Jokeinn

At first we were really impressed by this hotel, it does look good and during the day it is in the most lovely neighborhood. However, at night is when the nightmare begins. It is surrounded by bars and a NIGHTCLUB literally next door. The noise at night is unbearable, the first two nights they stopped the karaoke and the music at around 2 am, or at least that's the time we were able to fall asleep, but the third night the nightclub was open and we couldn't sleep until 6 am (yes, 6 am). We could literally hear the DJ hyping the crowd, it was horrible and surreal. After the first night we complained about the noise and asked for a room on the back of the hotel, but the host told us the only room available was one with the windows on the main street. So I asked about the cancellation policy and suddenly another room in the back got available. Now, I'm not sure that room was really supposed to be for guests as its conditions were appalling and not comparable to the previous room. Dead mosquitoes were smashed on every wall and ceiling of the room, with zero effort from the staff to remove them. There was damp everywhere, you couldn't shut the window in the toilet as there was a hole in the external wall, no hooks to hang the towels... One morning we went downstairs at 8.15 to get coffee and the lady at the bar confusedly gesticoulated that she couldn't make the coffee, so we texted the guy on WeChat who told us they would start making coffee at 8.30. Here's why the low score on the service too. After I was up all night because of the noise they made me come back 15 minutes after for a cup of coffee. Appalling hospitality. Unbelievable. The only positive aspects of the hotel is the free self-service laundry, and when on the first day one of the guys helped us order some batteries from the Chinese amazon. I hate leaving bad reviews especially as this place is run (I believe) by a young group of people, but this place really spoiled our time in Xi'an, as the lack of sleep can be very problematic especially when you're out exploring all day. I appreciate the offer of changing the room, but every single room in the building is extremely noisy, so it doesn't make any difference.

This hotel is very nice, comfortable, and very close to attractions. The cafe downstairs also has nice coffee. The towels were changed daily and packed nicely in individual packs after being sanitized. Drinking water bottles were restocked daily. The Ming City Wall is just the opposite. Overall it was a pleasant stay.

Everything was very nice about this place. The only thing that they can improve is the reception attention schedule because sometimes we need something and no one was there. Although, we loved the room 💕