Sheraton Zhongshan Hotel

The environment and service were impeccable, and while the equipment felt a bit old, the hardware facilities were still good. My only minor gripes were the lack of tissues – I only found one box in the entire room, in the bathroom – and no tea bags or similar amenities. The drinks were included in my room rate, which was a nice bonus. On the upside, there were no strange odors or smoke, which I appreciated. The buffet, however, had very limited options. The swimming pool was definitely a highlight though!

The service was absolutely fantastic! Abby, one of the staff members, was incredibly kind and attentive. She proactively checked in on our stay and even prepared a surprise gift for our child, which made our experience truly wonderful. Highly recommended!

Okay, the room was spotless and very comfortable. Jacky Quan, the concierge, was super enthusiastic, proactively helped with my heavy bags, and recommended some great local eateries. Chelsea Xu at the front desk was thoughtful, reminding me about breakfast times, and she was efficient and friendly. Highly recommend!

Lynn and Ann were wonderfully warm, professional, and efficient during check-in. Abby was incredibly kind and friendly at check-out, making it a very pleasant experience. Also, the congee at breakfast was excellent.

The hotel's location is a big plus – it's very close to the pedestrian street, making it super convenient for getting around and shopping. The room facilities are a bit dated, showing their age. However, the view from the window is quite nice. With the weather being so hot these past few days, staying in the room with the air conditioning on and enjoying the beautiful view outside was actually a pleasant experience. Refills for the meals weren't always prompt, but all the staff I interacted with were very friendly, which was great. I especially want to thank Lynn. She was incredibly friendly, enthusiastic, and genuinely sincere. Whenever we brought up an issue, she would apologize sincerely and offer solutions, going above and beyond to help, which made us feel really valued. We've already checked out, but I still wanted to say thank you to her and I hope to see her again on my next visit to Sheraton.

I was still on my way when Lynn Cheng, the hotel's front office manager, called to welcome me and kindly upgraded my room. My stay at the hotel has been fantastic. The upgraded room has an amazing view (and came with complimentary fruit and snacks). The location is also very convenient. The breakfast the next day was also excellent and offered a wide variety. I really enjoyed my trip to Zhongshan, and I truly appreciate Lynn's warm and thoughtful service. I'll definitely choose Sheraton again for my next visit to Zhongshan.

The hotel room was spacious, and the breakfast had a great variety, especially the pan-fried buns and congee, which were delicious. Ann Wang Nan at the front desk was very polite and courteous; she helped us store our luggage and gave us a lot of assistance. Concierge Xie Tingnan saw we had a lot of luggage and proactively helped us load it into our ride-hailing car. If you're coming to Zhongshan, the Sheraton is a really great choice! 👍

The stay here was excellent! Ann and Abby, the staff members, were incredibly helpful and provided wonderful service.