Heyi Hotel (Xining Shuijing Alley Wangfujing Branch) Reviews
Heyi Hotel (Xining Shuijing Alley Wangfujing Branch)
No.38 West Street (Wangfujing Section B), Chengzhong District, Xining, Qinghai, 810000, ChinaView Hotel Details
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Heyi Hotel (Xining Shuijing Alley Wangfujing Branch) Guest Reviews
4.4/5
983 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.4
Amenities4.3
Service4.5
Cleanliness4.4
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All reviews(983)
Positive reviews(931)
Reviews with photos/video(140)
Friendly front desk staff(84)
Easy to get around(70)
Large rooms(56)
Convenient for shopping(35)
Located in the city centre(33)
Lift was OK(27)
Tasty food(8)
Stayed multiple times(6)
Negative reviews(52)
Thi Van
Guestroom (Double bed)
Stayed in Sep 2024
Travel with friends
2 reviews
4.7/5
Amazing
Posted on Oct 30, 2024
Nice location. Near bus station. I can go around and to the center easily from hotel
Response from Property: Dear guest: Hello! Thank you very much for choosing our hotel. Xiaoru feels that it is rare to have a confidant in life, and you are enough! Sakyamuni said: No matter who you meet, it is destined, not accidental. Xiaoru is very happy to bring you a pleasant stay experience. Thank you for your praise! Hotel General Manager
alessiainchina
Family Room
Stayed in Jul 2024
Family
10 reviews
4.0/5
Very Good
Posted on Aug 9, 2024
We booked last minute and we were pleased with the room arrangement, which perfectly accommodated our family of 5.
⭐️The room was clean and equipped.
⭐️Perfect location, easy transportation.
⭐️Staff is extremely kind and helpful.
😉Breakfast room gets crowded, however we were promptly informed at check in and given options to get food from the buffet and eat it elsewhere.
Note: we only had breakfast at the hotel once and we were able to find seats and food. We usually left the hotel before breakfast for our excursions.
😕Elevators get crowded at rush hours, which might mean long waiting time.
😕Individuals smoking in common area.
❗️Those two points are not really due to hotel management, since the building hosts several other businesses. For this same reason, hygiene standards in the common areas are not up to rooms’ standards. It was not a big deal for us at all.
It is a good choice for active travelers!
Thank you for your kindness❣️
Response from Property: 尊敬的賓客,您好!感謝您選擇我們和頤西寧王府井店,我們萬分榮幸能為您服務!關於酒店早餐用餐人數多,電梯比較擁擠的問題我們進行了整改。期待您再次光臨!酒店總經理
Guest User
2-bed Room
Stayed in Apr 2024
Couples
1 reviews
5.0/5
Outstanding
Posted on Jun 4, 2024
@ strategic location 天府井,surrounding areas are full with all the attractive food and shopping mall. Room is big and comfortable. Got 2 in 1 washing machine & dryer @ 24F.
Recommended.
Response from Property: Dear guest: Hello! Thank you very much for your review of our hotel. Thank you for your continued support and love for our hotel. It is because of you who have always trusted us that we have these partners who are working harder and harder. We have been working hard and are honored to bring you a good experience. We hope to have more opportunities to serve you in the future and look forward to your visit again. Hotel General Manager
Romeo
Superior Room (2 beds)
Stayed in Jun 2024
Couples
11 reviews
2.2/5
Posted on Jul 20, 2024
The hotel is old; there was mould all over the bathroom. Dust was an inch deep outside the window. The breakfast was terrible; nothing was to our taste, and we are not very picky eaters. To get th=o the hotel, we had to pass a public toilet, and the smells were always present. I would advise my friends to keep away.
