Junlai Hotel (Zhengzhou Xinzheng International Airport)

Junlai Hotel (Zhengzhou Xinzheng International Airport) Reviews

Junlai Hotel (Zhengzhou Xinzheng International Airport)

30 meters to the west of the intersection of Chang'an Road and Gaoxiang Road, Xinzheng, Henan, ChinaView Hotel Details
Junlai Hotel (Zhengzhou Xinzheng International Airport)
Junlai Hotel (Zhengzhou Xinzheng International Airport)Junlai Hotel (Zhengzhou Xinzheng International Airport)Junlai Hotel (Zhengzhou Xinzheng International Airport)
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Junlai Hotel (Zhengzhou Xinzheng International Airport) Guest Reviews

4.5/5
Good
779 reviews
Verified reviews
Location4.5
Amenities4.5
Service4.5
Cleanliness4.5
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All reviews(779)
Positive reviews(744)
Reviews with photos/video(245)
Offers pick-up/drop-offs(126)
Classy environment(73)
Great value for money(44)
Easy to get around(36)
Friendly front desk staff(34)
Close to airport(32)
Many amenities(20)
Good Internet(1)
Negative reviews(34)
Ryan
Star Affordable Double Bed Room
Stayed in Aug 2024
Business travellers
1 reviews
3.2/5
Posted on Aug 29, 2024
Good if you are just looking for a place to sleep overnight. Free shuttle bus to the airport. Cleanliness could be better.
Response from Property: Thank you for your pertinent opinions. We sincerely apologize and regret for your unpleasant experience during your stay. The hotel management attaches great importance to every guest's opinion, and we will further improve and improve our facilities and services. We sincerely look forward to your visit again.
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Vicky
Cozy Family Room
Stayed in Jul 2024
Family
21 reviews
5.0/5
Outstanding
Posted on Jul 21, 2024
Nice hotel, tidy clean, pick up service to airport.. Near and efficient .. Recommended
Response from Property: 尊敬的賓客: 您好!感謝您對我們的全五分評價,我們會帶着您的鼓勵和支持繼續努力,相信我們一定會做的更好!感謝一直的支持!祝順安!酒店地址:新鄭機場長安路與翱翔路交叉口往西30米路南
Anonymous User
Star Affordable Double Bed Room
Stayed in Sep 2024
Solo travellers
3 reviews
1.0/5
Posted on Dec 25, 2024
It’s the worst. The toilet is not clean. The room as well.
Response from Property: 感謝閣下對我們提出的中肯意見。對閣下在住期間的不愉快經歷,我們深表歉意和遺憾。酒店管理層非常重視每一位賓客的意見,我們將進一步完善並改進我們的設施與服務。我們真誠期待閣下的再次光臨。
Guest User
Star Affordable Double Bed Room
Stayed in Sep 2024
Business travellers
1 reviews
1.7/5
Posted on Sep 2, 2024
The environment of the room is really not flattering. The walls are moldy and peeling off, and the floor is extremely dirty. There is a smell of cigarette smoke as soon as you enter the room, and the KTV next to it is quite noisy. The service attitude was also not good. When I got off the plane and arrived at the hotel, there was no one at the front desk at night. I didn't answer my phone calls. I had to wait for a long time to check in. The experience was very bad.
Original TextTranslated by Google
Response from Property: 非常抱歉給您帶來了不好的體驗,您反應的問題酒店方非常重視,第二天就組織工人進行了所有房間的局部翻新改造,ktv比較吵的有三間房,已經做了隔音處理,並且那幾間房我們都是12點以後才會安排客人入住,ktv那邊也是12點以後就不再安排唱歌了,目前已經不存在這種問題了,歡迎您再次入住我們酒店,進行監督。再次感謝您給我們提出來寶貴問題,給了我們糾正問題的機會。
Anonymous User
Star Affordable Double Bed Room
Stayed in Apr 2024
Travel with friends
6 reviews
5.0/5
Outstanding
Posted on Apr 13, 2024
I like it very much. The room is well equipped. It is convenient to take the bus and to buy things nearby.
Original TextTranslated by Google
Response from Property: Dear guest: I am very glad that your message has left you such a good impression. I hope you can continue to pay attention to us in the future and tell us more about your feelings and experiences during your stay. We warmly look forward to your visit again!
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Guest User
Star Affordable Double Bed Room
Stayed in Oct 2024
Travel with friends
1 reviews
5.0/5
Outstanding
Posted on Oct 5, 2024
The front desk clerk was very kind. She even knocked on the door in the morning in case we were late. I really appreciate her.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will continue to do our best to live up to your praise. Thank you again for your affirmation of the hotel, look forward to visiting again, and wish you a pleasant journey!
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Guest User
Star Affordable Double Bed Room
Stayed in Oct 2024
Couples
3 reviews
5.0/5
Outstanding
Posted on Oct 6, 2024
The room is very clean. The lady at the front desk is very gentle and has a great service attitude.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will continue to do our best to live up to your praise. Thank you again for your affirmation of the hotel, look forward to visiting again, and wish you a pleasant journey!
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Anonymous User
Star Affordable Double Bed Room
Stayed in Apr 2024
Business travellers
4 reviews
5.0/5
Outstanding
Posted on Apr 2, 2024
The room in this hotel is very comfortable and beautifully decorated, making me feel like I'm back home. The bed is large and comfortable, the room is well soundproofed, and the service of the front desk lady is also very good and enthusiastic, allowing me to get a good rest during my trip.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your full five-point evaluation. We will continue to work hard with your encouragement and support. I believe we will do better! Thank you for your continued support! Best wishes! Hotel address: 30 meters west of the intersection of Chang'an Road and Aoxiang Road, Xinzheng Airport, on the south side of the road
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Anonymous User
Zhixiang Double Bed Room (Business Mattress)
Stayed in Mar 2024
Couples
9 reviews
5.0/5
Outstanding
Posted on Apr 1, 2024
Very good hahahahahahaha Facilities: Facilities Sanitation: Clean and tidy Environment: The environment is very nice Service: Very good, free room upgrade Service: Very satisfied, 6666666666666333
