sweetome Boutique Apartment (Hongkong Zhuhai Macao Port City) Reviews
sweetome Boutique Apartment (Hongkong Zhuhai Macao Port City)
Room 3-620, Hong Kong-Zhuhai-Macao Port City, Beizhu 1st Road, Xiangzhou District, Zhuhai, Guangdong, ChinaSee Hotel Details
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1 night
Reviews from Real Guests
8.7/10
363 reviews
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Verified reviews
Location8.7
Amenities8.7
Service8.8
Cleanliness8.6
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All reviews(363)
Positive reviews(350)
Reviews with photos/video(137)
Awesome amenities(66)
Convenient location(31)
Classy environment(30)
Many amenities(28)
Nice sea view(15)
Friendly front desk staff(9)
Strange smell in room(8)
Good sound insulation(7)
Negative reviews(13)
Anonymous User
Date of stay: Sep 2025
Couple
15 reviews
9.5/10
Amazing
Posted on Nov 30, 2025
The original plan was to stay during the Mid-Autumn Festival holiday to watch the last fireworks display in Macau, but unfortunately, Typhoon Matmo hit, causing the trip to be postponed. The free cancellation period had also expired, so I had to continue my stay. Luckily, I booked a room with a projector for watching movies, and nearby shops and restaurants were still open. I bought some food to stock up, so I wasn't bored even if I didn't go out.
The accommodation is located next to the Zhuhai Port of the Hong Kong-Zhuhai-Macau Bridge. After passing through the Port World area to the ground level, it's in Phase 1 of the Hong Kong-Zhuhai-Macau Future City. When checking in, the blue entrance on the right was a bit difficult to find the elevator. Also, before checking in, the door to the elevator lobby of Building 3 was closed, and I couldn't get in without a card. Fortunately, I went up the stairs to the platform level and found that the door to the elevator lobby wasn't locked, allowing me to take the elevator to check in. I also discovered that the platform level also connects to different buildings. When returning from outside, the red entrance on the left leads to the parking lot, which is much easier to find.
The room was located on a high floor of Building 2, offering a fairly open view. Besides the border crossing, you could see Zhuhai and Macau, and on clear days, you could even see the sunrise from the window, and in the distance, Macau Airport and planes taking off and landing. The two buildings in front provided some shelter from the strong winds and rain during typhoons.
The bed was about the same height as the sofa, so the view was similar from either side, although the reclining angle was quite high. The bathroom had a fan for both heating and cooling, so it wasn't too cold to shower, but the shower water took a while to dry. The shower gel had a lovely fragrance, the shampoo had a nice olive oil scent, and the hairdryer was powerful and dried quickly. Although a washing machine and laundry detergent were provided, there wasn't enough space to dry clothes; only the wardrobe and wall hooks were available, and the air conditioning didn't reach the clothes, making it difficult for them to dry.
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6/20
Response from Property: Dear Guest, thank you so much for your positive review of our hotel. We will continue to strive to live up to your expectations. Thank you also for your feedback; we will make the necessary adjustments and resolve the issue. Thank you again for your positive feedback, and we look forward to your next visit. Have a pleasant trip!
王安生1118
Pleasant Time Double Bed Room
Date of stay: Jul 2025
Solo traveller
13 reviews
9.0/10
Great
Posted on Sep 12, 2025
The room is very clean, and the small area garden downstairs is quite comfortable and comfortable, it is worth mentioning that the receptionist at the hotel was very polite, and specially took me to the room, the whole process was friendly, great value for money at the Zhuhai port
Original TextTranslated by Google
Response from Property: Dear Guest, thank you for your recognition and support. We will continue to maintain high-quality service and a comfortable and clean environment to make every guest feel at home. The apartment is located on Zhuhai's artificial island, adjacent to the Hong Kong-Zhuhai-Macau Bridge and the highway port, making it ideal for tourists and those traveling to Hong Kong and Macau. It's about a 10-minute walk from the apartment to the port transportation hub, where you can take a dedicated bus line directly to attractions such as Lovers' Road, the Fisher Girl statue, and the Sun and Moon Shell. The community has 24-hour security, providing the safest living environment for every guest. Finally, thank you again for choosing Zhuhai Swedon Boutique Apartment Port City Branch.
