Stellar Amber Resort Hotel

Stellar Amber Resort Hotel Reviews

Stellar Amber Resort Hotel

No. 66, Group 6, Jianzheng Village, Niubeishan Town, Yingjing, ChinaView Hotel Details
Stellar Amber Resort Hotel
Stellar Amber Resort HotelStellar Amber Resort HotelStellar Amber Resort Hotel
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Stellar Amber Resort Hotel Guest Reviews

4.3/5
Very Good
492 review
Verified reviews
Location4.4
Amenities4.2
Service4.4
Cleanliness4.3
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All Reviews(492)
Positive reviews(454)
Reviews with photos/video(246)
Friendly host(262)
Loved the view(106)
Offers pick-up/drop-offs(50)
Tasty food(18)
Many amenities(15)
Small room size(10)
Well designed(9)
Good air conditioning(7)
Negative reviews(38)
Pratchaya
Guestroom - Double Occupancy (2 beds)
Stayed in Oct 2023
Friends
5 review
5.0/5
Outstanding
Posted on Oct 17, 2023
Very beautiful scene in the morning. Staffs are very helpful. Though you should note that if you arrive at the pick up point later than 16.00, they charge you 400 yuan for transportation to the hotel up in the scenic area.
Response from Property: Thank you for choosing Staller Amber·Niubei Mountain Resort & Hotel, a subsidiary of Staller Amber Culture & Tourism Group. We are pleased to have your approval and look forward to serving you again. We hope to meet you again at Niubei Mountain.
Hongyun
Guestroom - Double Occupancy (2 beds)
Stayed in May 2024
Family
67 review
4.7/5
Amazing
Posted on May 14, 2024
The location is good and the service is good. The room is a bit small, but the facilities are quite complete. I have to say that the electric heating in the room and the warm air in the bathroom are very good. You can wear a down jacket outside and short sleeves indoors. The breakfast restaurant has a good view, but it is a bit far from the hotel. I especially like the yak beef soup pot for dinner. The dishes are relatively fresh, and the ingredients are very pure and fragrant, without any messy strange fragrance. For Sichuan people who are picky, there is nothing to complain about.
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Guest User
Guestroom - Double Occupancy (Double bed)
Stayed in May 2024
Friends
10 review
0.5/5
Posted on May 3, 2024
Very bad experience I wanted to travel with friends during the May Day holiday The weather was bad, and the last section of the road could only be either a one-and-a-half-hour hike or a go-kart in foggy rain and snow The hotel and the scenic spot shirked responsibility and ignored the lives of customers The hotel only provided a self-service hot pot for dinner at 168/person with nothing Breakfast was at the top of the mountain, which required a half-hour hike, and no pick-up service was provided The front desk and staff did not respond and had a bad attitude and could not solve the problem The room was dirty and messy, with large stains on the quilt, the plug panel was peeling off, the wall paint was peeling off, and the room was leaking Rubbish hotel, rubbish scenic spot Disgusting
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Guest User
Guestroom - Double Occupancy (2 beds)
Stayed in Mar 2024
Friends
22 review
5.0/5
Outstanding
Posted on Mar 22, 2024
This should be the best hotel on this mountain, with great scenery and good service. In particular, the butler took the initiative to contact the docking service, which made our trip go smoothly.
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Response from Property: Dear guests, thank you for choosing Niubeishan Xingpo Resort Hotel under Xingpo Cultural Tourism Group. It is an honor to receive your affirmation. The hotel is located at the top of Niubeishan Scenic Area in Ya'an City, the core area of ​​the top of Niubeishan Scenic Area, facing the sunrise and the sea of ​​clouds. The location is superior and the beautiful scenery is within reach. The 360-degree viewing platform on the top of the mountain is within easy reach. All rooms have floor heating, separate bathrooms, and face east with huge floor-to-ceiling windows, which have excellent views. I sincerely look forward to having the opportunity to lie in the sea of ​​clouds and live in the sunrise with you again.
Anonymous User
Guestroom - Double Occupancy (Queen bed)
Stayed in Feb 2024
Couples
9 review
4.7/5
Amazing
Posted on Feb 23, 2024
The view from the room is very good, the quilt is neat, the whole space is very comfortable, the facilities and hygiene are in place, and the service is relatively good.
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Response from Property: Dear guest, thank you very much for your positive review! I will share your praise with my colleagues. Your affirmation is the encouragement and motivation for our continuous optimization and progress. Welcome new and old friends to experience it. It is our great honor to be chosen by you. Thank you for your trust in us. We will continue to move forward with excellence and encouragement. All employees of Xingpo sincerely look forward to meeting you again, strolling in the clouds, and enjoying the sunrise, sea of ​​clouds and snow-capped mountains.
