763kirstyy
September 21, 2023
Stayed here for 10 days. First impressions of the reception area were good. Appeared to be clean and tidy. The rooms, however, weren't great. Half our balcony door was screwed shut, to which we got locked out the first night. The bathroom was quite dated, and the floors weren't cleaned for the whole 10 days. The staff at the hotel are lovely and will go above and beyond to help you in the restaurant when you can't get a plate/cup or ever a seat. The hotel certainly isn't catered for English guests. Spoke to several couples/families who all were in agreement that the food and service was shocking. The layout of the restaurant made the whole experience even more chaotic. No pool bar is open for the whole duration. Therefore, you had to go to the main bar area, which was gloss tiles, very slippy when wet. The second day, I fell due to wet floor. On a positive note, the entertainment team are fantastic, and without them, the hotel would be shocking. Twice during our stay, there were many guests from outside attending conferences who were then allowed into the restaurant at the same time as guests, which caused chaos with nowhere to sit. The bar ran out of coke for several days. The hotel does seem to be trying to improve things. However, it didn't give us a very good first impression of Tunisia as our first time and most probably wouldn't ever return. We also had a massage and hamam in the spa. It was certainly not worth the money. The room smelt of musty water, not very clean. No clean towels, and no relaxing music, just the staff talking to each other, which wasn't relaxing at all. The pool was clean. However, many of the sunloungers were broken. Great entertainment during the day if you wanted it... but they also weren't pushy if you said no. Had a brief walk to the beach but soon returned back.