This hotel is in 2 separate buildings so there are 2 landladies, sisters, who are both very welcoming, nice and helpful. There is no elevator, but they bring my luggages to the 4th floor, and when I left they also took them from the 4th floor. There are plenty of bottled water downstairs, you can take water anytime. They change towels and take trash everyday. They help you organize your staying, the order or the programs, they help you buy cheaper tickets for almost any programs in the city before you arrive to the hotel. When I got ill, one of them took me to the hospital by an electric mini motorbike, stayed with me in the hospital and helped me with the doctor. They asked me on Wechat everyday if I feel better. I couldn't go for some programs because of my illness, so they helped me get back a refund for the programs. They don't speak English but they have translator program on their phone so you can discuss anything with them. One of them has a son, he speaks a little English. On the first day when I was hungry and don't know the place, one of them took me to a restaurant by her electric mini motorbike. Even on my last day after checking out they still helped me a lot. So next time I am in Zhangjiajie, I will stay at their hotel again. I highly recommend them!!