The price of the suite booked this time is 40% more expensive than usual. I can understand the price increase during holidays, but it does not mean I can understand that your service can be discounted. First of all, the room type was not upgraded this time. Don't you check the guest history and leave comments? During the last stay, the cabinet lights could not be turned off. At 2 or 3 o'clock in the middle of the night, the engineer and the manager on duty came together and 4 or 5 people came to the room to fix the lights. We were told to check out late but it was not what we needed. We checked out in the morning due to something else (we had to drive on the highway before having a good rest). Let me tell you if you can upgrade the room when there was a customer complaint last time. The front desk claimed that the rooms are full, but the system is still selling and there are sufficient rooms. Secondly, the check-in time that day was after 10 o'clock in the evening, and the welcome fruit in the room was not delivered. The reason for calling the switchboard for a reply was that there were many people during the holidays and my room was not yet available. Will it be delivered tomorrow? (He has poor ability to handle customer needs and does not solve the problem directly but just prevaricates the customer). Later, the manager on duty called to apologize (with a very good attitude) and negotiated to deliver it at noon the next day. There are ordinary fruits and specially emphasized cookies for free.
In short, from the first time I checked in to this time, I can clearly feel that the service quality has been going downhill, and I am becoming more and more disappointed. Traffic jams on highways during holidays may make you tired and irritable. I think the hotel should take this into consideration to provide more humane and considerate services and prepare the details in advance.
(Attached is a picture of the welcome benefits given to guests for their first stay, as well as text messages sent to guests by other hotels for double check)
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