Have stayed in high-priced and low-priced hotels, never stayed in such a poorly equipped hotel. The following are telling the truth
Advantages: The hotel is located next to the coastline, the room balcony has a good view, the decoration is new, and the hardware is good
Disadvantages: The room rate is the second highest price of Ctrip's choice of local hotels, 758 yuan per room per night. Corresponding to the photos and house prices in the comment area, thinking about what you pay for. I was looking forward to it, but I didn't expect it to be unpleasant at the beginning, and later it was even more maddening.
1. After disembarking, I saw many battery cars from various hotels waiting for guests. Because I took a few elderly people, I called the store and asked for a car, but they said that they didn't have a shuttle bus. It took nearly eight minutes to arrive.
2. There is no service desk, please call to inform the staff to come over and operate the check-in procedure on the computer in the bar on the first floor. Each room is given a room card. When I went to the room, I saw that the hardware and the view were good. I felt that the price of 758 was more expensive. I didn't have a car to pick up and drop off.
3. I found that the curtains are too low during a nap. Even if the curtains are closed, they are very bright. People who do not sleep well are more difficult to fall asleep.
4. The bathroom is equipped with shampoo and shower gel, but there is no hand soap. Ask the manager to answer that no soap is provided.
5. The sink and shower drain will smell bad.
6. TV has to register for membership to watch the program. Without a set-top box, without a live program, it is impossible to watch the news. I can only watch variety shows, and it's very lagging, and I can't watch it at all.
7. In the evening, the old man can't walk, first go back to the room to rest. There is no door card to ask the service staff to open the door, and ask for an extra card not to be given. Not to mention taking the initiative to take the card. As a result, we climbed the mountain and returned at more than seven o’clock, only to find that the old man was in the dark in the room, without electricity, and naturally without air conditioning. He stayed in the room for more than two hours on such a hot day.
8. We booked three rooms, one of which was used by family members to go to the bathroom, but the bathroom door could not be opened after being closed. We were asked to open it for help, but it couldn't be opened. Called the service staff to come over, we had already figured out a way to open it before she came. Observing the lock of the toilet door, it is obviously a trace of being picked repeatedly. It seems that this is not the first time that a person has been locked in the toilet.
9. The most annoying thing is that the wash basin has hot water, which is quite hot. However, the shower head in the shower room was actually bath water at almost normal temperature. The service staff was called to adjust the water temperature, but it was not adjusted properly. That's it. In the end, the old man had no choice but to use the wash basin to store water and scoop the water out to take a bath. After 11 o'clock, when we took a bath by ourselves, it was actually cold water. After climbing the mountain for a day, we couldn't do without bathing. We had goose bumps and didn't even dare to use shower gel before we barely finished the bath.
I was extremely angry. The room rate of 758 required us to take a cold shower. I called the service staff to complain and said that the water temperature was like this. I am angry, call Ctrip to complain.
We asked for a check-out refund, but the store refused. Under the coordination of Ctrip, the waiter came to adjust the water temperature, and she couldn't adjust it. Later, a maintenance staff came to adjust the hot water. The problem is that all three of us took a cold shower. At this time, the hot water is no longer meaningful. The water switch also has no signs of hot and cold water.
This time, if it weren't for Ctrip to coordinate and deal with such an expensive room rate, the quality of service and the poor supporting facilities, I would have to complain to the Consumer Council. I would like to praise Ctrip's after-sales service here. I used to value Ctrip's service. Even if it is more expensive than other platforms, I still insist on choosing Ctrip. Sure enough, we did not disappoint.
The comment asked for a rating, so I had to choose a level 3. If the store does not improve the above-mentioned problems, good decoration alone will not achieve the value of high house prices. Do it well.
Original TextTranslation provided by Google