Sheraton Xi‘an Hotel

Traveling with my little one, the front desk lady upgraded me to a family room, which was so thoughtful! The room is much more spacious than the standard king room. My child absolutely loved playing with the little tent and toys. I didn't have to worry about them running and jumping around in the room, as all the table corners had protectors. The room was super clean, which is the most important thing for me when staying at a hotel. Highly recommend!

This hotel has an antique charm, but its best feature is the excellent staff service. The front desk was especially welcoming, and the switchboard operator even helped arrange a honeymoon setup when she found out it was our honeymoon. The housekeeping auntie has great taste. I absolutely loved it! [Heart emoji]

A friend highly recommended this place, and I had a great stay. It's a hotel with a real human touch. You don't often find front desk staff with such a strong service ethic these days, which really shows how well-managed the hotel is across the board. I'll definitely keep recommending it.

This hotel was truly the right choice, from the moment I checked in to when I checked out. The entire stay was very pleasant, and I'd especially like to commend the front desk team for their excellent service 👍. The room was spotless.

The room was a bit small, but the front desk service was excellent. Seeing that I had two children with me, they gave us two identical coin purses, saying they were afraid the kids would fight over them. I really felt the service was very professional.

I stayed here while visiting relatives in Xi'an, and it was super convenient. My favorite part was the small kitchen where I could make a simple breakfast. The service was excellent; they were always responsive and made me feel right at home. It's an older hotel, but the furnishings are tasteful, comfortable, elegant, and very clean.

Traveling during off-peak season, the hotel still had a lot of guests, and there was a queue for breakfast, though the variety was good. The front desk staff asked about my check-in preferences beforehand, which made the check-in process very smooth. Being able to extend check-out until 3 PM was a big plus.

The room was very clean, and the front desk staff were incredibly welcoming. The lobby is also beautiful. It's a nice hotel.

The lobby decor feels very luxurious. The hotel has its own large parking lot, which is convenient for new energy vehicles as there are charging stations in the front yard. The front desk staff were very service-oriented and proactively upgraded my room, making the check-in process very smooth.