Anonymous User
Guestroom - Double Occupancy (Queen bed)
Stayed in Feb 2024
Family
9 review
2.5/5
Posted on Feb 8, 2024
It can be said that it took a lot of hard work to get to this hotel. I drove more than 300 km in Chengdu, which took more than 4 hours. I communicated with the hotel to take the scenic area shuttle bus to a place called "Qiankunling". It took 30 minutes. The hotel said that it could only help send the luggage to the hotel. People had to walk for about 1.5 hours. Another option was to drive a kart up the mountain by yourself, 180 yuan/car, 2 people. Hiking is stairs and slopes. Oh my god, I can only spend 180 to drive. It's so cold. I don't have gloves, hats or scarves. I should wear a full helmet. The hotel restaurant has poor hygiene, which is worse than the homestay of a family workshop. A few young men and girls wiped the table with paper towels and didn't know how to work. The restaurant was about 120 square meters that day. There was a group building in the restaurant that day. The restaurant business was very good and full of seats. There were about 15 gas stoves for hot pot. The restaurant also had a charcoal stove. There was little oxygen on the mountain, and they were still burning oxygen. As a result, everyone had altitude sickness tomorrow and clamored to go down the mountain early in the morning. We are 2 families, 8 people in total, including 3 6-year-old children. We communicated from 9 to 11, but the problem of going down the mountain has not been solved. Well, we can only hold the child's hand and bear the headache of altitude sickness and walk down step by step. We saw the fairy-like scenery along the way, but this kind of experience. Forget it once, there will be no second time.
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Response from Property: Dear guests, we are sorry that we failed to provide you with a perfect stay experience. We attach great importance to the issues you reported about the operation of the go-kart and the restaurant, and have instructed the relevant depar**ents to investigate. After investigation and questioning the employees involved, ① the go-kart is a scenic spot operation project, which we cannot manage directly or indirectly. We have already provided feedback on your opinions through official public channels; ② We are sorry that the dining environment of the restaurant did not meet your needs. We will make adjus**ents and rectifications based on your opinions. We hope to listen to your opinions carefully and show you our determination to correct mistakes and improve service quality as much as possible. Due to platform restrictions, we cannot contact you proactively. If you don't mind, please call the customer complaint hotline at your convenience (just call the phone number displayed on the hotel information page). We sincerely hope that you can give us an opportunity to listen to your opinions and make up for the shortcomings.
TauruStrong
Villa - 2-Room
Stayed in Jan 2024
Family
23 review
4.5/5
Great
Posted on Jan 29, 2024
Thank God for the good weather. Although my companions had altitude sickness and it was very cold on the mountain, I was still shocked by the sunrise on the golden mountain and the sea of ​​clouds on the second day. The water supply in the villa was cut off at night. The bathroom was very cold and I couldn't take a shower. It was still quite hot when I slept. I didn't sleep well that night. Other butler services were good.
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6/7
Response from Property: Dear guest, thank you very much for your positive review! I will share your praise with my colleagues. Your affirmation is the encouragement and motivation for our continuous optimization and progress. Welcome new and old friends to experience it. It is our great honor to be chosen by you. Thank you for your trust in us. We will continue to move forward with excellence and encouragement. All employees of Xingpo sincerely look forward to meeting you again, strolling in the clouds, and enjoying the sunrise, sea of ​​clouds and snow-capped mountains.
guoxumei
Guestroom - Double Occupancy (2 beds)
Stayed in Jan 2024
Friends
1 review
5.0/5
Outstanding
Posted on Jan 3, 2024
The hotel is really nice and warm. The temperature is a few degrees below zero, but I slept very warmly at night! ! Hot water is always available. Free travel photography, one-to-one service by butler, special car pick-up in the scenic area, breakfast and afternoon tea are all very nice. Friends, go for it!
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your positive review! I will share your praise with my colleagues. Your affirmation is the encouragement and motivation for our continuous optimization and progress. Welcome new and old friends to experience it. It is our great honor to be chosen by you. Thank you for your trust in us. We will continue to move forward with excellence and encouragement. All employees of Xingpo sincerely look forward to meeting you again, strolling in the clouds, and enjoying the sunrise, sea of ​​clouds and snow-capped mountains.
matthew
Guestroom - Double Occupancy (Double bed)
Stayed in Dec 2023
Friends
2 review
1.7/5
Posted on Feb 3, 2024
There were so many people that we couldn’t even get dinner at night. The so-called personal butlers are very slow to respond to messages. It takes a long time to pick up and drop off at the top of the mountain. It also costs extra money to go to the top of the mountain in the morning. They also say that they won’t send you off. It makes sense. If you don’t have the reception capacity, you shouldn’t accept so many customers. It’s purely Pure monopoly, no idea what service is After getting off the bus, he obviously saw that I had a cheaper room on Ctrip that could save 500. When I asked him, he said that Ctrip was fully booked and the room I saw did not exist. I don’t even know if I can save a lot of money if I cancel the original room if I book it on Ctrip, because if I cancel the room, won’t he have another room? He forcibly told me that he didn't have a room. He was completely lying to me. I didn't bother with him anymore. In addition, I would like to remind everyone that the scenery of this hotel is not specific to Niubei Mountain. You have to walk a lot to see Liubei Mountain. Well, that photo is really of Niubei Mountain, so you have to talk about good room functions and bad views, and bad rooms have good views. If you have any requirements for seeing, please go to the tent and stay here.
