Anonymous User
August 4, 2022
First of all, the decoration style of the hotel is very good, the house space is also parked and open, the large bathtub is very big, and the bath is very relieved. The hotel is inside the scenic spot, and it is more convenient to visit the scenic spot. The service guy is very active, enthusiastic, talkative, and attentive, and most of the goodwill for this family comes from this guy.
That is not good. The management and service awareness of the female housekeeper who is checking in is poor. What I can feel is a perfunctory tone when communicating with her. In the process of approaching the scenic spot, you need to take the initiative to call and connect with the female manager. At the two time points of one hour in advance and 15 minutes to arrive, the other party will give a perfunctory answer: call when you arrive. I just talk to me on the phone, and it feels like talking with the leader to discuss matters with the leader.
Then after check-in, only one set of bath products is provided in the room, which is not enough for the two big and two children. The request from the female manager to add a body wash was rejected, on the grounds that a bath set is worth 40 Yuan, the hotel couldn't afford it (the original words), and in the end, I encountered the connection guy who responded to the problem again and got two sets of bath products.
Some facilities in the hotel are damaged. For example, the TV has no remote control. It needs to be turned on manually. The shower nozzle is loose and leaking. There is no air conditioner on the second floor of this duplex. The temperature, and the temperature cannot be adjusted by yourself, if you need to adjust it, you need to contact the housekeeper (it is said that the temperature control switch in the room is broken, and it is very troublesome to repair...), so in the daytime weather of about 37 degrees, when the air conditioner is turned on to 22 degrees, The somatosensory temperature at 12:00 on the second floor will be around 30 degrees, sultry and uncomfortable to sleep (the second floor is actually similar to an attic, closer to the spire, and the roof of the wooden beams and tiles absorbs heat without thermal insulation)
The doors of the bathroom, toilet and bathtub are transparent and cannot be closed from the inside. As a parent-child room, it is a bug. It is not good for children to accidentally pass by and break in... Then the toilet and bathroom smelt back is very serious, just moved in. At the time, it was covered up by the electric aromatherapy similar to sandalwood in the room. It was not discovered until 10 o'clock in the evening when I returned to the room after visiting the scenic spot and actually used it. With the use of the smell, the smell became stronger and the internal exhaust fan seemed to have little effect. In short, with the failure of the electric aromatherapy, the smell will continue to the check-out, but this is a hidden project, not a solution that can be solved later, unless the hotel re-demolition and decoration of the room, so it is a pity that this hotel is a pity, invested so much Big but not done.
In addition, there are many mosquitoes in the room. I caught a mantis as soon as I checked in. At first, I regarded him as a wild interest, but the screams and complaints of the wife and children in the back became a little embarrassing.
Then the door of the room cannot be locked from the inside, which still makes me anxious about safety, after all, I have a family.
In addition, the moving line from the room to the laundry area is long, and the laundry area has no lights at night...
In the end, breakfast was at nine o'clock. We had already done all the hygiene at 8:58 and left in a hurry, but I can't comment on this point.
In short, apart from the location and the service of the little brother, the other things are really bad experience. The price of 700 is placed, but I feel that the hotel has basically been flattened due to the problem of hardware facilities, and the enthusiasm for the service support has been lost, which is embarrassing. To be honest, I will not stay in this hotel if I go to Xidi again.
Original TextTranslation provided by Google