I had an early flight on the third morning, so I wanted to stay near the airport for easy transfer. I booked two nights through Trip.com in advance. For a hotel of this caliber in Zhengzhou, the price was about what I expected. I was drawn to the fact that it opened in 2025 and carried the Hilton brand, thinking it wouldn't be bad. However, my actual stay was not great, even bad.
1. **Room:** On the first day, after watching a concert at the Olympic Sports Center, we drove over and arrived past 11:30 PM. There was a young woman at the front desk who was simultaneously on the phone assisting other guests and checking us in with little interaction. I had booked at least a week in advance and specifically requested a high floor, a quiet room, away from the elevators and not facing the street. The hotel confirmed this was possible. However, when we got our room card and went upstairs, we found ourselves on the 2nd floor, right next to the gym, and beyond that, the laundry room! Seriously, was this intentional? After driving all day in Luoyang, then seeing a concert, and driving another 50 kilometers, I contacted Trip.com customer service around midnight to request a room change. Fortunately, customer service was efficient, and after a while, they had us go to the front desk to switch cards to a room on the 7th floor.
2. **Cleanliness:** After moving to the new room, I tidied up, showered, and when I grabbed a towel to dry my hair, it had lint from washed and dried hair mixed together, clinging to the 'clean' towel. Where is the attention to detail in their cleaning?
3. **Food:** Breakfast downstairs was advertised at 88 yuan per person, but it was included in our stay. We went around 9 AM on the second day. There was only one person at the noodle station and one at the omelet station, making it incredibly inefficient. There weren't even many people eating breakfast, yet we had to wait for both noodles and eggs. And frankly, the breakfast quality was nothing to rave about. On the third morning, our airport transfer was at 6 AM, so breakfast wasn't available. Instead, each guest received a packed breakfast bag containing four small, dry bread rolls, a small yogurt, and a mini Asian pear. This was significantly worse than a previous stay at an Atour hotel in Fuzhou with an early airport transfer service, where at least the food was hot, with eggs and pastries, edible before checking in at the airport. This time, it was purely a case of being hard to swallow but too wasteful to throw away. That's all I'll say. It's a hotel I won't be visiting a second time.
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