Whiterock Beach Hotel and Waterpark

The hotel area is really amazing. Everything is very beautiful. The waterpark with all the slides and the inflatable waterpark in the ocean next to the beach were really a very nice experience. The hotel has many different pools, also including a wave pool. Hotel guests have free stand-up-paddeling and boat-paddling in the ocean, including life vest and all necessary things. The personnel at the beach was very friendly. Check out is strictly at 11, but the hotel allows to use the facilities on the day of check out till 6 pm. The service personnel was always very friendly and helpful. They have different restaurants, I had dinner in the restaurant at the beach. The restaurant is very nice, near the ocean, the food was delicious. They had live singers in the evening. The prices in the beach restaurant are high. I had a standard room. The room, I felt, was really poor: Old, dated, no furniture besides beds and TV. All except the beds was not very clean. A lot of dirt under the beds. I had a window, overlooking a dirty slum next to the hotel. At check in, I had to sign a paper, that it is not allowed to bring my own drinks to the hotel room and that there is a high fine, in case they catch you bringing your own soft drinks or any other beverages except water to the hotel room or to anywhere else inside the hotel area. I didn't find any restaurant or bar in walkable distance outside the hotel. But there is a seven eleven very near to the hotel. There was free breakfast included in my room rate. It was a la carte and delicious. The waitors and waitresses were very friendly and helpful. The breakfast, included in the rate is offered only until 9am. I had the impression, that there is a little bit of renovation and construction going on in the hotel area, but this didn't disturb me at all as all activities were available and no big noise.

service was good, location accessible when commuting. good food and serving

Overall experience was okay, can be better. The pools were very well maintained and clean, the beach was fantastic, they have multiple activities to provide to their guest and the hotel was amazing! The spacious room we booked an accommodate up to 8 people ! Our overnight stay was not crowded compared to to the holidays, not much people but the downturn we experience was the service we received was slow. We used one of their pools and requested for a beach towel, after waiting and following up for more than 30 mins, we gave up and walk to our hotel shivering. The life guard who helped us followed up of our request said that the housekeeping was slow and many excuses though there were not much people. Second one was on the Naya restaurant bar and grill, as we observed the restaurant was not full yet our orders took an hour before it was served….. Overall, the facilities was fantastic!

stayed there for one night and it was good

Cleaning is not good, there is a lot of duirty on air-condition

The facilities are old and under construction. Pricing doesn’t match the quality at all.