Guest User
August 25, 2022
Second time staying here, this time the experience was very bad. First of all, the hardware facilities of this hotel are poor, the rooms are small, and the bathroom is separated by glass and curtains, which makes it very simple and inconvenient for two people to stay. Secondly, the front desk service attitude is not good and the words are blunt. Thirdly, I was trying to stay away from customers. But I waited for nearly an hour to get into the room; fourth, the room price was one per day. I initially booked three rooms for more than 200. Later, I changed my itinerary and canceled one room. However, I suddenly couldn’t return to Beijing due to the Beijing Health Treasure pop-up window, so I decided to Booked another room and found the same room 395. It turned out to be the same room type separated by curtains. This price is no problem in Yichang Five Star. Finally, explain why you stayed for the second time. Last year, a family of three stayed. Although the hardware facilities were not perfect, they felt that the hotel's software and services were very good, so this year they specially brought the elderly to experience it. The result was a big disappointment, the service level dropped off a cliff, and the combination of software and hardware was barely three stars, and two stars was suitable. I wonder where the good reviews come from?
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