Facilities: A bit old.
Hygiene: I can only say it was barely satisfactory; the detailed cleanliness was awful, very shoddy. There was hair on the wallpaper? Several strands of hair! Ashtrays on the chairs, greasy black fingerprints on the electric kettle... so many things. Just look at the pictures. If you're a germaphobe, I suggest you don't choose this place. Even a mild germaphobe like me couldn't stand the hygiene. You can judge for yourselves...
Environment: The hotel's location is decent, but the overall environment inside is average.
Service: Speaking of the service, my blood pressure is rising! I originally chose this hotel because of its revolving breakfast restaurant. When I booked two or three days in advance, I used points to upgrade my room type. On the day of check-in, I rushed to the hotel immediately after getting off the high-speed train, arriving around 11 PM. When I checked in at the front desk, I confirmed that my room had been upgraded, and it included one breakfast. OK, I had no other requests, just waiting to see if I could wake up the next day (breakfast closes at 9:30 AM, according to what I saw) and if my hospital check-up required fasting before deciding whether to add another breakfast. Then came the climax. My partner and I finished checking in and went upstairs. The moment we opened the door to the room, a damp and musty smell hit us! Given that one of us has rhinitis and the other has asthma, I didn't touch anything in the room (afraid of affecting the hotel's resale or increasing the workload for staff). I used the room phone to contact the front desk, explaining that the room had a strong odor and requesting a room change. The front desk readily agreed and asked us to wait on the 20th floor for a housekeeper to show us other rooms. Up to this point, I thought everything was normal. We waited for a while for the elevator, then went up to the 20th floor and waited at the elevator bank for about ten minutes. In between, my partner called the front desk from the stairwell phone, and they kept saying someone would be there soon... Fine, I was tired and uncomfortable, so I held on and waited a bit longer. I watched several elevators go up and down multiple times, and still no one came to help us! My temper finally flared, and I called the front desk again. At this point, the housekeeper finally arrived and showed us a new room. The new room looked like another upgrade; it had no smell, and we thought it was OK. Although the hygiene wasn't great, there were still ashtrays on the chairs, greasy spots on the kettle, and so on... but the housekeeper kept apologizing, saying it wasn't cleaned properly... OK, I didn't say anything more, I just asked if we didn't have to go down to exchange the room card, and if they could just send it up with a robot. The housekeeper also told the front desk in front of us using the room phone, and then told us to just wait. We waited and waited, until we rested for a while and were about to go down for dinner, and it still hadn't been delivered... We went down to check, and the robot wasn't there, and there were three people at the front desk (two girls and one boy). No one thought to deliver it manually or call the room to tell me it would be delivered later... After getting the new room card, I also told the girl that there were hygiene issues in the room. What surprised me most was that when problems occurred at your hotel, all they could say was "I'm sorry, I'm sorry"... It seemed like they couldn't say anything else besides those four words? The other two front desk staff members sat there unfazed. I noticed the boy seemed like he might be a manager, but he didn't even glance over! I really didn't want to hear "I'm sorry" anymore, so I just went out to eat! Here's the key part: when I turned to leave, I caught a glimpse of the girl rolling her eyes at me. If I hadn't forgotten my asthma medication and worried about getting too agitated, I would have definitely confronted her! The more I thought about it, the angrier I got. After returning, I reported the situation to Ctrip staff, and it was really troublesome for them. They acted as a mediator, apologizing and comforting me on behalf of the hotel late into the night and early morning... Then, the next morning, I went upstairs for breakfast. The staff member who checked breakfast tickets was the only person from check-in to check-out who made me feel like I was a paying customer. Everyone else made me feel like I was taking advantage of them by staying here, as if my one-night stay was a handout from your hotel, incredibly arrogant! I said I wanted to buy a breakfast, and this lady looked at me and said the front desk had provided one (Ctrip said last night that the hotel was only willing to offer one breakfast, which I declined, as I don't care about 35 yuan for breakfast). The breakfast was very average, with not many choices. The guy at the live cooking station might have been in a bad mood too. I didn't see any signs on the table, and I habitually looked up for hanging signs (other hotels I've stayed at hang them above). So I asked what they had. The guy glanced at me and impatiently said "noodles." I asked if there was anything else, and he impatiently said "wontons and rice noodles"... Great, another morning of feeling depressed and annoyed, with no appetite. I ate a little and checked out. During this time, Ctrip staff called again. I could feel their helplessness over the phone. They explicitly stated that your hotel was unwilling to apologize, saying they had consulted with management or something, and were unwilling to do anything in any form. Ctrip staff suggested the hotel offer a discount on the room rate, but your hotel expressed unwillingness. All I wanted was an apology, but instead, it was just a joke! Not a single person from your hotel came to apologize until I checked out! Before I came, I had planned to stay here if it was OK, so I wouldn't have to switch hotels, mainly to avoid the hassle... But this experience is truly indescribable, I left feeling furious! 0.5 points isn't the lowest I wanted to give, it's what Ctrip gave! You should thank Ctrip, for apologizing and trying to remedy the situation on your behalf late at night and the next morning. But your hotel, from top to bottom, did not offer any apologies or remedial actions! I stayed at other hotels these past two days, even an esports hotel. I'm not saying their facilities are newer than yours, but if there was a minor hygiene issue and I reported it to the front desk, they immediately apologized and offered to change the room. I said it wasn't necessary, and they immediately arranged for an auntie to clean it again. When we came back, the first thing the front desk did was apologize to us and give us two small Cokes. Are these things expensive? The cost is probably less than 3 yuan combined? We just felt their attitude was genuine and very sincere, so I gave them a 5-star review when I checked out! As for your hotel, forget it. I think 0.5 points is too much! If the general manager or owner of your hotel sees this review, I hope you're satisfied. Even as I'm writing this, I feel so angry that my asthma is acting up!
Yogurts: Didn't see them, and then a series of events happened, so I didn't remember.
Extremely poor experience! I won't tell everyone to avoid this place, but the above is a true account! If the owner of your hotel doesn't believe it, you can review the surveillance footage or contact Ctrip to inquire; they have the entire conversation recorded.
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