Xianju Skyscraper Atour Hotel

Top-notch, excellent! The environment is comfortable, the air conditioning is powerful, the deluxe projection room is fantastic, fully intelligent, and even has a robot. There are many restaurants and KTVs nearby, making it very convenient for eating, drinking, and having fun. The only regret is that I was so engrossed in watching a drama last night that I forgot to use the bedtime milk and the comforting foot bath tub. I would definitely choose to stay at this hotel again if I have the chance. Awesome!

I stayed at their place once before and felt the service and cleanliness were quite good. This time, however, it was really disappointing. 1. Upon check-in, they gave us room 311, which had a terrible smell as soon as we entered. We were later moved to room 306, which was slightly better. 2. There were small bugs in the toilet. Don't they usually do pest control? This wasn't a very good experience. I had a good experience last time, which is why I chose them again this time. I didn't expect this.

The rooms are spacious and clean, with a tidy and elegant environment. They take good care of any personal belongings left behind in the hotel room and promptly notify the guest by phone to arrange for their return by courier.

The room was very dirty; the curtains and walls were filthy. There was even a cigarette burn hole on the sofa. The soundproofing was also terrible; I could hear noises from the next room when I was getting ready to sleep. Cleanliness-conscious guests, avoid this place! The service was also terrible! There was a strong smell of smoke as soon as I entered the room. I went to the front desk to address it, but the receptionist was extremely rude, saying that someone who had stayed there before must have smoked, so it was impossible for the room to be odorless. I ask you, am I paying to suffer in a hotel and have to endure secondhand smoke? Shouldn't the smoke smell be addressed before guests arrive? What does it mean to say something like that when it wasn't addressed properly? Are we customers supposed to be inhaling secondhand smoke? As a paying customer, it's incredibly disappointing that even basic accommodation requirements like "clean and odor-free" couldn't be met. Furthermore, the front desk was dismissive when I raised the issue, offering no effective solutions and requiring me to repeatedly ask for help throughout the process. Their service attitude was severely lacking.

After discovering cockroaches 🪳🪳🪳🪳🪳🪳🪳🪳🪳🪳🪳🪳🪳🪳🪳🪳🪳🪳🪳🪳🪳🪳, I requested a room change. Initially, they said there were no rooms available and offered an upgrade. The second time, I said I had to change rooms because of the cockroaches 🪳, and only then did they finally give me a room. Since there was no toothpaste or toothbrush in the room, I called the front desk the next day. They said to wait for housekeeping staff to start work, but they never came. I called again, and they said I was the only person at the front desk. The housekeeping staff's response was ridiculous: "I'm the only person at the front desk, and the housekeeping staff haven't started work yet. They say it'll be 8 o'clock, and if you can't wait, come down and get it yourself." Isn't that laughable? I'm a customer!

I generally don't leave a review. This mahjong-style room has an interior window! The view outside is the hotel's gym, which is really annoying and noisy. The room description page says it has a valley view, but that's a complete rip-off.

The environment is quite nice, and the service is very friendly.

Very satisfied with the stay, the environment is great, and the service is exceptionally good. Highly recommended!