Cordis, Xuzhou

Facilities: Impeccable new hotel Hygiene: Not clean at all Environment: Close to Dalong Lake. The lake view room is very nice. Service: Oliver is very enthusiastic. Give him a thumbs up👍🏻

This is a newly opened treasure hotel. The hardware facilities are excellent and meet the standards of a five-star luxury hotel. What's even better than this is the service. The waiters will remember every guest's name and will do their best to meet the customer's requirements. This time, I was upgraded to an executive lake view suite, with a panoramic view of the lake. Gia in the executive lounge even helped me mix cocktails! I would like to highlight the three people who served me: Winni Shell at the front desk, Bason at the concierge, and Gia at the lounge. very satisfied! Will come again!

After staying for one day, I contacted Ctrip to check out early. Due to the reason of the order, I can't comment until today. I suggest adding 0 points to Ctrip's minimum score, because even one point is too high for me. I booked a suite and felt that it was extremely stuffy inside after I checked in. The first communication was with the front desk, who told me that because of the large temperature difference between morning and night, the guests felt cold so they did not turn on the air conditioner. They only turned on the fresh air system and a fan would be sent to the room. I reported back to the engineering department and called again during dinner to say that the engineering department had turned on the air conditioning and the temperature in the room was around 26 degrees. I was woken up by the heat again at night. After checking the adjustment of 16 degrees, the indoor temperature was 28 degrees. The next three incredible communications began. When I woke up, I called the front desk to report the situation and was told that the indoor temperature was already 30 degrees. The reply was that the cold air would be turned on at different times. It has been turned on now and it will be fine after a while. I originally wanted to go downstairs for lunch and then come back to check on the situation. I wanted to report this situation to the manager on duty in the lobby. He told me that because the air conditioner was being debugged, the cold air was not turned on at the moment, only the fresh air system. The cold air would be turned on in the afternoon depending on the situation. I said that I had just called the front desk and told me that it was open, and the manager on duty said that he needed to confirm again. The best part is here. When I was about to check out early and change hotels, I couldn't stand the indoor temperature of 30 degrees. I received a phone call and said that the person who answered the phone was an intern. Then he told me that there is no heater in the room. , only fresh air system, because it is not that cold now! Yes, I called specifically to say that we haven't turned on the heater yet. When I swam on the night of check-in, I checked the reviews and said that the swimming pool was not open yet. The staff of the sports and fitness center said that it was not open in the first place, but leaders came in the past two days, and they were afraid that if the leaders wanted to swim, they would open it in advance... I would like to think about this later. The person who answered the phone was an intern. I really didn’t know whether to laugh or cry. Maybe this is different from the Cordis in Shanghai and Hong Kong where I stayed before. This is a state-owned hotel... Let me talk about another problem I saw. I dined at the hotel on the night I checked in. It was a buffet style, not to mention the taste. The menus in the Chinese food area were in a mess. Under the braised pork sign was vegetables, and under the mapo tofu sign was duck meat. In short, it was just that. A mess. I have a habit of buying mineral water and daily necessities after staying in a hotel during a trip. The next day, I decided to check out early due to the hot room and the inaction and evasiveness of the staff. It was also very troublesome to move all the big and small bags. The experience was terrible. , I will definitely not choose this hotel again or recommend this hotel to my friends.

The room is clean and of good quality as always Facing the scenery of Dalong Lake, the lighting is excellent What I must praise is the service attitude. Every time I call, I communicate patiently. This time, I upgraded the lake view and put customer demands first. The environment, both inside and outside, is the current ceiling in Xuzhou. The price is consistent with the quality, especially the lady at the front desk Estella and winni, patient and enthusiastic❤️🔥