IU Hotel (Xi'an Bell and Drum Tower Huimin Street Store)

IU Hotel (Xi'an Bell and Drum Tower Huimin Street Store) Reviews

IU Hotel (Xi'an Bell and Drum Tower Huimin Street Store)

No. 383 West Street, Lianhu District, Xi'an, Shaanxi, ChinaSee Hotel Details
IU Hotel (Xi'an Bell and Drum Tower Huimin Street Store)
IU Hotel (Xi'an Bell and Drum Tower Huimin Street Store)IU Hotel (Xi'an Bell and Drum Tower Huimin Street Store)IU Hotel (Xi'an Bell and Drum Tower Huimin Street Store)
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Reviews from Real Guests

9.2/10
Very Good
590 reviews
Verified reviews
Location9.3
Amenities9.1
Service9.2
Cleanliness9.3
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All reviews(590)
Positive reviews(573)
Reviews with photos/video(149)
Easy to get around(150)
Convenient location(109)
Close to metro(99)
Convenient parking(63)
Friendly front desk staff(35)
Large rooms(28)
Strange smell in room(12)
Nice toiletries(5)
Negative reviews(15)
Guest User
Deluxe Room (2 Beds)
Date of stay: Apr 2026
Solo traveller
3 reviews
8.5/10
Very good
Posted on May 26, 2026
The service attitude was quite good; they handled issues promptly and were quick-thinking. They communicated with me immediately, but the room size differed from what was stated online. The soundproofing in the room was also decent.
Original TextTranslated by Google
Response from Property: Thank you for your honest review! We are delighted that you appreciated our service and responsiveness. Regarding the discrepancy between the room size and the online listing, we will immediately investigate and correct it, and optimize the online information. We are also very pleased that the room soundproofing satisfied you. We look forward to your next visit and wish you all the best!
Guest User
Standard Room
Date of stay: Mar 2026
Solo traveller
1 reviews
10/10
Outstanding
Posted on Apr 17, 2026
The hotel's location is excellent, making it incredibly convenient for getting around. The room was spotlessly clean and tidy, with great attention to detail. The environment was quiet and comfortable, making for a very relaxing stay. The front desk staff were warm and patient, with a friendly attitude. Not only was check-in efficient, but they also proactively helped me print some documents. Their service was thoughtful and thorough, truly making me feel at home. Overall, the experience exceeded my expectations, and I highly recommend it!
Original TextTranslated by Google
Response from Property: Dear guest, your review warms our hearts! Thank you for your recognition of our location, cleanliness, and service details. We are truly happy that our front desk staff could be of assistance. We will continue to maintain this dedication and look forward to our next visit, bringing you the same pleasant experience!
Guest User
Standard Room
Date of stay: Mar 2026
Solo traveller
25 reviews
8.0/10
Very good
Posted on Apr 15, 2026
The location is extremely convenient, whether you are traveling by car or subway. It is right next to Qiaozikou Station (Line 6), Exit D1. Once you take the escalator up, you'll find the hotel immediately on your left. While some staff members might seem a bit stern, the overall experience is good. The rooms are clean and, most importantly, free of any cigarette smells.
Response from Property: 尊敬的賓客，感謝您細緻真實的點評！很高興您認可酒店優越的地理位置，緊鄰地鐵6號線喬子口站D1出口，交通十分便利。也感謝您對客房整潔、無異味的肯定。對於您提到服務人員略顯嚴肅的問題，我們已高度重視並加強服務禮儀培訓，力求讓每位賓客都感受到更温暖貼心的服務。期待您再次光臨，祝您生活愉快！
Guest User
Standard Room
Date of stay: Mar 2026
Couple
24 reviews
9.5/10
Amazing
Posted on Apr 9, 2026
The room smelled a little bit like smoke but everything else was great. Good shower AC and soft bed. Station right outside and many options for food around
Response from Property: 感謝您的細緻好評！很高興您對房間、床品、出行和周邊餐飲都感到滿意。關於您提到的煙味問題，我們已經立刻加強通風與清潔，努力為每位客人營造更舒適的入住環境。期待您再次光臨，祝您生活愉快！
Guest User
Superior Room (2 Beds)
Date of stay: Feb 2026
Solo traveller
2 reviews
10/10
Outstanding
Posted on Mar 30, 2026
The room was very clean and a good size, not cramped at all. The hotel location is excellent and easy to find, right outside the subway station, making transport super convenient. It's also quite close to the Drum Tower and the Muslim Quarter. The service was good too.
