Crowne Plaza YA'AN by IHG

An excellent stay, I'd definitely choose this hotel again next time. The front desk staff were very nice; they gave us a free upgrade and two complimentary kids' breakfasts, plus welcome fruit in the room! During the summer holidays, complimentary breakfast for kids is always a huge bonus, even if they don't eat much. The late check-out was also a plus! It was clean and tidy, and as an IHG hotel, it delivered the consistent quality you'd expect. If you're looking for quality service, this is the place to be! I'll definitely choose it again when I visit Ya'an. Just a couple of minor suggestions: the exhaust fan in the room could be improved, as it felt like it wasn't working effectively. Also, the exterior windows need cleaning; I couldn't take good photos of the beautiful scenery opposite the hotel because of them. That's why I don't have any pictures.

This hotel is located by the Qingyi River, and the balcony room I booked offered a great view of the river. Overall, the hotel is well-maintained, with facilities, cleanliness, and service all meeting the brand and price point. From the lobby to the rooms, the design is filled with panda-themed touches, and we even received a complimentary panda plush toy upon check-in, which is perfect for kids. A special shout-out to the hotel's Chinese restaurant; the ambiance, service, and food quality were all top-notch.

A solid choice in Ya'an. The hotel facilities are excellent. The pool was busy, but the front desk staff were incredibly helpful. I must commend the housekeeping team. Even though it's a smaller city and you can tell there's pressure to maintain cleanliness standards, the aunties worked so hard to keep the hardware and linens spotless. The concierge at the front desk was also very enthusiastic and professional. The complimentary gift they offered was a lovely and thoughtful touch. I sincerely hope the owner and management team will staff up and increase wages to maintain this large hotel's hardware. I will definitely be back in Ya'an and will stay here again.

First off, I have to commend Peipei at the front desk; she was absolutely wonderful. Check-in was super quick, and seeing that I had two kids with me, she kindly upgraded us to a river-view room and even gave us complimentary breakfast for the little ones, toiletries, and more. The room was huge, with a bathtub, and offered views of both the mountains and the river – the kids were absolutely thrilled! We'll definitely be staying here again on our next trip.

The Crowne Plaza can be considered one of the best hotels in Ya'an, offering five-star amenities. The front desk service was excellent and very responsive. It happened to be the Mid-Autumn Festival, and they even gifted us an IHG custom mooncake box, which was a lovely touch. There's a free mini-train at the hotel entrance that takes you to and from the pier, which the kids absolutely loved. As an IHG member, I received a complimentary upgrade to a river view king room with a great view. My only minor gripe is that the room size felt a bit cramped compared to what I'd expect from a five-star hotel, but the in-room facilities were all quite good. Additionally, the hotel is situated in Ya'an's new landmark, the Ya'an Panda Exhibition Center, making its location superb. It's about a 40-minute drive from the Bifengxia scenic area. Definitely a recommended hotel!

My recent stay at the Crowne Plaza Hotel in Ya'an was fantastic, and I highly recommend it to everyone! The hotel's location is absolutely superb, nestled by the Qingyi River. The river-view rooms offer an amazing panorama; in the morning, opening the window reveals the misty river and distant green mountains, like a picturesque scroll. At night, you can enjoy the beautiful scene of lights reflecting on the river, resembling a flowing galaxy. Plus, the hotel is incredibly convenient for getting around. It's just a 5-minute walk to a food street where you can find all sorts of local delicacies like Ya'an fish and hot pot skewers, and Wanda Plaza is only a 10-minute drive away. The hotel's facilities are also outstanding. The rooms are equipped with smart curtains and lighting control systems, and when you turn on the lights, the ceiling even projects a starry sky, adding a touch of grandeur. The bathtub faces the floor-to-ceiling window, allowing you to enjoy the river view while soaking – incredibly relaxing. Additionally, the hotel's heated pool and 24-hour gym provide plenty of leisure options for guests. In terms of service, the hotel staff were truly top-notch. The front desk staff were warm and thoughtful; upon check-in, they not only prepared an extra bed rail in advance but also kindly provided children's toiletries. The hotel's butler even contacted us by phone beforehand to confirm our arrival time and helped arrange welcome fruits and a room upgrade, making us feel right at home. Regarding dining, the hotel's breakfast offers a rich variety. The freshly cooked red oil wontons and crispy egg tarts were delicious, and the Western bakery section even had macarons. For dinner, the poached Ya'an fish and rattan pepper chicken are also worth trying, and the chef can adjust the spice level according to guests' preferences.

Whenever I book a hotel, I usually prefer to choose InterContinental and its affiliated properties. Their standards are consistently formalized, rigorous, and well-regulated. The room designs are logical, and the facilities are comprehensive, so I generally don't encounter any unpleasant surprises. It's always a comfortable and pleasant stay. This particular stay was just a brief stopover during my trip. The beautiful natural surroundings and the lush green lawns nearby were so relaxing. The breakfast offered a rich variety of options, and the ingredients were fresh.

Thanks for the room upgrade, it was very comfortable and clean. The complimentary fruit was also very fresh, and the jujubes were so sweet! 😁 All the staff were incredibly warm, professional, and spoke softly and gently, which was super lovely! The little panda robot that delivered the food was also really cute! 😊 Great job, everyone! If I come back to Ya'an, I'll definitely stay here again!

Excellent and attentive service. The breakfast spread was fantastic, and parking was convenient for those driving.