Clouds & Terraces Hotel

Clouds & Terraces Hotel Reviews

Clouds & Terraces Hotel

Group B, Hani Town, Yuanyang, ChinaView Hotel Details
Clouds & Terraces Hotel
Clouds & Terraces HotelClouds & Terraces HotelClouds & Terraces Hotel
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Clouds & Terraces Hotel Guest Reviews

4.6/5
Very Good
1002 review
Verified reviews
Location4.7
Amenities4.5
Service4.7
Cleanliness4.6
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All Reviews(1002)
Positive reviews(986)
Reviews with photos/video(387)
Loved the view(175)
Delicious breakfast(98)
Tasty restaurant(87)
Friendly front desk staff(67)
Close to scenic area(43)
Offers pick-up/drop-offs(8)
Has rooms for families(8)
Negative reviews(16)
Siaw Hua
Comfy Room
Stayed in Feb 2024
Family
35 review
4.2/5
Very Good
Posted on Feb 27, 2024
As the resort is fairly big, the walk to have our breakfast is pretty far! It will be convenient to have the buggy to transport guests from the villa to the dining area. The view of the rice terrace can be seen from the hotel.
Mimitoss
Comfy Room
Stayed in Feb 2024
Friends
5 review
5.0/5
Outstanding
Posted on Feb 9, 2024
Real gem in the outstanding rice fields scenic areaw Great view and remote location. Great restaurant and helpful staff. Highly recommend !
Guest User
Featured Standard Room
Stayed in Jan 2024
Family
3 review
4.7/5
Amazing
Posted on Jan 15, 2024
Really enjoyed our time at the Clouds & Terraces hotel. Beautiful scenery, very friendly service. The hotel staff and the manager went out of their way to arrange our transport for the onward journey. When we left they gave us a present. Very nice gesture!
Brown
Guestroom (Double bed) (Terrace)
Stayed in Sep 2023
Solo travellers
13 review
4.7/5
Amazing
Posted on Sep 12, 2023
This was my third trip to Yuanyang rice terraces to watch the harvest, that I am fascinated by, during harvest season My previous trips I stayed at OneNess Resort (1/2 mile from Cloud). Both are great. Oneness is newer but Clouds has a vintage personality that is hard to beat. When I arrived, I was disappointed that there was no regular chains or small desk or table to sit at to work on computer and organize the daily videos that I captured. I just mentioned this to the manager and I went out to explore the area. When I returned, he had brought a table and chair to my room and placed them on the rooms terrace. The people here are so friendly and I personally take service and friendliness of the staff at the top of my list, Two of the young girls (sorry for the phrasing but I man 78 and we always used to use that terms as a compliment) tracked me down to invent me to come to the reception area and they would make me coffee. I was heading out so they quickly went back to the main reception and then returned to give me several “brew in you room” coffee pods. Fabulous location, fabulous people.. I’ll be back - God willing.
Response from Property: Dear international friend, it's a great pleasure to meet you. Meeting personalized service needs is one of our hotel's service concepts. Therefore, if you have any problems after staying at the hotel, you must report them to the hotel. The hotel will do its best to help you solve them. We believe that only if the customer is satisfied with this business is truly good. Finally, I wish you (an American friend, 78 years old) good health and take care of your health.
JAMES ALEXANDER
Cozy Room (Double bed)
Stayed in Feb 2023
Solo travellers
24 review
5.0/5
Outstanding
Posted on Feb 6, 2023
EXCEPTIONAL. I’ve been solo traveling for 6 weeks now and this is the best hotel I’ve stayed at in any city or town. Truly stunning location, very very well designed hotel, and lovely underfloor heating. Best breakfast I’ve had outside of luxury hotels, great hiking nearby. Really loved my stay - kind of regret I didn’t stay any longer. Very little food around Yuanyang rice paddies, but the hotel has a good restaurant on site.
Response from Property: Dear guest of Yunshang, thank you very much for your perfect review. Yunshang Terraces is a garden-style single-family villa hotel invested and constructed by the government. It consists of 30 Hani-style mushroom houses and covers an area of ​​more than 180 acres. It is the largest hotel in the scenic area. The interior of the hotel is a fusion of modern high-end facilities and ethnic elements. It is the goal of all our staff to ensure that every guest has a good stay experience. It is the pursuit of our work to allow every guest to leave a wonderful impression of their Yuanyang Rice Terraces trip. If you have any questions during the check-in process until you leave Yuanyang, please call the front desk or my phone number on the room card cover as soon as possible. We are waiting for your call 24 hours a day. If you are satisfied with the hotel, please spare a few minutes to give us a good review. Your affirmation and support are very important to us. Finally, thank you again for your kindness and welcome to come again next time!
Guest User
Comfy Room
Stayed in May 2023
Other
9 review
5.0/5
Outstanding
Posted on May 8, 2023
What a lovely quiet place with very supportive and super friendly staff
Response from Property: Thank you very much for your full support. In fact, the tatami king bed room is one of the worst room types in our hotel, with a sloping roof that may not be suitable for everyone to stay in. Guests who want to experience a special check-in experience can choose this room type, but those who require high accommodation conditions are not recommended to choose this room type. Of course, the facilities inside are available, and all hotel staff are from local ethnic minorities, Feeling the warmth, simplicity, and pure friendliness of ethnic minorities is also a characteristic of our hotel. Once ag
Guest User
Comfy Room
Stayed in Jan 2023
Couples
15 review
5.0/5
Outstanding
Posted on Jan 22, 2023
This hotel is right in the terraces with lots of hiking trails nearby. The staff were very helpful with everything. Room was clean and comfortable. Food at the restaurant was excellent. A wonderful experience!