Original TextTranslated by Google
Response from Property: 小U非常感謝您的細緻好評！看到您住得舒心、出行方便我們特別開心。酒店緊鄰地鐵、鼓樓和回民街，就是為了讓您出行更便捷。我們會用心做好每一處服務，期待再次與您相遇～
Guest User
Standard Room
Date of stay: Feb 2026
Business traveller
8 reviews
10/10
Outstanding
Posted on Apr 7, 2026
The room was clean and tidy, and the subway station is right downstairs, which is incredibly convenient. Having a window made a big difference to my mood – it was spacious and bright, really great. Room 401 had an amazing view. It's perfect for 1-2 people. The pictures below were taken right from the window and show just how expansive the view is.
Original TextTranslated by Google
Response from Property: Your review makes our hotel team incredibly happy! We're honored to have received your feedback, and we consistently strive to provide warm and sincere service to our guests. Located near the Bell Tower in a bustling commercial area, close to the Kaiyuan Shopping Mall, our hotel offers a comfortable, tranquil, warm, and simple accommodation experience – a lifestyle we're dedicated to creating for you. We look forward to your frequent visits and welcoming you back!
Anonymous User
Deluxe Room (2 Beds)
Date of stay: Feb 2026
Family
15 reviews
10/10
Outstanding
Posted on Apr 4, 2026
Very Late check in is accepted. MRT station is just in front of the hotel. Room and toilet are quite spacious. Staff is very helpful.
Response from Property: Hi there! Thanks a ton for the awesome review! 🎉Super stoked you loved our easy metro access, spacious room, and the help from our team. We always aim to make your stay smooth and stress-free, even with late check-ins!Come back and see us at IU Hotel anytime, we’ll be ready to welcome you!---
Lisa 丽莎
Standard Room
Date of stay: Jan 2026
Solo traveller
37 reviews
9.0/10
Great
Posted on Feb 16, 2026
The location of this hotel was seriously perfect—right in the middle of everything. My only bummer was the lack of a gym, but honestly, for what I paid? You really can't beat it. The price was an absolute steal. If you're trying to save money and just need a decent spot to crash that won't break the bank, this is totally the place.
Response from Property: 感謝您的細緻點評！很高興您對我們的位置和性價比感到滿意，能為您提供高性價比的舒適落腳地，我們倍感開心。您提出的缺少健身房的建議我們已認真記錄，會持續優化完善。期待您再次光臨，祝您一切順利！
Guest User
Standard Room
Date of stay: Dec 2025
Travelling with friends
3 reviews
9.7/10
Amazing
Posted on Jan 15, 2026
The location is fantastic, right next to the subway entrance, which made getting around super convenient. The price was great too, making it the perfect choice for a trip. The hotel staff were attentive and enthusiastic. Overall, it was a really good experience.
Original TextTranslated by Google
Response from Property: Dear Guest, thank you so much for your perfect review! We are delighted that the Little U Deluxe King Room provided you with a comfortable experience, and we are also pleased that you recognized our excellent location, affordable prices, and warm service. The convenience of having the subway right outside our door is exactly what we strive to provide for every traveler. We will continue to uphold this commitment and look forward to your next stay. Wishing you a pleasant stay!
Ejathetraveller
Deluxe Suite
Date of stay: Dec 2025
Family
4 reviews
10/10
Outstanding
Posted on Jan 7, 2026
Spacious room. Cleanliness & near Muslim Halal Street Foods. Walking distance to City Wall & Drum Tower.