Response from Property: Dear guests: Hello! Thank you very much for taking the time out of your busy schedule to give us a review. We apologize for not being 100% satisfied with you. We will seriously improve on the issues you raised, and we will feel more comfortable with your supervision on the road to growth. It is an honor, your suggestions are the driving force for our continuous progress; I believe that soon, we will welcome you again with an image that satisfies you! hotel general manager
Guest User
Business Double Room
Stayed in Jun 2024
Solo travellers
12 reviews
3.2/5
Posted on Jul 11, 2024
Centrally located in a high rise building but busy. The room is small and breakfast is served with a budget hotel. Food is basic and and seats are crowded. What troubled me is my prepaid online advanced booking for a business room. When checked in at 9pm, front desk could not find my booking and took 20 minutes to find out the back office had made a mistake. My prepaid business room was occupied by another guest and I was given a standard room without any compensation. As it's late in the evening, I have no choice but accepted it. The hotel owed me an explanation
Response from Property: 尊敬的賓客您好!非常感謝您的入住和詳細點評。正是如您一樣的客人對我們的不斷關心和督促,才能使我們不斷發現工作中的問題,獲得改正和不斷進步。從您的點評中,我們很遺憾的看到此次入住未能達到您的期望,關於您的訂單問題我們也向您預訂的平台溝通了解了,平台那邊也反應是他們的系統問題,所以延遲訂單推送給酒店,給您帶來的不便我們表示歉意。分店管理層非常重視,並已經做了認真的調查和及時的整改,您的寬容和理解是對我們工作的鼓舞和支持!真誠期待您的再次光臨!酒店總經理
Guest User
Superior Room (2 beds)
Stayed in Mar 2024
Family
9 reviews
4.0/5
Very Good
Posted on May 4, 2024
I guess we were in the non-smoking floor, but the elevator and corridor smelled bad. The breakfast is messy in a small room, but you can taste local food
Response from Property: Dear guests:hello!Thank you for your stay and feedback.I am sorry for the bad experience.There is someone at the front desk who can call 24 hour to change rooms.Thank you for your stay.General of the hotel.
mi11ion
Business Double Room
Stayed in Apr 2024
Couples
19 reviews
4.0/5
Very Good
Posted on Jun 7, 2024
great location / easy access to the nearby underground mall and food street.
Response from Property: 尊敬的賓客:您好!首先十分感謝您百忙之中抽出時間給予我們評價,酒店處於市中心出行購物都很方便,但沒有做到讓您百分百滿意,我們深表歉意。期待您的再次到來。酒店總經理
SindreSindre
Guestroom (Double bed)
Stayed in Jan 2024
Travel with friends
19 reviews
4.7/5
Amazing
Posted on Feb 20, 2024
For the price this is a very reasonable hotel with a nice location. The best thing about our stay here was definitely the staff, who were super nice and helpful. The rooms are also of good size. We only checked in here to get a few hours of daytime rest before travelling onwards, but I would have no problem spending the night here as well :)
Response from Property: 尊敬的賓客:您好!非常感謝您對我們酒店的點評,感謝您入住和頤至尚王府井店並給予我們這樣好的評價,我們深感榮幸,酒店致力於為每一位賓客提供温馨舒適的住宿環境,能得到您的肯定小夥伴們非常開心,我們一定會再接再厲,爭取做得更好。真誠的歡迎您下次光臨,我們會竭誠為您服務,祝您工作順利、生活愉快!酒店總經理
TheAlex
Guestroom (Double bed)
Stayed in Aug 2023
Solo travellers
6 reviews
4.2/5
Very Good
Posted on Sep 23, 2023
It has nothing to do with the hotel but guests on my floor were so noisy. Ruined the whole experience. Would’ve been nice if someone asked them to keep quiet.
