JI Hotel (Xi'an Xianyang International Airport T5 Terminal)

The hotel's main advantage is its proximity to Terminal 5, with a convenient shuttle service to and from the airport, which is great for those with layovers in Xi'an. The surrounding area has a rather unofficial market, and the morning hawker calls can be a bit loud. The Shaanxi History Museum (Qin and Han Dynasties Hall) is nearby, making it easy to pop in for a visit.

Facilities: The facilities are very new and excellent. Hygiene: The hygiene is also very well maintained and clean. Service: The front desk service, in particular, was warm and attentive. A great hotel.

The front desk staff were very polite and helpful. The airport shuttle service was quick and efficient, picking me up and dropping me off promptly. The room was spacious, and the service was excellent. The hotel environment was very quiet, and it was convenient to have the laundry room and gym on the same floor. There was also a wide variety of breakfast options. They offer a 24-hour free airport shuttle (to/from T2/T3/T5 terminals). I'll definitely stay here again next time.

How disgusting! Just look at this switch – it's all sticky. I had to cover it with tissue paper just to touch it.

To be honest, I've stayed at many 'All Seasons' hotels, but this one really takes the cake. Let's start with the good points: 1. On the first day, a driver picked me up from the airport right on time. Thumbs up for that! 2. When I arrived at the hotel, two gentlemen immediately rushed out to help with my luggage, despite the rain. Big commendation for them! Now for the bad: When checking in, the hotel asked if I needed airport shuttle service for the next day. I clearly stated yes and booked a shuttle for 11 AM the following morning. Today, at 11 AM, all passengers needing the shuttle arrived on time. The vehicle was full with 10 passengers, but we were kept waiting. Then, a female staff member came out from the hotel lobby and told us, 'Sorry, because seven foreign passengers suddenly showed up, we need all of you to get off and switch to a bigger car.' This was already 11:05 AM. The weather in Xi'an today is 2-6 degrees Celsius and it's raining. My questions to the hotel are: 1. Doesn't the hotel count the number of passengers in advance when arranging vehicles? Why weren't preparations made for the sudden increase in passengers? Why did they make us get on the car only to get off and switch? (Although I strongly resisted and didn't switch cars, what kind of service is this?) 2. We were told the shuttle would depart at 11 AM, and everyone was in a hurry to catch their flights. The car finally left at 11:08 AM, and the hotel offered no apology whatsoever. The female staff member handling the situation was very incompetent and had a bad, aggressive attitude. She didn't offer any words of comfort, making us feel like we owed the hotel money. 3. What's so special about foreigners? Just because seven foreign passengers suddenly appeared, we Chinese people have to wait? This is China! This is Xi'an! The hotel shouldn't fawn over foreigners, okay? Finally, I have to mention the two female staff members on duty between 10:50 AM and 11:00 AM this morning. Whatever complaints you have about other customers, please discuss them privately. Complaining about other guests at your workstation during working hours, letting new guests overhear, only makes you seem unprofessional. (The hotel can check the surveillance footage to hear what they were saying. Anyway, I felt very uncomfortable hearing them complain about other guests.) So, will you complain about me for writing this review today? If the front desk can't coordinate airport shuttle services well and can't ensure timely pick-ups and drop-offs, then please cancel this service. Don't waste everyone's time, and don't tarnish the reputation of All Seasons!

There's free parking available here, so if you're driving, you don't have to worry about finding a spot. The rooms are well-ventilated and get plenty of natural light, which makes for a pleasant stay. The overall cleanliness is excellent, and the bedding and toiletries are spotless. The soundproofing is very effective; you can't hear any noise from outside or the hallway. The front desk and housekeeping staff are incredibly attentive, making the whole experience fantastic.

Facilities: Very new, spacious rooms with smart toilets and heated seats. Hygiene: Quite clean. Environment: Nice environment, very quiet at night, no noise. Service: The shuttle service to and from the airport was excellent, only 15 minutes to the terminal, perfect for a layover.

The room was very clean, and the service attitude was great. Highly recommended!