Instead of simply averaging scores, we prioritise verified reviews and recent guuest stays, ensuring our ratings reflect the most reliable, genuine and up-to-date experiences.
Verified reviews
Location9.4
Amenities9.1
Service9.4
Cleanliness9.3
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All reviews(1479)
Positive reviews(1436)
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Classy environment(315)
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Amazing natural light(37)
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Located in the city centre(36)
Negative reviews(43)
CY family
Superior 2-bed Room
Date of stay: Nov 2025
Family
6 reviews
7.5/10
Posted on Jan 7, 2026
Walk distance to every where.
It was convenient that can use free laundry and dryer .
Response from Property: 尊敬的住客,您好!我是您的網上貼身管家。感謝您抽出寶貴時間對珠海康鉑酒店銀樺路天鵝店進行誠摯的點評。您反饋的問題我已記錄在案,並會反饋至上級領導,感謝您的諒解和支持,期待您的再次光臨!祝生活愉快!
DWW99
Superior 2-bed Room
Date of stay: Jul 2025
Family
61 reviews
10/10
Outstanding
Posted on Aug 4, 2025
Traveling with kids, this is an older hotel, but the service and overall cleanliness are pretty good. It's also conveniently located. My only suggestion is for the breakfast to be a bit more substantial – it's a bit sparse. The scenery in Zhuhai is fantastic! Bus route 99 goes directly to Lover's Road, and the bus stop is right across the street diagonally from the hotel, which is super convenient. The Fisher Girl statue, Jingshan Park, and the Zhuhai Grand Theatre (Sun and Moon Bay) are all in that area.
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Response from Property: Dear guest, thank you for the trust you have placed in us. We will never forget our original aspirations and will continue to forge ahead. Thank you for your choice and recognition along the way. We sincerely look forward to your next visit!
M526211****
Cozy Queen Room
Date of stay: May 2025
Business traveller
2 reviews
10/10
Outstanding
Posted on Aug 21, 2025
Excellent central location with an impressive lobby. The rooms were spotlessly clean, air fresh, and the bedding was soft and comfortable. The self-service laundry room had modern facilities like washing machines and dryers. A special thanks to Sun from the front desk who proactively helped us find a parking spot; their service was thoughtful and warm. Highly recommend!
Original TextTranslated by Google
Response from Property: Dear Valued Customer, We are delighted to receive your recognition and affirmation of our hotel. Providing excellent and friendly service is our honor, and we believe that with your support, we will do even better. We are committed to continuous innovation and striving for excellence to create a perfect trip for you every time! We look forward to your next visit!
于咏
Superior 2-bed Room
Date of stay: Apr 2025
Family
5 reviews
9.5/10
Amazing
Posted on May 24, 2025
This hotel is located on the bustling Yinhua Road, yet it remains peaceful. It's conveniently located with free parking spaces right outside for guests. It's only a 5-minute walk to the large shopping mall, MixC World. The hotel lobby is spacious, and the rooms are clean and hygienic. I was surprised to find more USB ports than other hotels. Definitely worth staying again!
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Response from Property: Dear Guest: Thank you for sharing. We are committed to creating a comfortable and professional service for you, and we are delighted to have spent a pleasant time with you. We sincerely look forward to your next visit and wish you a happy life!
Guest User
Superior 2-bed Room
Date of stay: Nov 2025
Family
3 reviews
7.5/10
Posted on Dec 15, 2025
the air conditioner is broken. There are people talking loudly at night. Price is fair
Response from Property: 親愛的康友,很抱歉沒能給您一個滿意的入住體驗。您的寶貴意見對我們的進步有着很大的幫助,我們已經通知相關部門對空調進行整改和維修,在住期間如有任何問題您可以隨時與我們聯繫,酒店房務中心及前台同事 24 小時竭誠為您服務,我們期待您的再次光臨,祝您開心每一天!感謝您的信任和指正,我們將不斷的進行培訓改進,希望能帶給您一次更好的入住體驗。
_M1394799****
Premier Family Suite
Date of stay: Jul 2025
Family
3 reviews
10/10
Outstanding
Posted on Sep 15, 2025
The room is huge with three 1.8-meter beds, perfect for family trips. It has two bathrooms and two bedrooms, which feels incredibly luxurious! This place offers great value for money; I never expected to find such a good hotel in the bustling city center of Zhuhai.
