Zhongshan Hot Spring Resort
Latest booking 21 hrs ago
This is not a 5 star hotel Reception: I checked in at 3 o'clock and was given a room that was still being cleaned. I went to ask the front desk, and the female colleague actually said that she didn't know anything about it, and she didn't look at the customers when she spoke. She answered me on the computer. This is a 5-star service. ? Shop facilities: 1) There are no small hand towels, only large and medium towels are provided 2) There are no paper slippers, so the floor is very sandy, because only hot spring shoes are provided 3) The scary thing is that there are snacks and cups under the cabinet... and they are also hidden in the corner of the cabinet. 4) The indoor hot spring tank cannot store water, and the water keeps flowing away. Hot spring front desk service: I indicated that there were 2 elderly people to take care of, and I hoped that the 3 lockers could be in the same range. The smart lady deliberately gave me 3 different ranges of cards: 20..,21..,22..😭 Fortunately, there was a waiter in green clothes in the locker room who immediately asked me to go to the front desk and change to a room where everyone could be in the same section so that I could take care of two 80-year-old men. When I checked out, I told the front desk that the male colleague had a very nice and positive attitude. The assistant manager came immediately afterwards, but all the explanations were just excuses and the overall service needed to be greatly improved and trained. Although I am very disappointed, I still hope that this old shop can successfully reform and never go back.
Outstanding
3745 Reviews