Aiwandexianjing
May 17, 2023
The front desk staff of the hotel had a blunt attitude towards service and reception, refusing in every possible way the guests who came to the store to look at the room reserved online, which took nearly half an hour of time for the guests. He strongly refused to check in for legitimate reasons, unilaterally canceled the online room reservation, and drove the guests out of the store, saying that the store said they would not accept them.
The behavior of the store manager and front desk receptionist of Boyueyilin Hotel (Zhenjiang High-speed Railway South Station) seriously hurt the feelings of the hotel guests, affected both physically and mentally, and seriously damaged the image of the hotel. I hope that the store will take it as a warning and change it as soon as it knows it. Actively apologize to the relevant guests. The guest will retain the attention of the hotel for rectification.
Original TextTranslation provided by Google