Rxk
Pleasant Time Double Bed Room
Date of stay: Jul 2025
Family
33 reviews
10/10
Outstanding
Posted on Aug 16, 2025
The location is good, near the border crossing shopping mall (section B), a ten-minute walk away.
The rooms are comfortable. Staying overnight is convenient for pre-trip preparations and saves time.
It's a great choice.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your favorable comments about our hotel. We will continue to work hard to live up to your favorable comments. Thank you again for your affirmation of the hotel. We look forward to visiting again and wish you a pleasant journey!
Lee, Pin-Yi
Light Luxury Sea-View Double Bed Room
Date of stay: Nov 2025
Family
5 reviews
7.0/10
Posted on Dec 27, 2025
Check-in was done at the front desk in Room 602, Building 3 of Future City. Afterwards, the housekeeper gave me a room key and led me to Room 2415 in Building 2. The view from this high-floor unit was truly fantastic. However, getting to Gongbei in Zhuhai city center requires walking through the bus terminal at Kouan Tiandi. The round-trip taxi fare was actually comparable to staying in the city center. The cleanliness of the room wasn't very good. Bottled water and mouthwash were not delivered after I notified them. This aspect didn't affect my stay.
Original TextTranslated by Google
Response from Property: We apologize for the unpleasant experience. We have reported the issue to the housekeeping staff, and cleaning has been completed. We are committed to ensuring a pleasant stay for every guest. If you encounter any similar situations, please let us know immediately, and we will arrange a different room for you as soon as possible. We sincerely apologize for the unpleasant experience and will strengthen our training to improve our services.
Anonymous User
Pleasant Time Double Bed Room
Date of stay: Feb 2025
Business traveller
2 reviews
8.0/10
Very good
Posted on Mar 11, 2025
A good stay, convenient, and worth recommending. It offers beautiful views of the Hong Kong-Zhuhai-Macau Bridge, with different views during the day and night. The rooms were clean.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your favorable comments about our hotel. We will continue to work hard to live up to your favorable comments. Thank you again for your affirmation of the hotel. We look forward to visiting again and wish you a pleasant journey!
Moonsay
Date of stay: Jul 2025
Couple
9 reviews
10/10
Outstanding
Posted on Aug 17, 2025
The room was clean, the air conditioning was cool enough, and the shower water was hot and strong enough. The location was convenient, situated between the border crossing and a shopping mall.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your favorable comments about our hotel. We will continue to work hard to live up to your favorable comments. Thank you again for your affirmation of the hotel. We look forward to visiting again and wish you a pleasant journey!
Guest User
Pleasant Time Double Bed Room
Date of stay: Jan 2025
Solo traveller
1 reviews
9.5/10
Amazing
Posted on Feb 12, 2025
The room was clean, comfortable, well-equipped, and the service and environment were excellent. It was a warm and welcoming home.
Original TextTranslated by Google
Response from Property: Dear Guest, Greetings! Thank you so much for your patronage and appreciation of our hotel! Our journey forward never stops. For your trust and recognition, we will persevere even more. Zhuhai Sweettown will always stand here, awaiting your arrival! See you there! Wishing you: May you always be happy! ^_^
Shermannnn
Pleasant Time Double Bed Room
Date of stay: Jan 2025
Business traveller
12 reviews
2.0/10
Posted on May 9, 2025
The room was dilapidated, transportation was inconvenient, and the surrounding area was like a ghost town. After taking the Jinhua bus to Zhuhai in the middle of the night, I had to take a taxi to get there.
**I couldn't even order takeout.**
The reception area was inside a room and wasn't marked.
The hotel's attitude was extremely poor when I called.
The reception area was littered with peanut shells and cigarette butts.
The staff even said they wouldn't let us stay without a mainland China phone number and told us to find somewhere else. Where was I supposed to find a room in the middle of the night?
I was forced to give my friend's phone number to get a solution. If they won't let you stay without a mainland China phone number, what's the point of listing it on Trip.com?
Is it fun to send overseas tourists away after they arrive?
