CITY LIGHT Designer Boutique Hotel. Reviews

Response from Property: Thank you for your support and love for our hotel.Our hotel is a hotel carefully built by a group of designers full of creativity and passion. The room adopts whole-house intelligence, which avoids the hassle of manual lights/curtains in traditional hotels, including our unique free mini bar. The drinks in it are free, so you can rest assured to use it. We also have dryers/washing machines/ironing machines on the third floor. You can experience more next time.Our hotel is a hotel carefully built by a group of designers full of creativity and passion. The room adopts whole-house intelligence, which avoids the hassle of manual lights/curtains in traditional hotels, including our unique free mini bar. The drinks in it are free, so you can rest assured to use it. We also have dryers/washing machines/ironing machines on the third floor. You can experience more next time.

Response from Property: Thank you for staying at our hotel and giving us your valuable feedback to help us point out the direction for improvement. During the air show, we did not organize manpower well, which led to a decline in health quality. We will make a summary and actively improve it. Your two rooms are arranged on the same floor, which is convenient for travel, but we neglected to arrange a non-smoking floor. This is because we did not consider it carefully. We will strengthen training and learning in this area. We are very sorry for causing you an unpleasant stay experience. We will actively improve. Wish you a happy life!

Response from Property: 尊敬的客人，非常抱歉給您帶來了如此不愉快的入住體驗，是我們工作的失職。發現地上遺留的上一位客人的拖鞋，這確實是我們衞生打掃環節的嚴重疏漏，我們已對相關工作人員進行了嚴肅批評和培訓。關於洗澡沒有熱水的問題，當時酒店的管道正在緊急維修，給您造成了困擾，實在是萬分抱歉。好在熱水很快就恢復了供應，希望後續沒有影響到您的正常使用。我們深知這次的失誤給您添了堵，也非常重視您的反饋，會進一步完善管理和服務流程，避免類似情況再次發生。為表歉意，下次您入住時，我們會為您提供相應的優惠和貼心服務。再次向您致以誠摯的歉意，期待您能給我們一個彌補的機會，祝您生活愉快！

Response from Property: 尊敬的客人，非常感謝您對酒店的關注並反饋意見。對於您提到的情況，我們有些不同的訊息想和您説明。酒店目前開業僅半年，設施設備都是按照高標準配置且日常有嚴格的維護保養流程，所以在設施方面是不存在問題的。關於您提及的房間清潔衞生問題，我們對此高度重視。酒店一直以來都嚴格執行清潔衞生標準流程，要求保潔人員對每間客房進行細緻打掃，並設有專人檢查。但我們也深知，可能在個別環節上存在疏漏，導致您產生了衞生水準下降的感受。我們已經進一步加強了對保潔團隊的培訓和監督，不僅重新梳理和強化了清潔標準，還增加了檢查的頻次和力度，確保每間客房都能達到並保持高標準的清潔衞生。我們非常重視每一位客人的入住體驗，對於給您造成的不佳感受，我們深表歉意。如果您之後還有機會入住我們酒店，希望能親身感受到我們的改進和用心。若您還有其他任何意見或建議，歡迎隨時與我們聯繫，我們會竭盡全力為您解決並提供更優質的服務。祝您生活愉快，一切順利！