Guest User
February 12, 2026
Xiaoyi's thoughtful service made our Xi'an trip incredibly warm and memorable.
Choosing Meihua Lizhi Hotel Bell and Drum Tower Huimin Street store for our Xi'an trip was the best decision, and the service from front desk staff Xiaoyi added countless warmth and surprises to our journey, becoming a beautiful and unforgettable memory.
The moment we stepped into the hotel, Xiaoyi's warm and healing smile swept away all the fatigue from our travels. She stood up to greet us, her voice gentle and kind, saying, "Welcome to Xi'an, you must have had a tiring journey." This instantly bridged the gap between strangers and the city, making us feel as if we had met a long-lost friend. During check-in, her movements were skilled and efficient, while she meticulously verified our information, maintaining a genuine smile throughout. This made us feel extremely respected and cared for.
Upon learning that it was our first time in Xi'an and that we were traveling with elderly family members, Xiaoyi was exceptionally thoughtful. She proactively offered a carefully prepared guide to the surrounding area, which not only marked the best routes for key attractions like Huimin Street and the Bell and Drum Tower but also detailed must-try local snacks on Huimin Street. From how to eat Laoshun Family's 'Paomo' (pita bread soaked in lamb soup) to tips on buying 'Zenggao' (steamed glutinous rice cake), she explained everything as if recounting family treasures, making it even more practical than online guides. Considering the elderly's mobility, she specially arranged a quiet room on a lower floor near the elevator for us. She also meticulously informed us about the hotel's facilities, including the location of accessible pathways, breakfast hours, and the 24-hour service hotline. Every detail was covered comprehensively.
During our stay, no matter what issues we encountered, Xiaoyi always responded promptly and resolved them appropriately. When an elder suddenly felt unwell late at night, we called the front desk to inquire about nearby pharmacies. She not only quickly provided the address and contact information for the nearest 24-hour pharmacy but also proactively asked if we needed assistance arranging transportation. Her concern was incredibly comforting. When we had to change our return time and inquired about early check-out, she patiently answered our questions and flexibly coordinated arrangements, leaving us with no worries.
Xiaoyi, with her professionalism, meticulous care, and enthusiastic spirit, perfectly embodies the service philosophy of "feeling at home." Meihua Lizhi Hotel is undoubtedly proud to have such an excellent employee, and every guest is fortunate to experience her service. The next time we visit Xi'an, we will undoubtedly choose this hotel again, purely for this reassuring and heartwarming service. Our sincere thanks to Xiaoyi, and we wish the hotel all the best!
Original TextTranslation provided by Google