Overall, it was a decent stay, and the hygiene was generally fine. We stayed in a tatami room, and while the decorative fabric and cushions on the bed seemed a bit dirty, as if they hadn't been thoroughly cleaned, it didn't really impact our stay since the duvet and pillows themselves were very clean.
I'd suggest improving the bathroom's non-slip features and drainage. After showering, the water didn't drain properly, making it quite slippery from the shower area to the bathroom door. Also, I had a bit of trouble with the showerhead; I could only get the main one to work and couldn't figure out how to turn on the smaller one. However, these issues didn't significantly detract from the overall experience, which was generally good.
My biggest issue was that I mainly booked this place because I saw they advertised a bunch of complimentary offers, which I was quite excited about, but none of them were provided! Why promise freebies if you're not going to deliver? 😭
For example, it stated: 'Receive a 30 RMB voucher for Pinrou Charcoal BBQ upon check-in.' - I didn't get it, I didn't get anything! Don't believe them, folks! 😭
Another promise: 'Enjoy a Hanbok experience upon check-in.' - Nope, absolutely nothing!
And 'Receive a 20 RMB voucher for car rental/private car/ride-sharing upon check-in.' - Also completely missing! 😭
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