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Response from Property: 尊敬的賓客,感謝您字裡行間滿滿的信任,我們一定不忘初心,砥礪前行,感謝這一路有您的選擇和認可,真誠期待您的再次光臨!
Guest User
Superior Queen Room
Date of stay: Oct 2025
Couple
16 reviews
8.0/10
Very good
Posted on Jan 14, 2026
This is a very good and inexpensive hotel. Everyone should try it.
Response from Property: 非常感謝您的讚許,同時非常感謝您能與我們分享您的住宿體驗,歡迎您的再次入住體驗不一樣的驚喜,期待您的再次光臨!祝您生活愉快、心想事成。
M331160****
Cozy Queen Room
Date of stay: Dec 2024
Travelling with friends
4 reviews
10/10
Outstanding
Posted on Feb 6, 2025
The hotel's location is excellent, with plenty of dining and entertainment options nearby. The lobby has a elegant ambiance with a lovely fragrance. The room's soundproofing is quite good, and it's clean and tidy with brand new facilities. Check-in at the front desk was quick. Sister Sun was prompt in resolving issues and provided very attentive service. It's the top choice for family travel!
Original TextTranslated by Google
Response from Property: 尊敬的客人: 感謝您的分享,非常開心陪伴您度過愉快的時光,酒店為您的每分每秒創造精緻的體驗!感謝您的全方面評價,我們誠意期待您的再次光臨,祝您生活愉快。
Chide_
Superior 2-bed Room
Date of stay: Oct 2024
Travelling with friends
17 reviews
8.0/10
Very good
Posted on Nov 20, 2024
First off, I need to point out that when I asked at the front desk, the price was ¥190, but Ctrip charged me ¥216. Other platforms also had cheaper rates, so it feels like I was overcharged as a loyal customer.
The hotel shares a building with two other establishments and isn't new. The bathroom facilities are quite old. The windows are sealed shut, but other than that, there's nothing much else to mention.
On the plus side, there's a large shopping mall right next door with plenty of dining and entertainment options, and there's also a breakfast place downstairs, which is quite convenient.
Original TextTranslated by Google
Response from Property: 尊敬的顧客!我們目標是為客人提供舒適的入住環境和最佳服務,非常感謝您給我們提供的寶貴意見,您的意見和建議將幫助我們不斷提高並保持高水準的服務設施,使我們的服務日益完善,歡迎您再次光臨。
Mario Schipflinger
Superior Queen Room
Date of stay: May 2024
Couple
2 reviews
10/10
Outstanding
Posted on Jul 2, 2024
very clean and silent room, friendly stuff and a good location with a lot of restaurants nearby
Response from Property: Dear valued guest,Thank you for taking the time to share your recent experience at our hotel. We are thrilled to hear that you enjoyed your stay with us and found our rooms to be clean and quiet. Our team takes great pride in providing friendly and attentive service to all of our guests, and we are delighted to hear that you found them to be so. We are also pleased to hear that you appreciated our convenient location with plenty of dining options nearby.Thank you again for choosing to stay with us, and we hope to have the pleasure of welcoming you back soon.Best regards,[Hotel Name]
Ahsan2597
Superior Queen Room
Date of stay: May 2025
Solo traveller
4 reviews
8.0/10
Very good
Posted on Jul 21, 2025
Was good experience
Response from Property: 尊敬的住客,您好!我是您的網上貼身管家。感謝您抽出寶貴時間對珠海康鉑酒店銀樺路天鵝店進行誠摯的點評。您反饋的問題我已記錄在案,並會反饋至上級領導,感謝您的諒解和支持,期待您的再次光臨!祝生活愉快!
