No. 1, Country Garden, Banping Village, Shati Township, Yongding District, Zhangjiajie, Hunan 427000, ChinaSee Hotel Details
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1 night
Reviews from Real Guests
9.4/10
Outstanding
2304 reviews
Instead of simply averaging scores, we prioritise verified reviews and recent guuest stays, ensuring our ratings reflect the most reliable, genuine and up-to-date experiences.
Verified reviews
Location9.4
Amenities9.2
Service9.4
Cleanliness9.3
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All reviews(2304)
Positive reviews(2262)
Reviews with photos/video(526)
Delicious breakfast(332)
Loved the view(203)
Offers pick-up/drop-offs(161)
(75)
Clean pool(73)
Great swimming pool(73)
Luxurious(45)
Negative reviews(42)
Ins1ne
Deluxe Room (2 Beds) (Terrace)
Date of stay: Jun 2026
Family
4 reviews
10/10
Outstanding
Posted on Jul 10, 2026
We have little time to spent here, but it was wonderful journey for our family. Wendy from hotel service stayed in touch with us, helped to book tickets to great night show and park. I wish we had enough time to look all beautiful places, but we will keep them for next time. In hotel we had great service and big room.
Response from Property: 謝您的分享!開心這次短暫的入住給全家留下了不錯的回憶,也會把您對温迪的誇讚轉達給她。後續我們會繼續保持優質服務,期待你們下一趟旅程來到這裏,盡興遊覽各處風光。
Guest User
Deluxe Room (Double Bed) (Terrace)
Date of stay: Jun 2026
Business traveller
4 reviews
10/10
Outstanding
Posted on Jul 4, 2026
A quiet resort, truly five-star standard. The view was absolutely stunning, especially since it was raining that day. Watching the misty mountains from the balcony was just wonderful.
Original TextTranslated by Google
Response from Property: Thank you for your positive review! We are delighted that you appreciated our tranquil resort environment, five-star amenities, and stunning mountain scenery. The view from the terrace on a rainy day, with its mist-shrouded mountains, is a unique and ethereal sight in Zhangjiajie, allowing you to fully immerse yourself in the mountain atmosphere. We are very pleased that you enjoyed this experience. We will continue to maintain our environmental and service quality, and we look forward to welcoming you back to experience the mountain scenery in different weather conditions.
Guest User
Superior 2-bed Room
Date of stay: Jun 2026
Family
1 reviews
10/10
Outstanding
Posted on Jul 3, 2026
We had an amazing stay at Country Garden Phoenix, and we want to highlight the exceptional professionalism and help we received from Wendy and Fu, who went above and beyond to accommodate us and make sure everything was taken care of.
This is by far the best hotel we stayed at so far, and we will recommend it.
Response from Property: 尊敬的賓客,您好!讀完您的點評,我們內心久久不能平靜——“迄今為止住過的最好的酒店”,這是對我們至高無上的褒獎;“強烈推薦”,更是對我們最大的信任。特別感謝您對Wendy和Fu的認可。卓越的專業精神、熱情周到的服務、盡心盡力安排妥當,您用最精準的語言概括了他們的服務哲學。我們會第一時間把您的表揚轉達給兩位,他們一定會備受鼓舞!能被您定義為“最好”,是我們全體團隊的共同榮耀。期待未來某一天,您再次踏上張家界的土地,我們依舊是您“最好的選擇”。祝您生活愉快,旅途順遂!
Guest User
Superior 2-bed Room
Date of stay: May 2026
Family
2 reviews
10/10
Outstanding
Posted on Jul 10, 2026
The pool was open during the summer holidays. It wasn't crowded and the water was clean. The air conditioning in the room worked really well, and it was nice and clean.
Original TextTranslated by Google
Response from Property: 感謝您細緻的好評!很高興暑期開放的泳池契合您的體驗,客流適中、潔凈的水質能夠讓您暢快戲水。同時欣喜於客房充足的冷氣、整潔的衞生給到您舒適的居住感受。後續我們會持續做好泳池日常水質管護以及客房保潔、空調運維相關工作,期待您假期再度前來入住!
Guest User
Forest Room - With View (Double Bed) (Balcony)
Date of stay: May 2026
Business traveller
8 reviews
10/10
Outstanding
Posted on Jun 28, 2026
Satisfied! Mostly thanks to the beautiful manager at the front desk whose service was incredibly warm and welcoming. The breakfast was also good. Plus, you can relax and enjoy the sounds of nature in your free time.
