Sofitel Zhengzhou International Hotel

Amenities: Although a bit dated, the facilities are well-maintained. Cleanliness: Impeccable, everything was spotless, and the room's carpet was also cleaned quite well. Environment: Good environment, several hotels share a compound, with a lawn behind. The lobby is also grand and opulent. Service: Service was decent, but it would be even better if they provided disposable toilet seat covers and bathtub liners.

French charm, French hospitality! The staff were incredibly patient and responded to all our requests immediately. For example, when our food delivery robot couldn't come upstairs, a staff member personally brought it up to our room. Their service was truly excellent.

The service was great, very enthusiastic. The room was a bit small, and the bathroom was tiny. However, the location is excellent. Overall, it's not bad, but the value for money isn't great. I'd say I'm generally satisfied. Keep up the good work!

Years ago, I learned how to swim here, so when I needed a last-minute stay, this was my top choice. The bedding is excellent, and the hotel facilities are fantastic and still feel brand new. The lobby design is beautiful. I'll definitely be back!

Extremely bad check-in experience: Objective: 1. Regarding the front desk: (1) The windows were covered with plastic wrap, preventing ventilation and blocking the view. The front desk never mentioned the lack of windows throughout the entire check-in process. Although they upgraded me to a deluxe room, the windowless experience was terrible. (2) After discovering the room had no windows upon checking in, I called the front desk to ask if there were any rooms with windows. The front desk said no. However, a colleague who booked the exact same room type as me, and arrived an hour later, was given a room with an uncovered window. 2. Regarding the bedroom: (1) Mold in the bathroom: As shown in the picture, the bathroom had a strong musty smell, low ceilings, mold on the ceiling, white scale all over the faucet connections, and suspected moss on the floor. (2) Faulty switch: As shown in the video: The master switch by the bed in the bedroom could only turn things off, not on. In the morning, I had to use my phone flashlight to find the individual switches to get ready. (Apparently, I can't upload videos). 3. Regarding the gym: (1) Limited and old equipment: There were only three treadmills. One had a non-adjustable incline, and another had a problematic belt. (2) Poor ventilation: There's a mini swimming pool outside, and the gym is inside the pool area. It was hot, humid, and stuffy due to lack of ventilation. 4. Regarding breakfast: There were too few staff members. When I went for breakfast at 9 AM, the jianbing (savory crepe) station was unattended. This should be a normal breakfast time. Even after mentioning I was in a hurry, I still had to wait more than ten minutes for a chef to come and make jianbing. Subjective: 1. The pillows provided no support and were uncomfortable. I'm giving two service points to the server who helped chase down the jianbing chef and the front desk lady who helped me get water.

The hotel is right next to Zhongzhou Hotel. My room was upgraded, so it was quite spacious, but I was told not to open the windows during the day due to exterior wall maintenance. This meant the natural light was very poor, and the view outside wasn't anything special. There's a park nearby, so the general environment is decent. Breakfast offered a good variety. The service attitude was excellent, from the reception in the lobby to the restaurant staff, everyone was warm and thoughtful. The only downside was that room service was a bit slow; it took a long time for items to be delivered after calling.

The room felt like an old-school five-star, with very high-quality furnishings. The hotel breakfast was typical Sofitel standard, and the 'Hulatang' (spicy soup) inside was quite good. The facilities are a bit dated, which is understandable, and the air conditioning wasn't very effective at first, but the issue was resolved after speaking with the hotel manager. Overall, I'm still satisfied; the service and quality made up for the hotel's age.

This French-style hotel is absolutely beautiful, exuding French charm everywhere you look. The lobby is also stunning. I especially loved the breakfast here; it was excellent. The room was comfortable too.

This hotel is absolutely fantastic! Every time I visit Zhengzhou, I stay here. It's full of French charm, and the French dome is truly spectacular. The breakfast is abundant, and the rooms are spacious, clean, and tidy. Highly recommend!