Hotels near Sacred Valley, Yucay

Simply the loveliest hotel in a fabulous location . Extensive grounds , a little oasis of calm . We spent two nights here & loved it . The view from our first floor room was like a painting ! Breakfast was buffet style ( plus pancakes / waffles on request ) evening meals were very good we had pizza one night in the little pizza restaurant in the grounds . We frequented the lovely tea/ coffee shop , would recommend their ‘Happy Tea ‘ Resident Alpacas wander around the ground & local folk sell their products . Staff are very accommodating & would have no hesitation in recommending

Тихое и комфортное место посреди гор, на территории пасутся альпаки, вид шикарный. Нас встретили гостеприимные хозяева Сильвия и Льюис, всегда готовы были помочь, несмотря на наши сложности с испанским языком. Вечером для гостей разожгли костер, а утром нас ждал прекрасный завтрак. Днем мы ходили вместе с Льюсом в трекинг и он нам показывал интересные места, много рассказывал про горы, Долину и историю инков. Номера, большие, чистые и новые! Очень комфортный отель, всем рекомендую, Вы получите огромное удовольствие! Привет большой Сильвии и Льюису. Нам все таки благоволила удача и мы попали после отъезда на Мачу Пикчу!

This is a peaceful hotel in Urubamba in the Sacred Valley, about 10-15 minute walk into the town, restaurants and shops. It’s a beautiful setting, surrounded by mountains and with pretty gardens. The reception staff are very helpful. For what is described as a four star hotel, the rooms felt a little small, dark and sparse, but maybe that’s the point of an ex Monastery. We felt they could have provided more outside seating in the gardens to take advantage of the setting.

Firstly I will start with the positives, the hotel was nice with beautiful greenery surrounding. The decor certainly wasn’t modern however it was perfectly fine. Secondly the negatives, customer service was inadequate. Two of us are vegetarian and one morning we had to leave before breakfast opened so were told we would have ‘takeaway breakfast’. We clarified that these would be vegetarian three times (at checkin, the night before and in the morning when collecting the bags) but when we got on our journey we found they both contained ham. This is absolutely unacceptable and I hope they treat allergens more seriously or they could kill someone. When we mentioned this to the receptionist she just smiled and nodded and said ‘oh okay’, which is not an acceptable response. Also you have to pay for water here which we were absolutely fine with. When we bought a second lot on the second day we realised we had paid double the amount the previous day. When I said this to the receptionist again she just nodded and after a long pause said she would call someone. Other members of our tour group also agreed they had paid double the price the previous day. The following morning the receptionist was extremely rude and told us we were lying. She also told us, in a borderline threatening manner, that everything we do is on camera which is a bit weird given we were in a hotel so hoping she didn’t mean ‘everything’ as that’s a gross invasion of privacy. When we asked to watch the camera footage she was speaking of she told us it wasn’t available. The amount of money was not significant but the reaction of staff was wholly inappropriate - especially for a hospitality business. Overall would not recommend anyone stay here. Customer service skills require a lot of improvement.