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you for your stay and five-star review. We are delighted that the warm service from the front desk manager and the hotel breakfast provided you with a satisfying experience. We are even more pleased that you noticed the "sounds of nature"—the mountain breeze, the birdsong in the forest, and the gentle murmur of the stream; these subtle beauties are the very essence of a vacation. We look forward to providing you with an even more comfortable stay in the future. Have a pleasant journey!
Dr. Victor
Family Suite
Date of stay: May 2026
Family
18 reviews
10/10
Outstanding
Posted on Jun 26, 2026
Came to the beautiful Zhangjiajie with my family and met the warm and hospitable Wendy, who speaks English. Our whole family had a wonderful time, and we'll definitely come back again if we get the chance!
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!感謝您帶着家人來到美麗的張家界,也感謝您對Wendy的暖心表揚!一家人的笑容,就是我們最想守護的東西。Wendy的熱情好客和英語溝通能力,能讓遠道而來的您感到"賓至如歸",這正是我們最驕傲的地方。您説"下次有機會還會再來",這是我們聽過最動聽的承諾。張家界的山水不變,Wendy的微笑也在,我們等您和家人再次回家!祝您闔家幸福!
Guest User
Superior 2-bed Room
Date of stay: May 2026
Travelling with friends
2 reviews
10/10
Outstanding
Posted on Jun 21, 2026
I highly recommend this hotel! The room was exceptionally clean, with every detail taken care of, and the decor was simple yet comfortable. The staff were attentive and helpful, patiently answering any questions we had. The bed was very comfortable, and the soundproofing was far superior to other hotels in the same price range. Plus, the location is incredibly convenient for dining, entertainment, and attractions. Overall, it offers excellent value for money. This will be my first choice for future trips, and I've already recommended it to my friends.
Original TextTranslated by Google
Response from Property: Thank you so much for your strong recommendation and your thoughtful review! We are delighted that you appreciated the meticulous cleanliness of the room, its simple yet comfortable decor, the soft and comfortable bedding, and the excellent soundproofing. Our staff consistently provided patient and attentive service. The surrounding area offers convenient access to amenities and attractions, and the excellent value for money earned your approval and willingness to share it with your friends. We are truly honored. We will continue to uphold our commitment to quality and look forward to your next visit!
Anonymous User
Superior 2-bed Room
Date of stay: May 2026
Family
7 reviews
10/10
Outstanding
Posted on Jun 25, 2026
Visited Zhangjiajie with my child after the Gaokao (college entrance exam) this summer. The hotel lobby and rooms were very spacious, and the restaurant was absolutely huge. Everything felt luxurious and grand. The service was also very professional. We had a great stay.
Original TextTranslated by Google
Response from Property: Thank you for choosing our hotel for your Zhangjiajie trip after your child's college entrance exams! We are delighted that our spacious lobby, roomy rooms, and large restaurant provided you with a luxurious and comfortable stay, and we are also very pleased that our professional and attentive service made your family's stay pleasant. We wish your child all the best for the future and look forward to your family's return for a future mountain vacation!
Guest User
Superior 2-bed Room
Date of stay: May 2026
Travelling with friends
1 reviews
10/10
Outstanding
Posted on Jun 4, 2026
The hotel staff provided excellent service. The breakfast offered a wide variety of choices, and the scenery was beautiful with fresh air. Waking up in the morning to see the majestic mountains was a treat. I'll definitely stay here again on my next visit and will recommend it to my friends.
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you for sharing your heartwarming journey with such kind words; reading them brings a sense of peace and comfort. Opening your window in the morning to a view of mountains, the air fresh and surrounded by peaks—this is the everyday scene that Zhangjiajie Country Garden Phoenix Hotel most wants to preserve for you. We are delighted that you were satisfied with the service, breakfast, and ambiance, and even happier to hear you say, "I'll stay here again next time and recommend it to my friends"—this is the greatest recognition for us. Please rest assured that we will continue to diligently protect this tranquility and comfort of the mountains, and we look forward to meeting you and your friends again to enjoy the mountains, feel the breeze, and have a delicious breakfast together! Wishing you a happy life and a joyful spirit!