Response from Property: 收到您的好評啦，太開心了！寬敞整潔的客房是我們的標配，而步行就能打卡城牆、鼓樓，出門就能逛吃清真美食街的位置，更是我們想帶給每一位客人的出行便利~ 感謝您的認可，我們在這兒等着您再來體驗呀！
Maynee
Standard Room
Date of stay: Oct 2025
Couple
16 reviews
9.0/10
Great
Posted on Dec 2, 2025
Good stay and value for money with easy to access to metro station which the exit is In front of the hotel. Varieties of food near by, you can walk to Sajin Bridge Night Market, Muslim food street, Bell tower. Recommended 👍
Response from Property: 尊敬的賓客，非常感謝您對酒店的認可與好評！您的滿意是我們前進的最大動力，能為您提供良好的住宿體驗、高性價比的服務，我們深感榮幸。酒店毗鄰地鐵口，交通便捷，周邊薩金橋夜市、穆斯林美食街及鐘樓等熱門地點步行可達，方便您暢玩出行、暢享美食。期待您的再次光臨，祝您生活愉快！
Qianjutangxiaolifeidao
Superior Double Room
Date of stay: Oct 2025
Solo traveller
13 reviews
8.0/10
Very good
Posted on Jan 28, 2026
Overall, this IU chain hotel in Xi'an is quite good. If you prefer spacious rooms and a pleasant environment, this is a good choice. The location is excellent, and it offers decent value for money. As for the service, I hope the hotel will provide better training for its staff.
Original TextTranslated by Google
Response from Property: Dear Guest, thank you for choosing IU Xi'an Chain Hotel and for sharing your experience! We deeply appreciate your recognition of the hotel's spaciousness, comfortable environment, and excellent location, as well as your positive feedback on its value for money. We take your suggestions for service improvement very seriously and have planned to conduct specialized training for our staff on service etiquette and proactive service awareness. We are committed to optimizing our service quality so that every guest can experience truly attentive service. We look forward to your next visit and witnessing our progress!
g.ruizf
Standard Room
Date of stay: Sep 2025
Solo traveller
21 reviews
10/10
Outstanding
Posted on Nov 30, 2025
Very nice hotel in a very convenient and centric aerea. I did an early check in without any problems. Also, they upgraded my room for free. They provide with free to use washing machine and drier and there are many restaurants nearby. Very likely to come back!
Response from Property: 感謝您如此細緻的點評分享，很抱歉此次入住未能完全達到您的期望。關於您提及的每一條寶貴的建議我們都將分享至酒店管理層，從細微處發現不足，保持好的方面，改進不足。我們始終追求為賓客打造完美的入住體驗，相信在您下次入住時會有全新的體驗，誠邀您的再次到來。
Guest User
Standard Room
Date of stay: Dec 2025
Solo traveller
2 reviews
10/10
Outstanding
Posted on Jan 20, 2026
Excellent service and a great environment.
Original TextTranslated by Google
Response from Property: 非常感謝您的滿分好評！能讓您對我們的環境和服務都感到滿意，是我們最大的榮幸。值此馬年將至之際，祝您龍馬精神、萬事順遂，期待您再次回來體驗！
will_s384
Standard Room
Date of stay: Feb 2026
Couple
20 reviews
8.0/10
Very good
Posted on Apr 12, 2026
Fairly standard hotel room but was nice and comfy. The big overhead shower was a bit broken but the smaller handheld one was fine so wasn’t really an issue. Very convenient location for exploring Xi’an as it is right next to a metro station and very close to the muslim quarter. Had a bit of an issue with the vending machine in the lobby - we tried scanning the QR code to get 2 bottles of water out - it took payment 3 times but didnt give us our water bottles. When we asked the front desk for help they wanted us to verify our phone number and passports which was quite annoying when all we wanted were 2 water bottles - they could’ve just given us them. This was a fairly minor inconvenience so didn’t matter too much and didn’t ruin the rest of the stay.
Response from Property: 酒店點評回覆（真誠得體版）尊敬的賓客，非常感謝您選擇入住我們酒店，並抽出寶貴時間分享入住體驗！很高興您對房間的舒適度以及西安便利的地理位置感到滿意，緊鄰地鐵與回民街的位置也確實能讓您的出行更便捷。對於房間淋浴噴頭破損的問題，我們已第一時間安排工程人員檢修更換，避免影響後續賓客使用。關於大堂自動售貨機故障扣款、前台核實訊息給您帶來不佳感受，我們深表歉意！這是我們服務與設備管理中的疏漏，後續會加強售貨機日常檢修維護，同時優化前台應急處理流程，杜絕此類情況再次發生。再次感謝您的包容與理解，期待您再次來到西安時蒞臨本店，我們將以更完善的設施和貼心的服務為您帶來更好的入住體驗！