around.
Original TextTranslated by Google
Response from Property: Dear guest: Thank you for sharing. We are very happy to spend a pleasant time with you. The hotel creates a delicate experience for you every minute! Thank you for your comprehensive evaluation. We sincerely look forward to your visit again and wish you a happy life.
Guest User
Superior Double room
Stayed in Sep 2024
Business travellers
20 reviews
2.2/5
Posted on Oct 13, 2024
1. The small cupboard door next to the bed is full of dust and lumps
2. The toilet smells so bad that it’s useless to ventilate. You can only sleep with the toilet door closed. Smelly.
3. The stools in the lobby seating area are dirty, and the soot, hair, and dust are visible to the naked eye.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your review of our hotel. We value your feedback and apologize for any issues you encountered during your stay. We are deeply sorry for the dust accumulation on the bedside cabinet door, the odor in the toilet, and the dirty stools in the lobby seating area. These problems occurred because we neglected details and failed to do the job in our daily cleaning work. We will conduct a comprehensive inspection and rectification of the cleaning work to ensure that every detail is properly handled to provide a more comfortable and clean accommodation environment. In order to avoid similar problems from happening again, we will strengthen staff training and improve service quality and standards. At the same time, we will also strengthen the supervision and management of cleaning work to ensure that every detail is properly handled. We understand that your stay experience has been affected and we will make every effort to improve your stay. We sincerely hope that you can visit our hotel again and give us the opportunity to provide you with better service.
Guest User
Featured Family Room
Stayed in Sep 2024
Family
8 reviews
3.2/5
Posted on Oct 13, 2024
Half new and half old hotel, several hotel receptions in the lobby. Although the room has a new bed and a new projector, other facilities are from the old hotel. The toilet shower is broken and the bedside is obviously filthy.
Original TextTranslated by Google
Response from Property: Dear guest, hello! I am your online personal butler. Thank you for taking the time to give your sincere review of Campanile Zhuhai Yinhua Road Swan Branch. I have recorded your feedback and will forward it to superiors. Thank you for your understanding and support. I look forward to your visit again! Have a happy life!
Guest User
Superior Room (2 beds)
Stayed in Mar 2024
Family
4 reviews
3.0/5
Posted on Apr 7, 2024
It is always the value that determines the price. This is the price for a hotel. It was the rainy season in Zhuhai, and it was very humid everywhere. One of the beds in the twin room creaked, and I felt itchy all over as if I had eczema after sleeping there for a night.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for taking the time to share your experience in the hotel. We apologize for the problems you encountered during your stay, and we have communicated with the relevant departments. Our hotel supplies are changed and disinfected for each guest. We will continue to work hard to improve every detail and look forward to your next visit.
Wing Fai Eddie
Superior Double room
Stayed in Mar 2024
Solo travellers
9 reviews
5.0/5
Outstanding
Posted on Apr 3, 2024
This is a newly renovated hotel. The location is close to the Utehui shopping mall. It has a complete range of food, drinks, entertainment and theater.
Original TextTranslated by Google
Response from Property: Dear guest: Thank you for sharing. We are very happy to spend a pleasant time with you. The hotel creates a delicate experience for you every minute! Thank you for your comprehensive evaluation. We sincerely look forward to your visit again and wish you a happy life.