Original TextTranslated by Google
Response from Property: Hello. 1. First of all, our room will be handed over in October 2023. It's not dilapidated as you described. If you consider a one-year-old room dilapidated, we suggest you pack your belongings in your suitcase before future trips. 2. Regarding transportation, please do your own research or call us for advice when you book. We will provide you with travel suggestions. 3. Currently, food delivery services on the island can deliver to your room door, so you won't encounter the situation you described where you can't order takeout. 4. The requirement for a mainland China phone number is because the police station needs to register guest information before check-in. It's not that they won't let you stay.
P Y Thomas Li
Pleasant Time Double Bed Room
Date of stay: Mar 2025
Travelling with friends
1 reviews
7.5/10
Posted on Apr 12, 2025
The price is reasonable, and it's worth recommending.
Original TextTranslated by Google
Response from Property: Sir, you only gave it a 3.7 out of 10. What aspects of our home do you feel need improvement? We would greatly appreciate your valuable feedback. Wishing you success in your work and happiness every day.
Guest User
Pleasant Time Double Bed Room
Date of stay: Dec 2024
Couple
1 reviews
10/10
Outstanding
Posted on Feb 5, 2025
The room was clean and tidy, and spacious. It had a washing machine, stove, etc. The bathroom had a smart toilet with a strong water flow. The staff were friendly and welcoming. It was very convenient to get to and from the bridge port. I hope it stays that way. I would stay here again next time.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your favorable comments about our hotel. We will continue to work hard to live up to your favorable comments. Thank you again for your affirmation of the hotel. We look forward to visiting again and wish you a pleasant journey!
Guest User
Pleasant Time Double Bed Room
Date of stay: Dec 2024
Family
2 reviews
10/10
Outstanding
Posted on Jan 28, 2025
I've stayed at Sweet Town hotels in various places many times, but this was the best. Not only were the rooms clean and well-equipped, but the beds were also very large and the bathrooms were clean. The front desk staff were also very welcoming, making for a great experience!
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your favorable comments about our hotel. We will continue to work hard to live up to your favorable comments. Thank you again for your affirmation of the hotel. We look forward to visiting again and wish you a pleasant journey!
Anonymous User
Pleasant Time Double Bed Room
Date of stay: Dec 2024
Family
4 reviews
7.0/10
Posted on Jan 29, 2025
The sanitation really needs to be improved. There is dust and garbage under the bed, sofa and TV cabinet. A vacuum cleaner can solve the problem. There are 2 towels in the toilet cabinet. I don't know if they were used by the previous customer. More than 100 per night, it would be better if the hygiene is better. It is also close to the port city, parking is convenient, and there are many empty parking spaces, but there is no discount for accommodation and parking, it seems to be 80 yuan a day
Original TextTranslated by Google
Response from Property: Thank you very much for your suggestion. We will continue to work hard and strive for excellence. We have clearly stated on the parking fee platform that the fees are collected by the property and have nothing to do with the hotel. The maximum fee is 60 yuan within 24 hours.
Guest User
Pleasant Time Double Bed Room
Date of stay: Oct 2025
Solo traveller
7 reviews
7.5/10
Posted on Dec 3, 2025
Hygiene, insufficient electric hot water, and older furniture.
Original TextTranslated by Google
Response from Property: We are very sorry for the unpleasant experience you had. We take your feedback very seriously, and the hotel management immediately organized staff to inspect and rectify the issues. We welcome you to stay with us again and see how we have improved.
Guest User
Pleasant Time Double Bed Room
Date of stay: Feb 2025
Business traveller
23 reviews
10/10
Outstanding
Posted on Mar 25, 2025
The room was spacious and clean
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your favorable comments about our hotel. We will continue to work hard to live up to your favorable comments. Thank you again for your affirmation of the hotel. We look forward to visiting again and wish you a pleasant journey!
AK888888
Pleasant Time Double Bed Room
Date of stay: Oct 2024
Couple
32 reviews
10/10
Outstanding
Posted on Dec 1, 2024
The location is incredibly convenient, right next to the Hong Kong-Zhuhai-Macau Bridge. There's a large shopping mall nearby with underground parking; it costs $60 per day for a full day's rental. I would rent here again next time. I absolutely love this place.
Original TextTranslated by Google
Response from Property: Dear Guest, Greetings! Thank you so much for your patronage and appreciation of our hotel! Our journey forward never stops. For your trust and recognition, we will persevere even more. Zhuhai Sweettown will always stand here, awaiting your arrival! See you there! Wishing you: May you always be happy! ^_^