Zaoonsen, 三度川1118-7, Yamagata City, Yamagata Prefecture 990-2301, JapanSee Hotel Details
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1 night
Reviews from Real Guests
8.4/10
Very good
31 reviews
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Verified reviews
Location8.8
Amenities7.9
Service8.3
Cleanliness8.6
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All reviews(31)
Positive reviews(25)
Reviews with photos/video(6)
Great location(7)
Great service(6)
Negative reviews(1)
PockyBackpack
Japanese-Style Room with Open-Air Bath
Date of stay: Jan 2026
Family
35 reviews
6.5/10
Posted on Feb 12, 2026
This hotel is located right next to the ropeway to see the Snow Monsters, which is very convenient. You can easily walk to line up for tickets early in the morning. Another advantage is that the hotel provides some covered parking spaces, so you don’t have to clear snow off your car in the morning.
Initially, I accidentally booked a room without dinner included. I tried emailing the hotel to request adding dinner, but unfortunately, I did not receive any response.
The room has a private hot bath, but you need to fill it yourself with hot water. The room size is relatively small, and the condition feels quite old.
Overall, compared to the very high room price, I don’t think it offers great value for money.
The location is super convenient, just a 2-minute walk from Zao Onsen Ropeway Station. There's a ski rental shop about a 1-minute walk away. You can store your ski equipment in a specific locker in your room on the ground floor, or use the password-locked lockers in the lobby. Zao Bus Terminal is about a 7-minute walk. They even offer a free ride back to Zao Bus Terminal when you check out. For dinner, there are six delicious and beautifully presented options to choose from. A Lawson convenience store is about a 5-minute walk for evening snacks. The onsen (hot spring) is a good size, not too big, not too small. And since there weren't many guests, it was a very pleasant experience.
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6/8
AnitaLeung
Date of stay: Jan 2026
Family
9 reviews
10/10
Outstanding
Posted on Mar 1, 2026
Good, clean
Anonymous User
Japanese-Style Room with Open-Air Bath
Date of stay: Nov 2025
Couple
1 reviews
9.5/10
Amazing
Posted on Feb 14, 2026
Quiet and serene environment, clean and tidy.
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Guest User
Date of stay: Feb 2026
Couple
2 reviews
10/10
Outstanding
Posted on Apr 27, 2026
Nice hotel just opposite the ski gondola. Spacious onsen, ski storage room, decent breakfast. Can buy ski tickets at a discount from the receptionist
Guest User
Date of stay: Jan 2026
Travelling with friends
1 reviews
7.0/10
Posted on Feb 20, 2026
If you’re paying almost $500 a night and the hotel doesn’t even have laundry facilities especially given the location with no public laundromats around then something is definitely wrong. Was also reminded multiple times that their breakfast closes at 9am when we came in just for a quick bite before checking out and acknowledged this when we first entered the restaurant (yes, we did leave before 9am). Would recommend you save the money and stay at the plenty of other alternatives along the same street. The location next to the ropeway is not worth the extra cost.
Guest User
Date of stay: Sep 2025
Couple
2 reviews
10/10
Outstanding
Posted on Oct 29, 2025
It’s an amazing place to stay, located right in front of the Zao Ropeway Sanroku Station. Rooms on the higher floors offer a beautiful view of the entire Zao Onsen village. I’d like to give a special shout-out to two of the kitchen staff who were incredibly helpful and had a great sense of humor — they truly made my stay a delightful experience.
Guest User
Date of stay: Jan 2026
Family
1 reviews
10/10
Outstanding
Posted on Mar 9, 2026
Good food good place and good hospitality thank
Guest User
Date of stay: Nov 2024
Couple
8 reviews
10/10
Outstanding
Posted on Jan 2, 2025
Very nice location and just opposite to the tram station, foods are okay and the room is so big! Recommend to be there
Nothing is eternal
Japanese Western Style Room
Date of stay: Nov 2025
Family
24 reviews
8.7/10
Very good
Posted on Dec 10, 2025
The room wasn't very clean, but the dinner service was good. On the first day, the only dinner available was a pork hot pot set meal, which wasn't as good as the Wagyu beef set meal on the second day.
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Mikhail Mitiakov
Date of stay: Feb 2025
Couple
44 reviews
10/10
Outstanding
Posted on Mar 14, 2025
I liked everything except the price). The price is too high for such a small room compared to other options, but this is Dzao, unfortunately that's how it is here. The breakfast was great, and the gondola is across the street.
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Guest User
Date of stay: Dec 2024
Family
8 reviews
8.0/10
Very good
Posted on Mar 30, 2025
The environment is quiet and there are many shops nearby. The transportation is convenient and it is close to the train station. It is a ten-minute walk away. There is also a Leon store nearby. The hotel staff is very friendly and can store luggage.
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Guest User
Date of stay: Jul 2024
Couple
14 reviews
10/10
Outstanding
Posted on Sep 2, 2024
Located in the Zao Onsen district, we were able to relax.
We also had tickets to visit the hot springs, so we were able to relax in the hot springs.
Dinner was also very delicious. I would like to go again if I have the opportunity.
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Guest User
Date of stay: Nov 2024
Family
5 reviews
7.5/10
Posted on Jan 28, 2025
The hot springs smell of sulfur, super good
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AKai J
Date of stay: Feb 2024
Family
1 reviews
8.0/10
Very good
Posted on Mar 13, 2024
Likes: Plenty of travel information, there are many bathhouses in different hotels to choose from, Japanese dinners are rich in items, very close to the cable car station, and the window view is good
Disadvantages: There are no facilities except for the bathtub and restaurant. The room is older and the toilet has a peculiar smell. I am not sure if it is the smell of the hot spring.