Our flight arrived early, and the front desk staff kindly arranged for us to check in ahead of time, which we really appreciated. The DoubleTree by Hilton is definitely considered a high-end benchmark in Yanji, and everything from the environment to the service was excellent. We stayed for three days and two nights and found it very comfortable overall!
However, there are still a few points I'd like to share, even after discussing them in person:
1. The hotel is very close to the border, and Yanji is a rapidly emerging city for cultural tourism. During our stay, we saw celebrities and foreign visitors, which suggests it should be a highly inclusive hotel. Yet, at breakfast, when we asked the chef for a simple bowl of plain cooked vegetables, we were met with a firm refusal and an impatient tone. From a business perspective, I had already paid for breakfast; how much cost could two women incur from a 100+ RMB breakfast? Moreover, in the near future, more guests with dietary restrictions, such as pure vegetarians, those needing gluten-free options, or those with severe allergies, will surely visit Yanji as its popularity grows. Customized service is key to creating a differentiated experience. (After we raised this issue in person, they provided us with plain vegetables, and the hotel's General Manager offered a sincere apology.)
2. Having guests pick up their food deliveries themselves from the front desk is not something you'd expect from a hotel of this caliber. A pile of delivery bags at the entrance creates a poor visual impression. If a concierge isn't available, this could easily be handled by a delivery robot.
I still hope to stay at the DoubleTree by Hilton on my next visit to Yanji and wish both Yanji and the Hilton continued success.
Original TextTranslation provided by AI
