Anonymous User
I only stayed one day at the Yiwu Marriott, but Kiko's service made it feel incredibly worthwhile.
I met her during check-in. Seeing me tired with my luggage, she proactively offered to check if there was a quieter room available. She ended up upgrading me for free and even specifically asked housekeeping to provide two extra bottles of water. Upon entering the room, I found the view from the window to be excellent, which was a pleasant surprise.
In the afternoon, while relaxing in the lounge, Kiko came over and handed me a cup of ginger tea, saying, 'Have something warm.' I casually mentioned wanting to explore but not knowing where to go. She immediately pulled out her phone and diligently helped me plan a small itinerary – Futang Old Street and the Brown Sugar Factory – with no backtracking, and even clearly marked the taxi pick-up spots.
The next day at check-out, I asked about the best way to get to the high-speed train station. She said, 'Let me hail a car for you,' and after arranging it, she wrote down the license plate number and estimated time on a note and handed it to me. The entire process was natural and thoughtful, without any pretense.
It's these small things that make you feel genuinely cared for. Thank you, Kiko.
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