Molin Fengshang Hotel (Zhangjiajie Tianmen Mountain)

Molin Fengshang Hotel (Zhangjiajie Tianmen Mountain) Reviews

Molin Fengshang Hotel (Zhangjiajie Tianmen Mountain)

14-16F, Huatiancheng Bojin Apartment, Yongding District, Zhangjiajie, Hunan, ChinaView Hotel Details
Molin Fengshang Hotel (Zhangjiajie Tianmen Mountain)
Molin Fengshang Hotel (Zhangjiajie Tianmen Mountain)Molin Fengshang Hotel (Zhangjiajie Tianmen Mountain)Molin Fengshang Hotel (Zhangjiajie Tianmen Mountain)
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Molin Fengshang Hotel (Zhangjiajie Tianmen Mountain) Guest Reviews

4.6/5
Very Good
1383 reviews
Verified reviews
Location4.6
Amenities4.5
Service4.6
Cleanliness4.6
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All reviews(1383)
Positive reviews(1340)
Reviews with photos/video(304)
Convenient location(327)
Large rooms(181)
Many dining options(125)
Loved the view(103)
Friendly front desk staff(72)
Close to scenic area(60)
Lift was OK(30)
Has French windows(11)
Negative reviews(43)
Naphat Oi
Business 2-bed Room
Stayed in Sep 2024
Family
20 reviews
2.0/5
Posted on Oct 4, 2024
The location was great right at the cable car station, but the service really poor. I booked 3 rooms for my family with 8 peoples and assigned as 2 rooms with 3 people but room was nit ready when we checked it at 3 pm plus room was gor 2 people only. And i wanted to buy a breakfast for all of us but hey refused as just hanged it up on website to make more bookings only. This is very bad place except location nothing good and really bad attitude of the service.
6/10
Response from Property: Try not to choose holidays when going out
Guest User
Queen Room
Stayed in Sep 2024
Travel with friends
1 reviews
4.7/5
Amazing
Posted on Sep 24, 2024
Mountain View from the hotel is astonishing. Travel alone or with friends you can book this hotel as it has bigger rooms which are clean. Location is appropriate as it is just 200-300 meters from the cableway station in the city. It’s one of the best hotels with good location.
Response from Property: I would like to give a big thumbs up to guests like you. Next time, please use this comment to ask the hotel service manager for your thumbs up. Thank you very much for your support. I wish you a happy trip to Zhangjiajie, and most importantly, all your wishes come true!
ZHE TZUEN
Queen Room
Stayed in Mar 2024
Family
8 reviews
4.2/5
Very Good
Posted on Mar 22, 2024
Amazing location, amazing reception, amazing room But cleanliness is abit lacking and unfortunately our toilet was clogged. Overall it’s not a bad hotel.
Response from Property: Clean and hygienic, great location! It is a 3-minute walk from the entrance of Tianmen Mountain Scenic Area (tickets are available at the ticket station every day, so don’t ask for discounts!). Each floor of the hotel has a "Travel Service Guide", free loan service, free luggage storage, free parking... Xiao Mo welcomes you your visit again
EnQing Xavier
Tianmen Mountain View Theme Double Bed Room
Stayed in Mar 2024
Couples
5 reviews
4.2/5
Very Good
Posted on Mar 23, 2024
The room is very conveniently located just beside the cable car station. Clean and affordable
6/10
Response from Property: Thank you for your recognition! The hotel is hygienic, reliable, and cost-effective. It is a 3-minute walk from the entrance of Tianmen Mountain Scenic Area (tickets are available at the ticket station every day, so don’t ask for discounts!). It is a national chain, with guaranteed health and service, and a "Tourism Service Guideline" is set up on each floor. , free loan service, free luggage storage, free parking... Xiao Mo welcomes you to come again!
Guest User
Business 2-bed Room
Stayed in Sep 2024
Travel with friends
2 reviews
4.7/5
Amazing
Posted on Sep 8, 2024
Location is very conveniently located near to the Tianmen Cable Car station (within walking distance). Room 2 bedded is comfortable with enough space for our bags. There are restaurants around the area and easily accessible.
Guest User
Deluxe Room - Mountain-View (Double bed)
Stayed in May 2024
Couples
5 reviews
5.0/5
Outstanding
Posted on May 25, 2024
Very centric location, a short walk from the cable car station. There are several convenience stores downstairs and staff at the hotel are very nice. They brought water and toiletries to our room every day. The elevators and hallways are outdated and smell like cigarette smoke, but the room itself was very modern, clean and non-smoking.
Response from Property: Thank you very much for sharing! The hotel is at the entrance of Tianmen Mountain View Area, the room landscape effect is good! The surrounding transportation, dining, shopping is also convenient! Welcome friends again!
Anonymous User
Queen Room
Stayed in Nov 2023
Couples
12 reviews
5.0/5
Outstanding
Posted on Nov 20, 2023
Excellent view of Tianmen mountain. Clean room. Helpful reception. Food nearby, including local delights, especially a bun store not visible on Apple map.
Response from Property: Thank you for your kind comments! The hotel is 2 minutes walk from the scenic spot, the room is clean, the space is large, and the viewing effect is good! You and your friends are welcome to come often!
Guest User
Business 2-bed Room
Stayed in May 2024
Travel with friends
3 reviews
4.5/5
Great
Posted on May 16, 2024
Clean pleasant hotel with a good location for travelling to Wulingyuan (close to buses) and the nearby mountain (next to cable car station).
Response from Property: The environment is good, the scenery of Tianmen Mountain can be seen from the bed! The twin room has two 1.5-meter beds and can accommodate 4 people. It is equivalent to 2 rooms in other hotels, so it is super economical. It is 31 meters away from the Tianmen Mountain Scenic Area Ticket Station, the nearest hotel (no one), and nearby Transportation and dining are the most convenient (nothing else), so when you come to Zhangjiajie, it is right (and only right!) to stay here. Don't believe the discount tickets outside! !
Martín
Business 2-bed Room
Stayed in Nov 2023
Couples
5 reviews
4.0/5
Very Good
