Guest User
April 29, 2024
Figure 1 and Figure 2 show the ground conditions in the room with the bedside lamp turned on. Figure 3 shows the cups in the restaurant. Figure 4 shows no one at the front desk during check-out in the morning. The door is not opened and the phone is not answered.
As the number one famous hotel in Xiandao Lake, the experience is very poor.
I checked in at noon and chose to eat at the B&B based on the recommendation. I waited for an hour for the food to be served. No one explained the time before and after, and I couldn't find a waiter who could order the food.
We told the front desk that there were mosquitoes in the room and it was very hot. We asked them to help deal with it, so we set off to the scenic spot. When we came back at night, we found that there were still mosquitoes in the room and the air conditioner was still not working well. Later, we contacted the front desk and turned off the centralized control, so it became cooler.
Before going to sleep at night, we received a call from the front desk saying that the originally scheduled breakfast time of 7 o'clock had been changed to between 8 and 9 o'clock. We asked if it could be moved earlier because we would leave early in the morning. There was no explanation on the phone saying no, and finally the third There was no breakfast for two days, and we left at 7:30 the next morning.
The most speechless thing was that when I arrived at the front desk to check out at 7:30 in the morning, there was no one at the front desk. I didn't answer the phone and couldn't check out. Finally, I put my room card in the room. I called the store after 8 o'clock and no one answered.
I don’t know what the boss’s business philosophy is. Have you ever experienced the services of star hotels in other resorts? Since the prices are set here, the service is so cold. I hope other travelers will avoid this pitfall.
Original TextTranslation provided by Google