Hampton by Hilton Yangzhou Grand Canal Museum

Very satisfied. The king-size bed was plenty big enough, and the service was excellent. The hotel's room service was reasonably priced and convenient. It was a great experience, and I'll definitely choose Hampton by Hilton again next time. Excellent value for money!

Staying at this hotel with my child, the glass door of the bathroom suddenly detached and fell on my child while they were using it. My child was severely startled and sustained some bumps and bruises. It was a terrifying scene. The front desk staff and a manager named Mr. Guo said they would follow up. Afterward, only an executive manager called and offered a perfunctory apology. No one came to check on my child, and there was no genuine apology or any substantial comfort offered. They simply suggested an 8.5% discount on the room fee to resolve the issue. As a guest traveling with a child, encountering such a serious safety hazard and then experiencing such a cold and irresponsible response from the hotel, completely disregarding the safety and well-being of guests, especially children, is unacceptable. For the safety of all guests traveling with children, the elderly, or family, I strongly advise against staying here. There's no guarantee of safety, no one to take responsibility if something goes wrong, and the experience is extremely poor!

Conveniently located near Baolong Plaza, making it easy to get around. It's also very close to the Grand Canal Museum. The hotel is clean and tidy, and the bed is quite large, so it wasn't cramped even with a child. The front desk staff were warm and attentive, and even gave us a small gift.

We truly appreciated the hotel's warm hospitality and service. Both the front desk staff and room service were incredibly attentive, making us feel perfectly at home. Our group consisted of an elderly person (in their eighties) and a teenager. We had called the hotel in advance, and they kindly arranged a top-floor room for us, complete with a mini-fridge. It was a thoroughly satisfying stay, and we will definitely book this hotel again on our next visit to Yangzhou. The hotel's location is excellent; it's very close to the Grand Canal Museum, and there are various restaurants and supermarkets nearby, making it incredibly convenient for getting around. Our room was spotlessly clean, and all the facilities and amenities felt brand new. The only minor drawback was the breakfast selection; it would be wonderful if they could offer more local Yangzhou specialties every day.

For our family trip to Yangzhou, we chose this Hilton near the Grand Canal Museum. The front desk staff were all incredibly friendly and welcoming. Our room featured two 1.35m beds, which was perfect for a family of four. They even thoughtfully provided children's slippers and dental kits for our kids. The room was clean and tidy! The buffet breakfast on the third floor was truly amazing – definitely don't miss it! The selection was incredibly extensive, with both Chinese and Western options available. Our kids absolutely loved it! 🥰🥰🥰

The hotel is conveniently located, very close to the Grand Canal Museum. The service was attentive, and I was very satisfied with the spacious room. Upon checkout, they thoughtfully gave me a fridge magnet and Yangzhou's local specialty, Niupitang candy. The front desk staff were professional, and housekeeping responded quickly. Every employee I met smiled and greeted me. My overall experience was excellent; I'll definitely stay here again.

The surroundings were decent, but I forgot to take any photos. The facilities were okay too. However, I personally felt the bathroom in our room had a slight odor. Service was alright. We were a family of four, with two young children. We had just spent a few days at the Songcheng Resort Hotel by Slender West Lake and booked this place specifically because we needed to visit the museum on the 17th. I think I made a mistake during booking, opting for two double beds instead of one queen and one single bed, which would have been more suitable. Since our kids are very young and the hotel only provided one cot/crib, the room arrangement felt quite awkward. The complimentary buffet breakfast was decent, though. Overall, I wouldn't recommend this hotel for families. I forgot to take pictures of the hotel itself, but I did snap a photo of the buffet.

This isn't my first stay at a Hampton by Hilton hotel, but the service at this Yangzhou branch was truly unparalleled! Both the facilities and the service quality were incredibly impressive, especially the wide variety of breakfast options that always got my day off to a great start. What touched me most was that my daughter's birthday coincided with our arrival day. I had initially just tentatively asked the front desk if they could help purchase a small cake. To my surprise, they immediately consulted with their supervisor and not only prepared a beautiful cake using departmental funds, but also thoughtfully provided a complimentary fruit platter with best wishes. Even more heartwarming was when I requested a room change due to my personal sensitivity to noise (though my family didn't notice any unusual sounds), the hotel didn't hesitate to upgrade me to a suite. This genuine commitment to prioritizing customer needs was truly deeply impressive. They also demonstrated professionalism and flexibility when our itinerary changed: our original three-night stay was temporarily shortened to two nights, and the front desk staff processed the adjustment with a smile throughout. Later, upon learning we needed a place to rest after a football match, they proactively offered a complimentary three-hour day-use room. These unexpected service details made us, traveling with a child, feel incredibly warm and cared for. Yangzhou city was buzzing with excitement due to the CSL matches, but what truly touched our hearts were the genuine and warm people of Yangzhou, exemplified by the Hampton team. You truly embodied the true meaning of hospitality through your actions, and this level of service will certainly become one of our fondest travel memories! Thumbs up for Yangzhou, and kudos to the Hampton team for their professionalism and warmth!