Original TextTranslated by Google
Response from Property: Dear guest, we are sorry that we failed to give you a perfect stay experience. We attach great importance to the room rate changes and butler service attitude you reported, and have instructed the relevant depar**ents to investigate. After investigation and questioning the employees involved, ① According to industry management and the hotel's right to operate independently, in addition to changes in room rates according to the off-season and peak season, occupancy rate, platform subsidies, consumer membership level, etc. may affect the room rates displayed on the platform, and the hotel cannot intervene unilaterally; ② It is a pity that our butler service failed to meet your expectations. We will make adjus**ents and rectifications based on your opinions. We hope to listen to your opinions carefully and show you our determination to correct mistakes and improve service quality as much as possible. Due to platform restrictions, we cannot actively contact you. If you don't mind, please call the customer complaint hotline at your convenience (just call the phone number displayed on the hotel information page). We sincerely hope that you can give us an opportunity to listen to your opinions and make up for the shortcomings.
Guest User
Guestroom - Double Occupancy (2 beds)
Stayed in Dec 2023
Friends
7 review
5.0/5
Outstanding
Posted on Dec 25, 2023
Very satisfied with the unforgettable accommodation experience, I still remember it so far, and I will choose the hotel again if I have the chance. Sincerely recommend that everyone who has the conditions come to Xingpo Hotel to experience a super enjoyment. 1. First of all, the hotel is in a very advantageous location, with an excellent view on the clouds. You can enjoy the sunrise and sea of ​​clouds in the room, the most beautiful sea of ​​clouds in the world, and a very shocking scenery. 2. The customer service and drivers are very enthusiastic. They will contact the guests in advance to remind them of the time and precautions for going up the mountain, and provide sightseeing bus pick-up services anytime and anywhere, which makes people feel at home. When encountering problems, they will actively help solve them. In the morning, because the weather was too cold, the water pipes in the room were frozen and there was no water. The customer service immediately sent bottled water to solve the urgent problem. 3. The guest rooms are clean and sanitary, with independent bathrooms, complete facilities, heaters and electric blankets, and 2 free bottles of oxygen, which are very helpful for people with altitude sickness. 4. However, some details were not done better. There are many restaurants on the mountain, but they were not made clear to the guests. We thought that breakfast was in the restaurant halfway up the mountain, but when we got there, they said it was at the restaurant at the top of the mountain. However, we had just come down from the top of the mountain after watching the sunrise, and we no longer had the energy to climb up, so we ended up wasting a hearty breakfast.
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6/8
Response from Property: Dear guest, thank you very much for your comments and affirmation! I am very grateful to receive such a heartfelt evaluation from you. Providing a home-like experience for every guest who stays in the mountain is the hotel's job and service purpose. I am very glad that you are satisfied with the hotel facilities and services. The hotel requires each housekeeper to inform the guests of the things to know during their stay, including dining locations, etc., when they check in, and can arrange a special car pick-up in advance according to your needs. If the housekeeper in charge of you does not inform you of the relevant situation, you can call the hotel in time and feedback such problems to us. We will strengthen the management and training of relevant internal employees. The mountain is at a high altitude, and walking does consume physical strength, which makes you tired. I am sorry again for the inconvenience caused to you. It is a great honor that Xingpu was chosen by you! Thank you again for your visit, and I look forward to your next opportunity to come to the beautiful Niubei Mountain. All the staff of Xingpu will continue to serve you wholeheartedly! I wish you a happy life!
Guest User
Special Room
Stayed in Dec 2023
Friends
2 review
5.0/5
Outstanding
Posted on Dec 19, 2023
The room is very clean and the facilities are very good. The most important thing is that the water is very hot and the location is very good. You can watch the sunrise in the room in the morning🌅. The butler service is also very good. When we went to the top of the mountain, we arranged a car to take us there. Although it was very close, However, I am afraid of altitude sickness when walking uphill, so it is recommended to take a car.
