Dahaopipi
February 21, 2023
First of all, Hilton is my first choice in every city, and secondly, it is pet-friendly. This time the check-in experience was a bit broken. 1- The front desk needs training, and the communication with the guests does not feel cordial. Not good at actively understanding customer demands! I clearly expressed the need for a quiet room, I couldn't sleep well, it was like I didn't say anything, I was given a room facing the street, the windows were not soundproof, and there was a lot of traffic and firecrackers! Moved in the middle of the night, changed suites, turned out to be married across the door, did not sleep from midnight to early morning, tossing all night. 2- The dog charges are very blunt and inform me that one is 200 and two are 400. I have traveled all over China and stayed in so many hotels. Many high-end hotels and resorts also charge cleaning fees according to the room. The pet-friendly Hilton in other cities is not like this , and some are not charged. It is understandable to charge cleaning fees, and charging by quantity is the first. 3- The hotel facilities need daily maintenance. After changing the suite, the central air-conditioning does not start heating, and the heater does not improve much. It is still humming, and the bathroom light cannot be turned off. Finally, the engineering department was called to change the insurance. The air conditioner can only work normally. Thanks to the manager on duty at night for helping me adjust the room and carry my luggage. I also thank the manager on duty during the day for listening to me complaining about the problems of the hotel after I hadn't slept for two days and one night. In short, I hope Hilton will get better and better.
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