InterContinental Hotels ZHENGZHOU by IHG

When I checked in, there was only one staff member at the front desk. For a hotel of this caliber, having to queue up for check-in was quite something. The gentleman in front of me even joked, 'Are you telling me I have to wait until tomorrow noon for my room?' The people behind me and I almost burst out laughing. I asked the front desk if she was the only one working, and she gave an answer that's a well-known joke among Chinese people: 'The other one went to the restroom!' The front desk staff had a 'capitalist' demeanor and a poor attitude, probably because she was the only one working and felt unbalanced. Breakfast management was also very strict; if a child ate beyond their 'standard,' they'd charge extra. For such a good hotel, the service in all aspects falls short. I want to tell them, this is China, this is the capital of Henan, Central China, a place known for its strong human touch for 5000 years. Yet, you only know the capitalist way, that attitude, so impersonal, and your service lacks warmth. Even Chinese law enforcement is known for its warmth, but this hotel has no warmth at all. Of all the InterContinental hotels I've stayed at, this is the coldest, without a doubt! Among all four to five-star hotels, this is the only one I've given such a bad review. I don't blame the front desk, after all, she was the only one on duty. I don't blame them for lacking warmth, because 'capital' can't learn Chinese 'human touch.' I'll just use this as a reminder to myself: unless absolutely necessary, I will never stay at a hotel like this again! The pictures are of the hotel breakfast; please take a good look. Maybe I went too late, and all the food was gone. There really wasn't much to choose from anyway, so I didn't know what to pick. That's it! Service: Beyond words!

The location is fantastic, right in the city center, making it super convenient to get around. There's a direct connection to a shopping mall, so you have tons of options for shopping and dining. The service was exceptional; the hotel even called me a day in advance to ask about my preferences. It truly lives up to its reputation as Zhengzhou's top-ranked hotel.

The room was great, clean and tidy, and having a mall right downstairs was super convenient. We also found a lot of delicious food. Parking was easy too. The service was warm and attentive, and the environment was quiet and comfortable.

The location is great, very close to Erqi Plaza, within walking distance. The service was quite good.

Overall, it was decent. It's located next to the City of David. The reception is on the 7th floor. The first room I was given had a constant noise. After calling the front desk, they sent someone to fix the issue and then moved me to a different room. Breakfast: There was a good variety of food, but I didn't really eat much of it. The pan-fried dumplings were really good, but also incredibly hard; I only ate one. Breakfast only had drinks, 5 types of fruit, pastries, bread, meat, and Hulatang (spicy soup). While it looked like a lot, when it came to eating, it was just okay. It felt like a lot of it was pre-made rather than freshly prepared.

This hotel is located in Zhengzhou's old town, with convenient access to shopping and dining, and is very close to Zhengzhou Railway Station. I purchased a package that included a complimentary double seafood buffet dinner, which offered excellent value for money and high-quality food. Thumbs up! The hotel's service and hygiene were also quite good. Staff proactively helped with luggage and greeted us upon entry and exit. We also received a free room upgrade, and the welcome fruit was very generous! If I had one suggestion, it would be to improve the quality of the toothbrushes and combs. For double rooms, it would be best to have toothbrushes in two different colors. Overall, I was very satisfied with my three-day stay and will choose this hotel again next time. 😊

Great location! Right next to David City and within walking distance to Phase II Plaza and Dehua Pedestrian Street!

The hotel's location is excellent, very close to Erqi Tower, making it super convenient for shopping and dining. The front desk staff were very friendly and provided great service.

Excellent location with convenient transportation. The rooms are comfortable and elegant, with new and complete facilities. The service is attentive and efficient, and the breakfast is rich and delicious. The overall quality is top-notch, making it a premium choice among high-end hotels in Zhengzhou. Highly recommended.