Response from Property: Dear guest of Yunshang, thank you very much for your perfect review. Yunshang Terraces is a garden-style single-family villa hotel invested and constructed by the government. It consists of 30 Hani-style mushroom houses and covers an area of ​​more than 180 acres. It is the largest hotel in the scenic area. The interior of the hotel is a fusion of modern high-end facilities and ethnic elements. It is the goal of all our staff to ensure that every guest has a good stay experience. It is the pursuit of our work to allow every guest to leave a wonderful impression of their Yuanyang Rice Terraces trip. If you have any questions during the check-in process until you leave Yuanyang, please call the front desk or my phone number on the room card cover as soon as possible. We are waiting for your call 24 hours a day. If you are satisfied with the hotel, please spare a few minutes to give us a good review. Your affirmation and support are very important to us. Finally, thank you again for your kindness and welcome to come again next time!
Guest User
Deluxe Standard Room
Stayed in Jan 2023
Other
24 review
2.7/5
Posted on Feb 8, 2023
Nothing to say.Not go again.
Response from Property: It is the responsibility of every Chinese to promote Chinese culture. We hope that we Chinese can speak Chinese no matter where we go. In addition, the hotel does not welcome colleagues with malicious intentions to stay.
PIERRE PAUL THIERRY
Featured Standard Room
Stayed in Feb 2022
Friends
28 review
3.7/5
Posted on Feb 3, 2022
Staff willing to help arrange car to visit sites around, clean room.
Response from Property: Dear guest, first of all, we sincerely apologize for bringing you a bad stay experience. Yuanyang Hani Rice Terraces Scenic Area is not as prosperous as you imagined, nor does it have the concentrated commercial streets you imagined. It is an intangible world cultural heritage and cannot be found. If you go to a piece of flat land the size of a football field, you are not allowed to build various tourism supporting recreational facilities. It is basically in an undeveloped virgin stage. Because Yuanyang tourism uses natural terraced scenery as the main tourist attraction element, the off-peak and peak seasons are quite obvious, and the price fluctuates. It's also very big. In addition, if you have any problems after checking in, you must report them to the front desk. The hotel supports free check-out within one hour after check-in. We don't want to give a low score or a low score if you don't respond to problems during the check-in process and don't check out. Bad review, the order of tourism activities requires the joint efforts and dedication of every social participant. In many cases, blind complaints from many parties may only aggravate the conflict. I think communication is very necessary no matter what, and I believe communication can solve everything. Finally, I wish you a happy life and a successful career.
Guest User
Featured Standard Room
Stayed in Jun 2024
Family
22 review
5.0/5
Outstanding
Posted on Jun 23, 2024
The room is clean and tidy, the service staff is enthusiastic and professional, helping to take large luggage. The hotel itself is a tourist attraction. After breakfast, take a walk and the scenery is very beautiful.
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Guest User
Featured Standard Room
Stayed in May 2024
Couples
2 review
5.0/5
Outstanding
Posted on Jun 1, 2024
The hotel is generally beautiful, the location and environment are particularly good, the service is also great, and the price-performance ratio is very high. I heard that it is very expensive during the peak season. The hotel consists of many buildings and is rich in flowers and plants. The only problem is that the restaurant is a little far from where I live. I will come again next time.
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Steety
Featured Standard Room
Stayed in May 2024
Family
9 review
5.0/5
Outstanding
Posted on May 3, 2024
The room is perfect, and the outer courtyard is quiet. You can see the field terrace, which is really great. The food for breakfast is very rich. I recommend this hotel. It is more suitable to bring respected parents to travel and relax for a vacation 👍🏻👍🏻👍🏻
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Anonymous User
Featured Standard Room
Stayed in Apr 2024
Friends
4 review
5.0/5
Outstanding
Posted on Apr 30, 2024
The hotel has the best environment. It is a single-family villa with a large area. You can also eat in the hotel. There were not many people in the past two days and I couldn't have a buffet breakfast, but it was ok. The hotel caters to all needs. It is cost-effective and recommended to stay
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Nongchangzhuren
Cozy Room (Double bed)
Stayed in Apr 2024
Family
107 review
4.0/5
Very Good
Posted on Apr 25, 2024
The hotel room is in a good location, with a view of the terraced fields. The hotel is well decorated, with flowers, green plants, etc., which are also very unique. The overall feeling is good. The reception at the front desk is warm and thoughtful, which deserves praise. The hygiene feels like there is room for improvement, and the facilities are slightly insufficient. For a place deep in the mountains, it is acceptable and worth recommending.
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 shiyirong
Featured Standard Room
Stayed in Apr 2024
Couples
109 review
4.8/5
Amazing
Posted on Apr 10, 2024
The service is warm and thoughtful. The front desk lady gave me a free upgrade to a view. The hotel is located halfway up the mountain. The scenery is quiet and beautiful. The facilities are complete and comparable to a hotel! The only drawback is that you need to climb up and down the mountain, which is unavoidable! But it's really pleasant to live here! The hotel's breakfast is also good! There is a local restaurant nearby, which tastes good!
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