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your full five-point evaluation. We will continue to work hard with your encouragement and support. I believe we will do better! Thank you for your continued support! Best wishes! Hotel address: 30 meters west of the intersection of Chang'an Road and Aoxiang Road, Xinzheng Airport, on the south side of the road
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Guest User
Star Affordable Double Bed Room
Stayed in Apr 2024
Business travellers
2 reviews
5.0/5
Outstanding
Posted on Apr 8, 2024
The service is very good, there is airport pick-up service, it is worth staying
Original TextTranslated by Google
Response from Property: Dear guest: I am very glad that your message has left you such a good impression. I hope you can continue to pay attention to us in the future and tell us more about your feelings and experiences during your stay. We warmly look forward to your visit again!
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Guest User
Enjoyable Double Bed Room (Business Mattress)
Stayed in Sep 2024
Business travellers
29 reviews
5.0/5
Outstanding
Posted on Oct 24, 2024
The store is very large, the environment is really nice, and the prices are really affordable! Rush the duck!
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your full five-point evaluation of us. We will continue to work hard with your encouragement and support. I believe we will do better! Thanks for your continued support! Good luck! Hotel address: 30 meters west of the intersection of Chang'an Road and Aoxiang Road at Xinzheng Airport and south of the road
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Guest User
Enjoyable Double Bed Room (Business Mattress)
Stayed in Mar 2024
Couples
3 reviews
1.0/5
Posted on Mar 2, 2024
I won't talk about the hardware conditions such as hygiene. The price is there, and I went there just for the location and airport transfer service. We lived right next to it. There was a music restaurant or KTV next door. There was singing there late at night, and I couldn't sleep at all. After communication, it didn't get better. The sound was indeed turned down, but the decibels were still far beyond the standard of nuisance through the wall (we tested it with software), plus I was a light sleeper and had to get up at 5 o'clock the next day to catch the plane. Such a sleeping environment is really unacceptable. The front desk replied: "We have negotiated with the boss next door, and they have turned it down, but they still have to do business!" What does this mean? ! We checked in, and then you go to take care of other people's business and ignore us? ! They also said that the room is full and we can't change the room! But I can still book it on the software. She said that the room is empty, but the cleaning staff is off work and can't clean it, and then turned off the software. What she said may be true, but it's really unbearable to say this in the front and that in the back. In the end, I had to choose to change hotels, but they said that we had already checked in and couldn't check out. Later, I negotiated with the platform customer service, and the most annoying thing happened. The customer service replied to us: "The front desk said that we check in at 9:10 pm and check out at 10:50. If we ask within an hour, she can help us cancel." I said directly that when we went to negotiate, we were told that we could only cancel within half an hour, and we must have exceeded it, so we were thinking of other ways, and then wasted time. But they told the customer service that it would take an hour, which made us very unreasonable. I checked the call records (as shown in the figure below, why are there mobile phone call records? Because the phones in the room are just decorations and cannot be used). Our first two calls were made within an hour, and the third time we went directly to the front desk to negotiate. So who is wasting time? !
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Original TextTranslated by Google
Response from Property: Dear guest: Hello, the problem you reported has been solved. You can take a look at the recent reviews. There are no similar cases.
Guest User
Star Affordable Double Bed Room
Stayed in Mar 2024
Travel with friends
2 reviews
5.0/5
Outstanding
Posted on Apr 3, 2024
Very good, the room is clean and tidy, the boss is also very nice.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your full five-point evaluation. We will continue to work hard with your encouragement and support. I believe we will do better! Thank you for your continued support! I wish you a safe and happy life!
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Guest User
Star Affordable Double Bed Room
Stayed in Jul 2024
Solo travellers
2 reviews
0.5/5
Posted on Aug 3, 2024
The sound insulation is very poor. The bathroom smells bad at night. I was woken up by the smell in the middle of the night and couldn't sleep at all. There were bugs crawling on the wall at night. The hygienic situation is worrying. The front desk has a bad attitude. I really don't know where all the good reviews come from.
Original TextTranslated by Google
Response from Property: 非常抱歉給您帶來了不好的體驗,酒店第二天就進行了自查自糾,對所有房間的地漏芯進行檢查,有損壞的立馬更換,前台員工,我們會加強培訓,爭取以後給您帶來良好的體驗。
Guest User
Star Affordable Double Bed Room
Stayed in Jul 2024
Other
1 reviews
1.0/5
Posted on Jul 8, 2024
No, the front desk of my hotel misremembered my mobile phone number the night before and couldn't get through, so I didn't bother to call the guests. I waited until the bus to the airport had left before asking the guests to get up. Then they told me that the bus driver had left and asked me to Take a taxi to the airport
Original TextTranslated by Google
Response from Property: We are very sorry to bring you a bad experience. We recommend that you take a taxi to the airport yourself for fear of affecting your flight. Our hotel has a shuttle bus to the airport every hour, and a bus to the airport every half hour during peak periods. Thank you for pointing out the problem. We will continue to optimize and strengthen staff training to strive to satisfy every passenger.
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