Original TextTranslated by Google
6/9
Response from Property: Dear guest, thank you very much for your positive review! I will share your praise with my colleagues. Your affirmation is the encouragement and motivation for our continuous optimization and progress. Welcome new and old friends to experience it. It is a great honor for us to be chosen by you. Thank you for your trust in us. We will continue to move forward with excellence and encouragement. All Xingpo employees sincerely look forward to meeting you again and walking in In the clouds, enjoy the sunrise over the sea of ​​clouds and snow-capped mountains.
Guest User
Special Room
Stayed in Dec 2023
Friends
2 review
5.0/5
Outstanding
Posted on Dec 11, 2023
The stay was quite satisfactory and the service was also very good. The hotel room was just right for watching the sunrise. The room had electric blankets and heaters, and there was plenty of hot water. The breakfast was rich and the rice noodles were delicious. The breakfast restaurant at the top of the mountain could see the sunrise and the snow-capped mountains. Worth recommending
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your positive review! I will share your praise with my colleagues. Your affirmation is the encouragement and motivation for our continuous optimization and progress. Welcome new and old friends to experience it. It is our great honor to be chosen by you. Thank you for your trust in us. We will continue to move forward with excellence and encouragement. All employees of Xingpo sincerely look forward to meeting you again, strolling in the clouds, and enjoying the sunrise, sea of ​​clouds and snow-capped mountains.
Guest User
Special Room
Stayed in Nov 2023
Friends
2 review
5.0/5
Outstanding
Posted on Nov 6, 2023
The hotel environment is in the clouds. The customer service and drivers are very enthusiastic. They will contact the guests in advance to remind them of the time to go up the mountain and the precautions. They will take the initiative to help when they see the guests. There are 2 free bottles of oxygen in the guest room, which is a great help for people with altitude sickness~
Original TextTranslated by Google
6/13
Response from Property: Dear guest, thank you very much for your positive review! I will share your praise with my colleagues. Your affirmation is the encouragement and motivation for our continuous optimization and progress. The hotel has also launched a new popular Twelve Star Pavilion room type. Old friends are welcome to experience it. It is our great honor to be selected by you. Thank you for your trust in us. We will continue to move forward with excellence and encouragement. All the staff of Xingpo sincerely look forward to meeting you again, strolling in the clouds, and enjoying the sunrise, sea of ​​clouds and snow-capped mountains.
Guest User
Special Room
Stayed in Nov 2023
Friends
2 review
5.0/5
Outstanding
Posted on Nov 21, 2023
Facilities: Complete Sanitation: Clean Environment: Beautiful Service: In place The scenery is beautiful, whether it is the hotel or the tent, the hotel is quieter than the tent, and the equipment is more complete and convenient. The hotel also has a pick-up service, so you don't have to walk, you can drive directly to the viewing platform. The only uncomfortable thing is the 40-minute shuttle bus from the foot of the scenic area to the top of the mountain. It is easy to get carsick, so prepare motion sickness medicine. 😂
Original TextTranslated by Google
6/10
Response from Property: Dear guest, thank you very much for your positive review! Your affirmation is the encouragement and motivation for our continuous optimization and progress. The hotel has also launched a new popular Twelve Star Pavilion room type. Old friends are welcome to experience it. It is our great honor to be chosen by you. Thank you for your trust in us. We will continue to move forward with excellence and encouragement. All the staff of Xingpo sincerely look forward to meeting you again, strolling in the clouds, and enjoying the sunrise, sea of ​​clouds and snow-capped mountains.
Guest User
Guestroom - Double Occupancy (2 beds)
Stayed in Nov 2023
Friends
6 review
4.7/5
Amazing
Posted on Nov 26, 2023
The scenery is unbeatable, the service is also good, the housekeeper is nice The only thing that is disappointing is the waiting time for going down the mountain. The most speechless thing is that after waiting for an hour to get on the bus, the driver said that he had exceeded the driving time and needed to rest for 20 minutes. It is understandable that he needs to rest after driving for too long, but the staff who dispatch the vehicle needs to improve. Why don't you let the guests in front of you get on the bus that can leave in time? After all, everyone stood for an hour and finally got on the bus and found that the people behind them had left first. It was speechless
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your positive review. I will share your praise with my colleagues and I am very sorry for causing you some trouble. We value the stay experience of every guest. We have immediately fed back the relevant scenic spot car dispatch issues you raised to the relevant operation and management depar**ents of the scenic spot. Thank you for your understanding🙏, and please continue to supervise our improvement work. I hope to get your full score experience next time. The hotel has also launched a new popular Twelve Star Pavilion room type. Old friends are welcome to experience it. It is our great honor to be selected by you. Thank you for your trust in us. We will continue to move forward with excellence and encouragement. All the staff of Xingpo sincerely look forward to meeting you again, strolling in the clouds, and enjoying the sunrise, sea of ​​clouds and snow-capped mountains.