Anonymous User
Superior 2-bed Room
Date of stay: May 2026
Travelling with friends
1 reviews
10/10
Outstanding
Posted on Jun 2, 2026
The hotel is great, and the scenery is beautiful. The restaurant offers à la carte dining, the staff are all very enthusiastic, and the dishes are fresh and abundant!
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you for your thoughtful review. We are delighted that you appreciated our beautiful mountain scenery, attentive dining service, and fresh, delicious dishes. Strict quality control of ingredients and flexible à la carte service are our daily commitments, and we have shared your praise with all our partners. We will continue to refine our dishes and service details, and we look forward to welcoming you back to dine with us again. We eagerly await your return!
Guest User
Superior 2-bed Room
Date of stay: Apr 2026
Travelling with friends
4 reviews
10/10
Outstanding
Posted on May 28, 2026
The hotel environment is really nice, with refreshing murals in the lobby. The service is very attentive, and the breakfast buffet offers a good variety of choices. Check-in and check-out at the front desk were very efficient, and the mountain view room is beautiful.
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you for your kind review! We are delighted that you appreciated our elegant lobby view, comfortable mountain view room, delicious breakfast, and efficient and attentive service. We will continue to uphold our commitment to quality and serve every guest with dedication. We look forward to welcoming you back to your next stay!
Guest User
Superior 2-bed Room
Date of stay: Apr 2026
Family
4 reviews
10/10
Outstanding
Posted on May 22, 2026
The rooms have large beds, perfect for a family of three or four. They can be pushed together, and the air quality is excellent with high negative ion levels, making it ideal for a vacation. Charging devices is also very convenient. The hotel's Chinese restaurant can prepare milder dishes that suit coastal visitors. There are also several other restaurants and BBQ places nearby with good food.
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you for your detailed review. The king-size bed is spacious and can be flexibly converted to accommodate multiple guests. The fresh air and abundant negative ions in the mountain forest make for a wonderful vacation experience. The room is equipped with charging facilities for everyday convenience. The Chinese restaurant offers customized light-flavored dishes to suit the dietary habits of coastal diners. There are many dining options nearby, including unique barbecue options. We will continue to optimize our services and look forward to your next visit.
Guest User
Superior 2-bed Room
Date of stay: Apr 2026
Travelling with friends
2 reviews
10/10
Outstanding
Posted on May 22, 2026
The room was quite spacious with a good view of the mountains. Breakfast offered a wide variety of options and tasted pretty good. Service was prompt, and I didn't have to wait long for a taxi.
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you for your positive feedback. The guest rooms were spacious and offered stunning mountain views. The breakfast was varied and delicious, and the service was efficient. Getting around by taxi was also very convenient. We will continue to strive to provide excellent service and look forward to your next stay.
ShawG
Superior 2-bed Room
Date of stay: Apr 2026
Business traveller
22 reviews
10/10
Outstanding
Posted on May 29, 2026
Wendy help us alot in managing the whole trip i love stay again here . Best hotel in this area
Response from Property: Dear Guest, Thank you so much for your thoughtful review and kind words! Reading that you called this "the best hotel in the area" is incredibly encouraging for our entire team! We especially wanted to remember your praise for Wendy; she will surely be very touched. Making your trip easy and smooth, and ensuring your comfort, is the essence of our service. Since you've chosen this place as your ideal accommodation, we will certainly live up to your expectations and continue to provide high-quality service. We look forward to seeing you again and wish you a happy life and all the best!
Guest User
Superior 2-bed Room
Date of stay: Apr 2026
Family
6 reviews
10/10
Outstanding
Posted on May 20, 2026
The hotel is beautiful. We were given a room facing the mountains, which had a great view and fresh air. After the rain cleared, we could see the misty mountains, making it perfect for a vacation. We had breakfast around 9 AM and there were hardly any people, so it didn't feel crowded at all. It's also not far from the East Gate, only about a 15-minute walk.
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you for your kind review. We are delighted to have arranged your preferred Mountain View Room, which offers a stunning and expansive view. The mountain air is fresh and invigorating, and after the rain, the mist shrouds the mountains, creating a truly enchanting and relaxing atmosphere. Breakfast is served in a quiet and comfortable setting, without any waiting time, which is very pleasant. The hotel is conveniently located near the east gate of the scenic area, making travel easy and hassle-free. We will continue to provide excellent service and look forward to welcoming you back to immerse yourself in the beauty of the mountains and enjoy a wonderful vacation!