Response from Property: Hello dear guests! Thank you for staying in our hotel and leaving a review. We apologize for not being satisfied with your stay during your stay. We will improve the deficiencies as soon as possible and strive to provide a better stay experience for every guest staying at Home Inn. All the hotel staff wish you success in your work and a happy life, and look forward to your next stay! hotel general manager
Guest User
Guestroom (2 beds) (Floor heating)
Stayed in Aug 2024
Couples
3 reviews
5.0/5
Outstanding
Posted on Oct 3, 2024
Outstanding
Response from Property: 尊敬的賓客:您好!非常感謝您對我們酒店的點評,簡簡單單的幾個字,能感受到您對我們的信任和喜歡,這是別人拿不走也抹不掉的成就感,得到您的認可是我們最大的榮幸,同時也給我們巨大的動力,讓我們在今後的服務中不斷提升、不斷創新,期待您的再次光臨,酒店總經理
Guest User
Superior Room (2 beds)
Stayed in Jun 2023
Family
10 reviews
3.5/5
Posted on Jul 14, 2023
Great location.Better price then other Hotels of Xining
Response from Property: Thank you very muchfor you stay andcomments.We will improve the shortcomings.General Manage Of The Hotel.
Guest User
Guestroom (Double bed)
Stayed in Sep 2024
Solo travellers
35 reviews
5.0/5
Outstanding
Posted on Oct 19, 2024
The hotel is in a great location, easy to find, and has convenient parking. Both the ground and the garage are available for parking. The room is clean, sanitary and warm. The front desk clerk has a very good service attitude. It is worth recommending.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!感謝您選擇我們和頤西寧王府井店,我們萬分榮幸能為您服務!您滿意,我放心。讓您乘興而來,滿意而歸一直是和頤家人們的的願望。感謝您的入住及好評,我們會繼續努力,期待您再次光臨!酒店總經理
Guest User
Guestroom (Double bed)
Stayed in Sep 2024
Travel with friends
4 reviews
5.0/5
Outstanding
Posted on Oct 19, 2024
The most satisfactory hotel for this trip, the room facilities are of the grade of a big hotel, clean and hygienic, with floor heating, rich breakfast, and the front desk staff are enthusiastic and dedicated. I have collected it for next time.
Original TextTranslated by Google
Response from Property: 尊敬的賓客:您好!非常感謝您對我們酒店的點評,您給我們的好評是對我們最大的褒獎,您的讚揚比冬日的太陽還温暖人心,我們感謝有您,讓您滿意是我們不懈的追求,您就繼續選擇我們吧,我們一定會繼續加油的。西寧王府井店的全體小夥伴期待您的再次光臨。酒店總經理
Listw
Superior Double Room
Stayed in Sep 2024
Business travellers
3 reviews
1.7/5
Posted on Oct 14, 2024
I originally booked a king-size bed room, but the hotel changed it to a superior king-size bed room. The hygiene was not good, and three spotlights were broken. The room was very dark and the signal was not good. Then they changed me to another room. The hygiene was extremely bad. There was hair stuck on the shower head, the quilt cover was stained, and the floor was not clean.
Original TextTranslated by Google
Response from Property: 尊敬的賓客:您好!非常感謝您選擇入住我們分店並分享您的入住感受!正是如您一樣的客人對我們的不斷關心和督促,才能使我們不斷發現工作中的問題,獲得改正和不斷進步。從您的點評中,我們很遺憾的看到此次入住未能達到您的期望,衞生方面的問題,我們會加強員工的培訓,為給您提供更加舒適乾淨的入住體驗,給您帶來的不便我們表示歉意。您的寬容和理解是對我們工作的鼓舞和支持!非常歡迎您無論商務出差或是旅行再次選擇我們酒店!真誠期待您的再次光臨!酒店總經理
Bierxiuxiuxiu
Family Room
Stayed in Aug 2024
Family
1 reviews
4.3/5
Very Good
Posted on Sep 21, 2024
Professional service,
Environment: The surrounding area is relatively convenient and the room is relatively quiet
Both telephone lines cannot be dialed. It may be relatively old. A little attention to hygiene will make it more perfect
The supervisor manager must give a good review of the room and the treatment is above the standard line. You can add 🍗! Four out of five points are for him
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for taking the time out of your busy schedule to give us your evaluation. We are deeply sorry that we did not satisfy you 100%. We will seriously improve the telephone and hygiene issues you raised. We will improve the shortcomings as soon as possible and strive to provide a better stay experience for every guest staying at Home Inn. All the hotel staff wish you a smooth work and a happy life, and look forward to your next stay! Hotel General Manager