Guest User
Superior Queen Room
Date of stay: Aug 2024
Travelling with friends
9 reviews
9.0/10
Great
Posted on Sep 19, 2024
Good location
Response from Property: 親愛滴客官您好,非常感謝您對酒店的支持,沒有得到您全 5 分好評,我們心裏還是有點點的失落,可能是酒店還有做的不到位的地方,希望客官您下次的到來能給我們指出我們的不足,我們會努力做到更好,我們用心服務讓到店的每位客官都能感受到家一般的温暖,希望我們的服務能給您帶來更多的驚喜和感動,期待您下次到來!
BYG-N
Superior 2-bed Room
Date of stay: Nov 2025
Family
9 reviews
9.7/10
Amazing
Posted on Dec 8, 2025
I booked this hotel on short notice because it had free parking. Seeing many negative reviews mentioning outdated facilities made me a little apprehensive. However, once I entered the room, I was completely unconvinced. The facilities weren't old at all; the electrical outlets were quite new, and the room was spacious enough that the twin beds could be pushed together. The shower layout was also very practical, with plenty of space for belongings, and the sink was very large. The room had complimentary coffee and tea bags, and although the window was closed, the view was open and bright.
The hotel has a free self-service laundry room. The location is very convenient, being a stop for the airport bus; MixC shopping mall is just to the right of the main entrance, and there are other restaurants across the street, making breakfast convenient. There's also a bus stop nearby. Parking is free (80 RMB) upon check-out.
The only drawback is the soundproofing, which isn't great, similar to most hotels I've stayed in. However, I didn't experience much outside noise; the main noise came from other guests in the hallway, but only briefly. Overall, I was satisfied, and this hotel is definitely worth it.
Original TextTranslated by Google
Response from Property: Dear Guest, thank you for your positive feedback on the hotel. We are very grateful for the wonderful experience you provided and appreciate your trust. We appreciate your understanding and support; your satisfaction is our greatest goal. Thank you again for your feedback, and we hope you will continue to support us. We look forward to your next visit.
M507301****
Superior Queen Room
Date of stay: Nov 2025
Solo traveller
10 reviews
10/10
Outstanding
Posted on Dec 18, 2025
The room was simple and bright, with advanced facilities and a convenient location. The receptionist, Sister Sun, was very friendly.
Original TextTranslated by Google
Response from Property: Dear Guest: Thank you for sharing. We are committed to creating a comfortable and professional service for you, and we are delighted to have spent a pleasant time with you. We sincerely look forward to your next visit and wish you a happy life!
M274909****
Superior 2-bed Room
Date of stay: Nov 2025
Couple
4 reviews
7.5/10
Posted on Dec 12, 2025
The safety level is definitely high, and the bed and pillows are quite comfortable. There are shopping malls and supermarkets nearby, making life quite convenient. However, the cleanliness is just so-so. The bathroom door and wardrobe are made of wood and look rather old. There was also long hair in the bathroom, indicating it wasn't properly cleaned.
Original TextTranslated by Google
Response from Property: Dear Guest, First of all, thank you so much for your valuable feedback on our hotel! Your opinions are very important to us, as they help us continuously improve our service quality. We sincerely apologize for the room cleanliness issue you mentioned. We are committed to providing every guest with a clean and comfortable stay, and it's clear that we did not meet your expectations this time. This was entirely due to our oversight, for which we sincerely apologize. Regarding the issue of the old bathroom door and wardrobe you mentioned, this is indeed part of the hotel's facility upgrade. After learning of your concerns, we immediately conducted an inspection and assessment. To improve this situation, we have replaced some of the old wooden doors and wardrobes and ensured that all rooms have been thoroughly cleaned, including hair removal in the bathroom. We understand that this was not a perfect experience, but please rest assured that we are actively making improvements to ensure that every guest feels at home in the future. Thank you again for your patience and understanding. If you would like, we would very much like to have the opportunity to apologize to you in person and invite you to visit us again to demonstrate our improvements and sincerity. Your satisfaction is our greatest pursuit. We wish you a pleasant stay!