Posted on Nov 4, 2023
Great location, in front of the cableway station to Tianmen Mountain. The rooms were nice and clean. The hotel is not the only business in the building. So you'll find restaurants and travel agencies in the "lobby". But finding the front desk of the hotel was easy and the check in process went smoothly. The only confusing thing was that the English name of the hotel in the trip app didn't match the name on the front desk.
Response from Property: Thank you for your review of the clean and comfortable hotel room! The location is just 30 meters from the entrance of the scenic spot, very convenient! The hotel name signboard will be in English, and you are welcome to stay again! Thank you for your comments on the cleanliness and comfort of the hotel rooms! The location is 30 meters from the entrance of the scenic spot, very convenient! Hotel name sign will be in English, welcome to stay again!
Duangta Jill
Business 2-bed Room
Stayed in Oct 2023
Couples
3 reviews
5.0/5
Outstanding
Posted on Oct 21, 2023
Very close to cable car station only 3-5 mins walk The room is big and clean. Surrounding have many restaurants and mini marts
Response from Property: Dear guest, thank you for your recognition of the hotel location and surrounding supporting services. The room area is large, clean and tidy, and the service is warm. It is a good place for you to travel in Zhangjiajie.
mabellovelace
Tianmen Mountain View Theme Double Bed Room
Stayed in Oct 2023
Couples
3 reviews
5.0/5
Outstanding
Posted on Oct 23, 2023
The entrance of the Tianmen Park is just in front of the hotel. It's just a short walking distance to buy the tickets. We are pleased with the hotel because it's not just near the park entrance to the cable but is also clean and spacious.
Response from Property: Thank you for your kind comments! The hotel is 2 minutes walk from the scenic spot, the room is clean, the space is large, and the viewing effect is good! You and your friends are welcome to come often!
Hoo San
Queen Room
Stayed in Apr 2024
Couples
5 reviews
3.2/5
Posted on Apr 21, 2024
What was good about Molin Fengshang Hotel were its locations (next to ticketing office for TianMen Shan attractions, quite a number of eateries, the room was very clean & spacious. What need improvement are (1)The building is shared by many others hotels (each occupying different floors). Only two of three lifts operating and the 2x lift unable to cope with the demands. Which means long wait for everyone using the lift. (2)The entrance to the hotel is shared by a tour agency, thus unable to distinguish hotel customers & tour patrons. Place look messy. Unable to feel the atmosphere of a hotel (not much encounter with the reception staff which is unlike other hotel establishment). Hotel staff did not engage in small talk to assist newly arrived tourist with local attractions, eateries and matters regarding check-in/check-out. (3)Didi vehicle only allowed to stopped at road side about 10-15 meters from hotel building and not allowed to enter the car park compound/car parks (not in front of the hotel building). This make unloading of luggage's cumbersome, pushing trolly bags on car park. On my checkout days, i have to stand at the road side (& it was raining that morning) to wait for the Didi vehicle. They unable to enter hotel compound and also not so sure where is Molin Fengshang Hotel.
Response from Property: 3 minutes walk from the entrance of Tianmenshan Scenic Spot (Tickets are available at 7:00 am every day!!) Each floor of the hotel is set up with a "Travel service guide card", and you can sleep in the bed to see the scenery. Free loan service, free luggage storage, free parking...
Yik Hua Low
Business 2-bed Room
Stayed in Apr 2024
Travel with friends
5 reviews
5.0/5
Outstanding
Posted on Apr 14, 2024
Very convenient place just 5 mins walk to the tianmenshan cable car. Nearby got many nice restaurants . Room is spacious and has dryer machine outside the rooms which can be used paying small fee. Rmb5 for 30mins operated using WeChat.
Response from Property: Convenient and good! The hotel is a 3-minute walk from the entrance of Tianmen Mountain Scenic Area (tickets are available at the ticket station at 7:00 every morning!!!). Each floor of the hotel has a "Tourism Service Guide", so you can sleep in bed and watch the scenery. Free loan service, free luggage storage, free parking...
Charun
Business 2-bed Room
Stayed in Apr 2024
Family
3 reviews
4.2/5
Very Good
Posted on Apr 14, 2024
The hotel very near to the Tianmen cable car ticket. Around the hotel have many restaurant.
prithviraj
Queen Room
Stayed in Mar 2024
Solo travellers
3 reviews
4.2/5
Very Good
Posted on Mar 17, 2024
A pleasant surprise waits for a solo traveller at the hotel desk. To start with, my flight reached late and it was almost midnight when i checked in. To my amazement, there were a few eateries still open at that hour. I checked in and while having dinner at the next door restaurant lost my door card but the hotel did not charge me a bit for that. I got a room on the 15th floor and found Morninginn written on the doors. Not sure of they combine with other hotel rooms. The rooms are big and basic but the house keeping does a good job with crisp clean white sheets and towels changed everyday if requested. The cable car station being behind the hotel (a 2 minute walk) is the biggest advantage if you plan to visit Tianmen mountains. Rooms have large windows and the WIFI is excellent. There is also a travel service available below which could take care of your plans to visit the famous tourist spots in Zhangjiajei. Now for some areas where the service could be improved. There are no wardrobes but just a coat hangar for clothes which might be an issue for families. Secondly, the room had no supply of tea/coffee sachets despite a hot water kettle being available. The bathroom kit could also improve with additional lotions for winter and a handsoap for regular use. The lights in the bathroom are also dim. These little additions could make this hotel a delight amongst travellers.