The lobby manager was very attentive and able to answer questions immediately. Even with a large crowd during check-in, they managed to arrange everything efficiently – a real thumbs up!
I've never seen a hotel lobby with so many complimentary drinks before – cold lemonade, hot hibiscus tea, and unlimited freshly ground coffee.
The hotel's location is excellent. It's just a few minutes' walk to Dongguan Street and the South Gate of Slender West Lake. There are also many popular eateries nearby. Plus, it's rare to find a hotel with its own indoor parking.
The family room was a bit small, but the bathroom was very spacious and even had a bathtub and a Dyson hairdryer. There was a cute little tent and a rocking horse, and the snacks and drinks in the mini-fridge were replenished daily, with unlimited bottled water.
The breakfast buffet was outstanding, with a wide variety of fresh ingredients. Even though it was busy during the summer holidays, everything was restocked promptly. I especially loved their baozi (steamed buns) – the tofu skin buns, vegetable buns, and meat buns all tasted freshly made. The noodle chef was incredibly patient, remembering everyone's special requests and working quickly.
The self-service laundry gets busy, so you might have to wait for a spot.
Overall, it's a hotel with excellent value for money.
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